Erwhir Care Home

29/30 Longacre Road, Carmarthen SA31 1HL
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9.0 32 Reviews
  • Erwhir Care Home, Carmarthen
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Care Provided by Erwhir Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Towy Haven Care Homes Ltd
  • Person in charge
  • Amanda Rees (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Erwhir Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £975
  • (these prices are only a guideline, please contact Erwhir Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at reasonable times of the day, avoid lunch times please if possible.


  • Parking

  • There is on road parking to the front of the building and on Springfield Road to the left of the home.


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Erwhir Care Home Reviews (32)

Total of 32, showing 1-20
9.0

Erwhir Care Home has a Review Score of 9.0 (9.017) out of 10, based on 5 reviews in the last 2 years. Over all time Erwhir Care Home has 32 reviews.

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Review from sharon d (Friend of Resident) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Received a warm welcome from the staff on arrival to visit a friend. As it was tea time observed the staff with other residents. The junior staff (purple tops) ensured that all residents had what they wanted and attended to the ones that needed help. Nothing was too much trouble.

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Review from Ian J (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can confidently recommend Erwhir. My mother was very well looked after during her almost six years at the home. Everything was conducted with respect and compassion and most importantly dignity towards the end of her life.
Overall, the care provided was excellent. The management was approachable
and understanding and Mum always felt safe and secure. The staff were very competent and friendly, nothing was ever too much trouble.
High housekeeping standards meant Mum’s room was always clean and her clothes well maintained. The variety and choice of foods were excellent too. Activities and celebrations happen throughout the year and are well organised and varied and a lot of fun.
All in all, a warm and inviting place and well worth visiting if you sadly need to consider a care home for a parent or loved one.

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Review from Cade M (Great-grandson of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great Grandmother was a resident in the home for a while and the staff were absolutely brilliant. They treated her with great respect and care, and I truly can’t thank them enough. It’s a beautiful home and she truly enjoyed her stay there among all of the residents and staff. I can not recommend
this home enough for anyone looking into residential care.

Reply from Amanda Rees, Registered Manager at Erwhir Care Home

May Thanks for your kind review, your great grandmother was a lovely lady.


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Review from Melanie T (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident since November last year.
Staff are friendly dad seems happy it feels like a home not an institution.
He is well cared for, enjoys the food, there are social activities should he wish to join in.

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Review from David N (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad has been a resident here for about 5 years and loves living there. My mum was also a resident until she passed away two years ago. I can’t speak highly enough about the home, management and staff. They really do care about each individual and their needs. Would highly recommend Erw Hir to
anyone looking for a top-class, safe and happy environment for their elderly loved ones.

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Review from Karen H (Daughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the month of December, Erwhir laid on many events for the residents, eg singers and quizzes; the Christmas decorations were beautiful again this year. It all helped to give the home a real Christmas atmosphere. Unfortunately, Mum was unable to come to us this year but the Christmas Dinner she
had was superb. I can honestly say that all the staff go out of their way to make sure that the residents are happy, contented, and well cared for.

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Review from Melissa F (Granddaughter of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Gran has been in the care of Erwhir for 2 years and we cannot fault the care they give her, all carers show a duty of care to the service users, the home take care of my gran's hair appointments and podiatrist.

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Review from H E (Niece of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle resides at Erwhir Care Home, he has been there for the past two years. I am very happy with the care he is receiving. He has a lovely bedroom and the home itself feels like a home from home. Every time I visit my Uncle, the staff are always very welcoming and nothing is a trouble to them. They
have a lot of entertainment at different times of the year, and especially at Christmas. I cannot fault the care he has had over the Covid period. The Manager and the staff are professional and dedicated to their work.
I would highly recommend Erwhir as a Care home.

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Review from Steven M (Nephew of Resident) published on 19 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During my visits, I am always impressed with the cleanliness of the home. It is always very clean and presentable. The staff are always helpful and will let me know how my Aunty is. The last year must have been particularly difficult for everyone concerned and I think the staff have coped very well.
I have never had any issues arranging visits during this difficult time for instance.

