Llys Newydd Care Home

Heol Lotwen, Capel Hendre, Ammanford SA18 3RP
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9.9 51 Reviews
  • Llys Newydd Care Home, Ammanford
Llys Newydd care home, situated within the peaceful village of Capel Hendre in Ammanford, Carmarthenshire, supports older people to lead their best lives with personalised, dual-language (Welsh/English) residential and residential dementia care.

The friendly and welcoming care home offers fantastic views of the surrounding countryside, and the lovely outdoor area including a patio and sensory garden, which are great places to sit, relax and watch the world go by.

From Care Assistants to Wellbeing Coordinators and Chefs, each and every member of the professional care team is there to assist you or your loved one to enjoy life at the home. With a wealth of knowledge and experience in the care sector, the Home Manager leads the team to ensure residents are supported to lead their best lives at Llys Newydd.

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Care Provided by Llys Newydd Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Catrin Hooper (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access

Llys Newydd Care Home Reviews (51)

Total of 51, showing 21-40
9.9

Llys Newydd Care Home has a Review Score of 9.9 (9.897) out of 10, based on 13 reviews in the last 2 years. Over all time Llys Newydd Care Home has 51 reviews.

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Review from D C (Son-in-law of Resident) published on 25 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in Law has been a resident here for several years. As a family, we are very happy with the care she receives. Staff are very patient and caring of all needs, including Mum's needs as a Welsh speaker. The whole community of the home has a Christian ethos about it and we cannot speak too highly
of the management and staff. The quality of food is worthy of a mention.

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Review from Luciene R (Sister of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Llys Newydd for the past 6 weeks and during this time I have been very happy with the care and support provided to both her and our family. I cannot praise the staff enough. They treat my sister and us with the greatest of respect at all times

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Review from Cerith G (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Clean and warm accommodation. Good food. Excellent care and understanding.

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Review from Gareth J (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On a positive: the staff are very friendly and always willing to help if I have any issues with my mum. All areas are kept clean and tidy. My mum is registered deaf and blind but despite this staff are keen to get my mum involved in the daily activities and entertainment which she seems to enjoy. I
attended an event recently and was very impressed with its organisation giving families the opportunity to have a fun time together.
On a negative: More attention needs to be given to residents visiting the toilet. Some people clearly struggle with this putting risk on good hygiene requirements. It is my opinion that staff should have more interaction with residents throughout the day not just during daily activities. Quiet residents can be left on their own for several hours and could be suffering in silence.

Reply from Clare Sheehan, Careline Advisor at Llys Newydd Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you for your positive comments regarding our staff team and home environment. We work hard to ensure the happiness and wellbeing of our residents, which includes organising events at the home for their enjoyment. I am glad you found a recent event to have afforded you quality family time with your loved one. Please be assured with regard to toileting support requirements, every resident has an individual care plan detailing their own support needs, preferences, personal hygiene and continence needs. These are reviewed monthly in consultation with residents or more often if required, and colleagues endeavour to work to these plans daily. Please accept our apology that you felt some residents were not attended to in a timely manner when you visited; we will review how we facilitate events in future to ensure this does not become a concern again.


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Review from Monica E (Wife of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There could be more staff as at present there is not enough to see to every need of the residents. I am up there every day visiting my husband so I can see what is needed.

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Review from H W (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my experience I find Llys Newydd to be a very homely environment for the residents. The staff are very pleasant, conscientious and hardworking. They always put the needs of the residents to the fore. There are plenty of activities taking place from Monday to Friday to ensure the residents are stimulated.

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Review from Hilary T (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my mother to be extremely happy in the home and we as a family are extremely happy with her care.

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Review from Rosina F (Friend of Resident) published on 24 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited and was very impressed with the standard of the home. The staff I encountered were professional and caring. The young manager was very polite, welcoming and showed a high standard of care towards all the residents

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Review from C D (Daughter-in-law of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. They are easy to talk to and try their best at all times. The care home team and the family work together to support my father-in-law's needs. Excellent team.

