Annedd Reviews (5)
Annedd has a Review Score of 8.8 (8.806) out of 10, based on 3 reviews in the last 2 years. Over all time Annedd has 5 reviews.
Review from Julia E (Daughter of Resident) published on 31 March 2025
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Overall Experience
5.0 out of 5
She wasn't walking or eating and we became very concerned. I moved her to the Annedd 2 weeks I can't believe the change in her. She is eating and walking and you can have a conversation with her. I can't thank the
Reply from Mohammad Ali, Owner at Annedd
Dear Julia,,Thank you so much for your heartfelt and encouraging feedback. We are truly delighted to hear about the remarkable improvement in your mother's well-being since joining Annedd. It's wonderful to know that she is eating, walking, and engaging in conversations again.Our dedicated team works hard to provide personalized care and support, and it's incredibly rewarding to see the positive impact on residents like your mother. Your kind words mean a lot to us and will be shared with the entire team as they continue to uphold our high standards of care.Thank you once again for your trust and appreciation. If there's anything further we can do to support your mother or your family, please don't hesitate to reach out.
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Review from Sion J (Son of Resident) published on 26 July 2023
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Overall Experience
5.0 out of 5
Reply from Mohammad Ali, Owner at Annedd
Thank you for sharing your positive review! We're glad to hear that your dad is happy, well cared for, and enjoying his time at Annedd. Our staff takes pride in providing a welcoming environment, delicious meals, and excellent care. We appreciate your kind words and trust in our facility. If you have any further feedback, feel free to let us know. Thank you.
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Review from Elizabeth L (Daughter-in-law of Resident) published on 19 June 2023
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Overall Experience
5.0 out of 5
Reply from Mohammad Ali, Owner at Annedd
It's wonderful to hear that you have had a positive experience with Annedd Care Home. A clean and well-maintained environment is important for the well-being of residents, and it's great that you have noticed these aspects at the care home.
The dedication of the staff to the residents and their well-being is a crucial factor in providing quality care. It's reassuring to know that the staff at Annedd Care Home are committed to making sure the residents are well-cared for and that their needs are catered to. The fact that your mother-in-law always looks neat and well cared for is a testament to the attention and care provided by the staff.
A clean and fresh-smelling environment can contribute to a positive atmosphere and the overall experience of both residents and their families. It's evident that Annedd Care Home takes pride in maintaining a pleasant living environment for the residents.
Thank you for sharing your overall positive experience with Annedd Care Home.
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Review from S E (Daughter of Resident) published on 13 September 2022
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Overall Experience
5.0 out of 5
Reply from Mohammad Ali, Owner at Annedd
Thank you. Appreciate your feedback. It means a lot to everyone.
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Review from Bethan J (Wife of Resident) published on 6 January 2021
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Overall Experience
5.0 out of 5
During the last 3 months, he was bedridden and the staff went out
I have nothing but deep gratitude and appreciation of everything the manager and staff did for my husband.
Reply from Mazhar Ali, Owner at Annedd
Thank you so much Bethan, it means a lot to the staff and the company. My staff have been working tirelessly in very different circumstances due to the horrible pandemic and invisible enemy Covid-19 to protect the residents. We try our utmost to provide compassion, love and support.
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Overview of Review Score
The Review Score of 8.8 (8.806) out of 10 for Annedd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Annedd is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.806 Points relating to the number of positive Reviews for Annedd is based on 3 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 3 Positive Reviews ÷ 5.4 = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.