Llys Newydd Care Home

Heol Lotwen, Capel Hendre, Ammanford SA18 3RP
Submit a Review
9.9 51 Reviews
  • Llys Newydd Care Home, Ammanford
Llys Newydd care home, situated within the peaceful village of Capel Hendre in Ammanford, Carmarthenshire, supports older people to lead their best lives with personalised, dual-language (Welsh/English) residential and residential dementia care.

The friendly and welcoming care home offers fantastic views of the surrounding countryside, and the lovely outdoor area including a patio and sensory garden, which are great places to sit, relax and watch the world go by.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to enjoy life at the home. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Llys Newydd.

Show Llys Newydd Care Home on the Map

Care Provided by Llys Newydd Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catrin Hooper (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access

Llys Newydd Care Home Reviews (51)

Total of 51, showing 1-20
9.9

Llys Newydd Care Home has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Llys Newydd Care Home has 51 reviews.

Overall Experience

  • 41
  • 9
  • 1
  • 0
  • 0

Date Published

51
1
3
13
38

Review from T L (Niece of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received during the last few months of her 104 years was second to none. Staff are wonderful and treated her with kindness, respect and dignity. The decision for my aunt to go into a care home was not easy, but we 100% made the right choice in making Llys Newydd her home and she was
very happy there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet G (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Llys Newydd from October 2016 to May 2024.
During this time she was always treated with dignity and respect. The care provided to her was exceptional by all members of staff. We have had many laughs over the years with Mum and the staff and were always made to feel welcome and
party of the Llys Newydd family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan J (Friend of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints with the care home or staff. I would rate 10/10.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip J (Son of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home which has wonderful care towards my mother and always can't do enough for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ruth D (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and warm care home. The staff work extremely hard. Lovely atmosphere, and all the residents seem happy and relaxed.
All residents are treated with dignity and respect.
There is a good variety of food - plenty of choice and is given to residents at different times of day.
It is
always clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara N (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful afternoon tea was put on for my dad's 90th birthday. A really nice spread, delicious food and a cake, and made my dad (who is blind and has had two recent hip replacements) feel very special.
Overall, the staff are so caring and so very kind. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan A (Son of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the staff at Llys Newydd is second to none. Caring and supportive at all times. They provide a wonderful and homely atmosphere. The staff work so hard and yet always have time for a word or two and a smile; they provide an outstanding environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie D (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my husband were invited to a Christmas afternoon tea with my mother, who is a resident at Llys Newydd. The staff had prepared delicious sandwiches and a lovely selection of cakes. The tables were set up to look very Christmassy. Once again, the staff at Llys Newydd went above and beyond,
and myself and my husband spent a lovely afternoon with my mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Wife of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy in Llys Newydd Care Home. He enjoys the meals and eats well. He enjoys the odd day in his room and the staff are always checking on him. If asked, he says: " he loves it here". The staff are very patient with him at all times. He is kept clean and tidy always. They are also
very kind and patient with me, as I do fuss over him, for me it's like a home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G A (Daughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mother, she is always clean and well presented. She has settled in really well which reassures me.
There are always plenty of activities. It is a nice peace of mind knowing my mother is having excellent 24-hour care for her needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am grateful for the care and kindness my mum receives at Llys Newydd. The staff are patient no matter what they have to deal with and do all they can to make Mum happy and keep her safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with my mother's care. The care home always puts on excellent entertainment. Today we had our themed tea party. The standard of sandwiches and cakes set out in a high-tea fashion was excellent. I am always made and feel welcome and my mother is happy which is the main thing. Thoroughly
enjoy the entertainment myself.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R C (Son of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Llys Newydd for just under three months. The whole experience has been first class with the standard of care and the quality of the staff first class. I cannot think of a better place for my mum to stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Respite Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Llys Newydd recently supported me with respite care for my husband who has early onset dementia. My husband's first words when he was welcomed in were its very nice here, we got that feeling of homeliness straight away. Everyone who was involved with his care and emotional support for myself
were exceptionally compassionate and caring, helping him settle and taking time to speak with me so that they were able to personalise his care. I was encouraged to keep in touch at any time for reassurance as this was a new experience for us both. My husband was made to feel at home and extremely well looked after. The room was well equipped, cosy and clean. The communal areas are bright and inviting with lovely outside space.
I can't thank the team at Llys Newydd enough for their guidance with this, my first experience of respite care, and for treating my husband and I with such great respect and kindness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kathryn M (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Llys Newydd at the height of the Covid outbreak in 2020. I have been extremely happy with the care she has received. The staff are invariably compassionate and professional. I would thoroughly recommend Llys Newydd. For the first time, in May 2021, I was able to visit my mother
in her room, on compassionate grounds. The room and the interior of the building are lovely. Spotlessly clean and fresh smelling. My heartfelt thanks to all who look after her with such care and dignity.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Audrey J (Sister of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My only sister is in Llys Newydd Care home, I am 93 years o,d and my sister will be 90 in September. I have seen when visiting great kindness and care by the staff and will come to live here if I needed to (put my name down on the waiting list please).
Thank you all for everything you do for all the
residents. God bless you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sara P (Granddaughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is well cared for in a lovely environment.
Lovely staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J E (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at Llys Newydd approximately four months ago, my mother has settled in well, is being well cared for and enjoys all her meals. The staff have been courteous and friendly and have accommodated window visits and visits to the pod as allowable during the COVID crisis. Llys Newydd is a recommendable
care home with a welcoming and caring atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H T (Son of Resident) published on 5 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care and support provided during the difficult time of the COVID crisis. Accommodating of outdoor visits and window visits - happy to be able to see her regularly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K E (Daughter of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Llys Newydd Care home is superb. My mother has received an excellent standard of care since she came here. The staff are always welcoming and friendly and cannot do enough for you. The rooms and public areas are bright and airy and there is a homely atmosphere here as soon as you walk in. All the residents
are well fed and entertained and every resident is made to feel special. It is wonderful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Llys Newydd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Llys Newydd Care Home is calculated as follows: ( (142 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Llys Newydd Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Catrin

Catrin Hooper

Job Title: Home Manager

Introducing Catrin Hooper
Home Manager at Llys Newydd, Capel Hendre


What does ‘kindness’ mean to you?
“For me, kind care is treating each person with kindness in everything you do every day”


As a dedicated care professional who has worked within the learning disability and elderly care sector for over 20 years, Catrin has gained a wealth of experience in providing support to people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Catrin closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Llys Newydd. When asked what she enjoys most about her role, Catrin remarked: “Making a difference in Residents' lives in their twilight years”


Outside of work, Catrin enjoys spending quality time with her family and three dogs; a Collie called Poppy, a Cocker Spaniel called Sionny and a Black Labrador called Steve.


If you would like to find out more information about Llys Newydd, Catrin has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.


Frequently Asked Questions about Llys Newydd Care Home

What types of Care is Llys Newydd Care Home registered for?

Older Person Care, Dementia & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Llys Newydd Care Home provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Llys Newydd Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Llys Newydd Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Minibus or other transport, Gardens & Residents Internet Access are some of the Facilities & Services.

How far is Llys Newydd Care Home to the centre of Ammanford?

2.5 mile(s) as the crow flies, distance by road may be significantly further.