Towy Castle Care Home

Uplands Arms, Uplands, Carmarthen SA32 8DY
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Top 20 carehome certificate
10 92 Reviews
  • Towy Castle Care Home, Carmarthen
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Care Provided by Towy Castle Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Lanceley (Manager)
  • Admission Criteria
    • Non-smoking
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Towy Castle Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Security check on arrival, sign visitors book, visiting hours from 10.30am-7.30pm.
    Pre-booking required for log cabin and cafe.


  • Parking

  • Parking available on site.


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Towy Castle Care Home Reviews (92)

Total of 92, showing 21-40
10

Towy Castle Care Home has a Review Score of 10 (9.966) out of 10, based on 20 reviews in the last 2 years. Over all time Towy Castle Care Home has 92 reviews.

Overall Experience

  • 84
  • 7
  • 1
  • 0
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Date Published

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Review from R A (Son of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Towy Castle for just over 3 years which has been a very difficult time for everyone due to the Covid pandemic.
My siblings and I have been extremely impressed and relieved at how the home has protected the residents during this awful period.
Over the past year, management
has kept us up to date with the various rules and regulations regarding Covid. The home has been meticulous in maintaining its high standard of care and safeguarding all residents.
All members of the management team are extremely approachable and helpful in keeping me up to date with health issues, GP interventions, medication, behavioural changes etc.
The care staff are very kind, caring and compassionate. I can tell from my mother's reactions towards the carers that she has a very good relationship with them.
I am extremely satisfied with all aspects of the service provided at Towy Castle.

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Review from B S (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just over a year ago, we as a family were faced with having to consider a care home for my mother as she was suffering from mixed dementia. Sadly, due to her very challenging behaviour, the time had come for us to seek the assistance of a care home with specialist dementia care. Having heard positive
comments about Towy Castle from friends, we were keen to pursue the option of Towy Castle. Towy Castle is a family-owned care home and from our experience, every resident is treated as an individual. The staff are very professional, caring and very welcoming. The staff manage to provide wonderful care to my mother despite her feelings of paranoia. One of the most valued aspects of her care is the prompt communication of any issues regarding her health and care needs e.g a doctor's visit or new medication. Whilst the decision to move my mother to a care home was a difficult one, I am happy and comforted that the decision we made was the right one. Thank you to all at Towy Castle!

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Review from M J (Cousin of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin lived at Towy Castle for two years before her recent death. She was treated with kindness and consideration by the staff who seemed to do their very best in very difficult times to give a high standard of care. Most of the staff and the management were fantastic and none was less than good.
The family are very grateful for their care.

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Review from Emma L (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Towy Castle staff all made Mum feel extremely welcome and 'part of the family' from the day she moved in. In fact, her close carers very quickly became her friends. Mum's deteriorating health and increasing needs were met perfectly and any change in the care provided was explained clearly to us, as
her family so we always knew exactly what was going on. Towards the end of her life, Mum was cared for to the highest standards possible and to which I feel any care setting should aspire. Thank you too for all the kindness and sensitivity shown to the whole family during the last month when we were literally visiting several times every day and spending hours with you. Every single member of staff I met went above and beyond what I would have expected of them!

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Review from Linda D (Daughter of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facility and the staff assisted the family, particularly during lockdown with hospital and medical visits. No issues at all.

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Review from S E (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my parent was at Towy Castle, they received the highest level of care and consideration. The staff took care to attend to my parent's deteriorating health, working closely with us and health professionals. They were always attentive and sensitive in their approach. I felt that all the
staff had their residents' well-being at the core of everything they did.

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Review from Richard F (Son of Resident) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came from East Anglia to live at Towy Castle Care Home some five or six years ago as he was gradually getting obvious dementia memory loss and confusion. He quickly appeared happy at the home even though he was aware of being placed into care, something he had resisted for many years. Within
days, he showed a marked improvement in both his physical and mental state. He loved the food, the staff and the atmosphere, and he had a fair few happy years of residence until he sadly passed away.
Throughout his time at Towy Castle, I always felt that he was safe yet free to go anywhere he wished, within the bounds of safety and necessary monitoring. The staff were excellent, warm and friendly despite the restrictions of lockdown. I was always kept aware of any issues expeditiously by phone. The owners of the home are very professional, as well as being approachable and friendly. When Dad died, the staff were fully supportive, helpful and professional yet discreet.

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Review from J G (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a retired registered manager, I researched a number of care settings before approaching Towy Castle for a place for my parents. Mum and Dad were placed in October 2021. From my first contact with the staff, I was struck by their warmth and professionalism, nothing was too much trouble and communication
was always speedy, informed and effective. My parents had many needs, they were treated individually as well as a couple. The care was provided in full consultation, where possible, with my parents and always in discussion with myself and my sister. When Dad and Mum were unwell, medical attention was sought quickly often out of hours. When it became apparent that my father was coming to the end of his life the care was exemplary. My mother was supported at the funeral by the Registered manager and the support from staff to mum since dad's passing has been faultless. Towy Castle has been a godsend to us as a family and we cannot speak highly enough of the care provided to our parents.