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Review from S S (Daughter of Resident) published on 13 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was spending her first Christmas in the home and was worried about how she’d be without her family around her. The staff were absolutely fantastic, making sure that she was wearing something nice and was enjoying herself. She was entertained by the staff all day so that she didn’t miss us too
much. The food was fantastic and when I got to speak to her later in the day she was really happy. It put our minds at rest as we too were concerned about how she’d be.

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Review from Ruth L (Granddaughter of Resident) published on 23 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 15-months have been hard for us all, but throughout the whole time, we have been overwhelmed by the care and support given to our grandfather. The manager and staff at the home have gone that extra mile to ensure the safety of all the residents during the pandemic. We cannot thank them enough.
The care they have provided has been nothing short of exceptional.

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Review from David L (Brother of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident of Erwhir for ten years during which my wife and I have had nothing but respect for the staff, especially during the worrying covid peak period. Like other residents, we were unable to visit for nearly four months. We looked forward to seeing my sister but my wife was struck
down by a painful illness that has prevented the 80-mile round trip. The staff have continued to be extremely cooperative in keeping us in regular touch with my sister's condition by phone and we have nothing but thanks for their patience.

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Review from Jacqui J (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident in the home. She had vascular dementia, some days, she was normal, while other days, she could be argumentative and not herself. No matter what she was like, the staff were wonderful with her. They always had a smile and were extremely patient with her and persuaded her to do
what she needed to do either going for a meal or to her room etc. I fully trusted the staff at the home to care for my mother. This trust was well-founded.

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Review from David W (Friend of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were friendly, helpful, efficient and appeared very competent. The Covid safety procedures in place seemed both appropriate and adhered to, and at no time did I feel uncomfortable whilst on the property. My friend always spoke very highly of the care he was given and how lucky he was to be
so well looked after.

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Review from Elizabeth L (Sister of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

She has been in this care home for the last ten years after suffering a stroke. She has been made very comfortable and all her needs have been taken care of. She always seems to be very happy, and we always have a sing-song together when we visit.
We have always been made welcome when we visit, and
her room is always fresh and clean.

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Review from David N (Son of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t be happier with the staff and the standard of care provided. My mum and step-dad are very happy residents, and it is a great relief to the family that they are in such a good home. Everything possible has been done to keep them safe and well during the pandemic. The home has facilitated visits
as well as humanly possible.

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Review from Lynne S (Daughter of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Erwhir has proved to be the best place that my mother could be during this most difficult time. Everyone has ensured that all the residents have remained safe and extremely well cared for, despite current difficulties.
All the staff have proved themselves to be competent and capable, and the individual
needs of all the residents are always high on the agenda.
Overall the home is of a very high calibre.

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Review from Jenny W (Great-Niece of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Erwhir Care Home are professional, compassionate and extremely welcoming, whilst providing the residents with the utmost standard of care.
Excellent availability of communication via telephone with management, staff and residents, especially during the difficult times that
have been caused by the Covid pandemic.
I cannot thank the management and all the staff enough for their kind and caring support.

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Review from Carmen B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my Mum is at Erwhir where she is treated with the respect and dignity she deserves. Her needs and wishes are taken into consideration. The staff are helpful, friendly and one is always greeted with a smile. Residents are approached quietly and respectfully. Her room is smallish
but cleaned regularly.

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Review from Peter G (Son of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent very happy to have my mother in Erwhir Care Home.

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Current Review Score: 9.0 (9.017)

Overview of Review Score

The Review Score of 9.0 (9.017) out of 10 for Erwhir Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.517 for Erwhir Care Home is calculated as follows: ( (35 Excellents x 5) + (18 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 58 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Erwhir Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Erwhir Care Home

What types of Care is Erwhir Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Erwhir Care Home provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Erwhir Care Home have?

There are 13 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Erwhir Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Erwhir Care Home to the centre of Carmarthen?

0.5 mile(s) as the crow flies, distance by road may be significantly further.