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Review from David J (Husband of Resident) assisted by family/friend published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my wife is at Llys Newydd Care Home but I couldn't be happier with the care and compassion shown by the staff at the home. From management down, everyone has been a real pleasure to deal with. Thank you, Llys Newydd Care Home and all the team.

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Review from Neville W (Son of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good caring staff.

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Review from Huw J (Son of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

AS a family, we had an initial 2-month experience at Llys Newydd Care Home. Everyone and I mean everyone has been wonderful in their attitude and compassion to both my mother as a resident plus the emotional support to my father and me as regular visitors during their tough time. Llys Newydd Care Home
has obviously set high standards for her tenure and it is apparent that all have adopted this and are singing from the same song sheet. Thoroughly recommended and well deserved.

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Review from Mair R (Daughter of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all extremely helpful and kind at all times, cool, calm and collected during a crisis. I know my mother is in safe hands and at 90 years of age is comfortable and as contented as is possible given her dementia.

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Review from Diana T (Daughter of Resident) published on 7 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents stayed here for a week while I was abroad and could not return quickly if needed. They had excellent care and especially commented on how friendly and attentive the staff were to them both. They enjoyed the regular meals and had a lovely double en-suite room. I would recommend Llys Newydd
Care Home for anyone needing respite care for a relative.

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Review from Mary T (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are amazing, should be treasured. Everyone caring and patient personified rooms have had a makeover much fresher. If my mother hadn't come to Llys Newydd Care Home I doubt she would have survived.
All the staff are brilliant.

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Review from Nola W (Wife of Resident) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I go to see my husband I find all the staff are so very kind and show great care to the residents.
My husband said he is safe, that meant a great thing to hear this.

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Review from J B (Wife of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He seems to have no problems in going and sleeping there. All the staff welcome him immediately by name and lots of smiles. I would appreciate a bit more attention to showers. Other than that, it seems excellent.

Reply from Claire Hurworth, Careline Manager at Llys Newydd Care Home

At every HC one home, we encourage all permanent and respite residents to follow good personal hygiene routines and we support and assist where necessary, in some cases residents decline or become distressed and in these cases, we can not force them to bathe or wash. If this is an issue on more than one occasion we review this with the NOK to ensure good continuity of care and more experienced staff members are assigned to the residents care in the hope moving forward a personal hygiene plan can be put in place that the resident is happy with.


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Review from Iorylle A (Daughter of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Llys Newydd Care Home. In July she became unwell and over a week deteriorated. I cannot express how amazing the staff were during this time. My mother was given such care and attention by all. We were with my mother for four days until she died. During this time we were
treated with such respect and given so much support. I cannot express our gratitude as a family to the team at Llys Newydd. We will not forget their kindness to us but more importantly the kindness, respect and care shown to my mother during this time

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Review from Beryl W (Niece of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and helpful, have treated my aunt with dignity and respect.
My aunt always appears well looked after in appearance and hygiene. Well looked after in her palliative care. I have nothing but gratitude and admiration for them.

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Review from L P (Niece of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, my aunt enjoys staying here and is always full of stories.

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Current Review Score: 9.9 (9.897)

Overview of Review Score

The Review Score of 9.9 (9.897) out of 10 for Llys Newydd Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.897 for Llys Newydd Care Home is calculated as follows: ( (142 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.897

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Llys Newydd Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (7)

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Meet the Team (1)

Catrin

Catrin Hooper

Job Title: Home Manager

Introducing Catrin Hooper
Home Manager at Llys Newydd, Capel Hendre


What does ‘kindness’ mean to you?
“For me, kind care is treating each person with kindness in everything you do every day”


As a dedicated care professional who has worked within the learning disability and elderly care sector for over 20 years, Catrin has gained a wealth of experience in providing support to people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Catrin closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Llys Newydd. When asked what she enjoys most about her role, Catrin remarked: “Making a difference in Residents' lives in their twilight years”


Outside of work, Catrin enjoys spending quality time with her family and three dogs; a Collie called Poppy, a Cocker Spaniel called Sionny and a Black Labrador called Steve.


If you would like to find out more information about Llys Newydd, Catrin has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.