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Review from Wendy G (Daughter-in-law of Resident) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I had to make the difficult decision to move my mother-in-law into a care home from a hospital during Covid times in early 2021. That decision was made a lot easier for us as my mother-in-law had already done her homework and told us she wanted to go to Towy Castle in the event she could
no longer look after herself. We fully understand why she chose Towy Castle. The home is in a beautiful location and my mother-in-law had a lovely room overlooking the estuary which she particularly enjoyed. However, like most things in life, it is the people who really make the difference. The help, care and support given to my mother-in-law by all the staff was always first class and nothing was too much trouble. This was a great comfort to us particularly as we live 4 hours away. In addition, we felt we were always kept informed, involved in every decision and also made to feel very welcome. My mother-in-law's words were always "everyone is so lovely here, they are all so kind".

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Review from Antony L (Son of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All good. Staff friendly and helpful. Care seems to be good. Not had the experience of other homes, but they are doing their best in the current circumstances. Hope things can improve in the summer, outdoor activities etc

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Review from David F (Son of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we reviewed the Care home options in detail, including site visits and scoring each option with assessment criteria. Towy Castle was without any doubt, the Care Home of choice in every respect. Mum moved effortlessly into Towy Castle, during difficult COVID times, and was settled immediately
into a beautiful room overlooking the estuary. Later, Mum requested, for convenience, to move to the ground floor which was arranged as soon as a room became available. We visited Mum routinely and the staff ensured that Mum received the best possible visitation facilities, under the ever-changing and restrictive COVID conditions, which were respected continuously. I cannot say in words how reassured we all were to know that Mum was receiving the best possible care. If there is one thing that characterises Towy Castle it is the 'culture' that exists throughout the Team. If I may, I would like to mention the manager and her assistant as outstanding members of the Management Team.

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Review from Wendy C (Daughter of Resident) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely homely place Towy Castle is, in a stunning location that enhances the whole experience for my mother, who has been a resident for a couple of months and has settled in wonderfully. The whole team have been supportive and sensitive to her needs, often going above and beyond to ensure that
she is happy. All the team respond positively to ensure that she gets the best possible help and that her needs are fully met. We are delighted to have found Towy Castle and to have become part of the Towy Castle extended family and we look forward to a long and happy association.

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Review from Helen W (Daughter of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very very first contact by telephone with Towy Castle I was so very, very impressed - the support, kindness, professionalism and above all dignity and understanding of service users needs, and support to family members, well it's second to none. If I had to give them marks out of 10 for best
care home ever I would give them 12. This unwavering unconditional support of myself and my mother continues every single day. Nothing is too much trouble. Furthermore, if I ask for something for my mum, it's done immediately - the staff, right from housekeeping to carers and then manager and owners, absolutely bend over backwards. My mum is so well looked after, she is so happy there. The home is in unrivalled countryside with fabulous views - it's like being in a 5 star luxury hotel being at Towy Castle. In addition, it's spotlessly clean and the interior and decor are gorgeous. This care home, staff etc exceeded and continues to exceed all my expectations. So marks out of 10 would be 12.

Reply from Mark Davis, Owner at Towy Castle Care Home

Wow Helen, thank you for your very kind review, that has really made my day! We will certainly do our best to make sure that both you and your mum remain happy at Towy Castle. I will share with the staff- I am sure they will really appreciate this.


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Review from Dafydd J (Husband of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who is suffering from dementia has been a resident of Towy Castle Care Home for 4 years. During that period I have been totally satisfied with her care.
The period since March 2020 has been very difficult from a visiting point of view but the home has been very successful in keeping all residents
free from Covid. They have also provided a comfortable cabin for us to visit our loved ones in a safe environment.

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Review from Jane B (Daughter of Resident) published on 4 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum was in this care home for two years. The first year she was looked after well. However, once the Covid restrictions made visiting impossible, she deteriorated very quickly. We were not aware of this until we moved her to Kent a few months ago when it became obvious that she was very poorly. The
new care home she moved to was very concerned about her health and after investigations found that she was suffering from heart failure, fluid on her lungs, enlarged heart and kidney failure, all of which were advanced.
Unfortunately she passed away after only being in the new home for 10 weeks.

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Review from Carol W (Niece of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely uncle was a resident at Towy Castle for nearly two years. He settled well and took part in lots of activities that were well adapted for the residents. The best part for me was they sent lots of photos that I could see how happy he was.

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Review from Philip J (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at this home for seven years and the previous two years for the day. I could not have asked for better. She was very happy, well fed and always clean and tidy. The staff are out of this world, they are so kind to my mother and also to me and other members of my family. My mother died there
a few days ago. I can only thank them for all they did for her.

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Review from W M (Daughter-in-law of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was at Towy Castle for almost a year until she passed away. She has nothing but praise for the care and attention she received and settled well in the care home. As a family, we were always treated with kindness and consideration. She could not have been in a better place for the last
years of her life.

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Review from J S (Daughter of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the five years, my father was at Towy Castle, he was treated with the utmost respect by staff and management. As a family, we were glad that he was safe, well looked after in comfortable surroundings. We are very grateful for the care he received.

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Review from Helen K (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like everyone, the thought of Mum going into a care home filled me with fear. But after visiting Towy Castle, our worries all disappeared. We, as visitors, were made extremely welcome whenever we called. Mum was so happy whenever we saw her, whether that was in person or the photos and videos we received
on social media. The care staff were, without exception, extremely helpful with caring for Mum, and nothing was ever too much trouble.
The setting is outstanding, and the cleanliness of the care home is incredible; all bedrooms, shower rooms and toilets are spotlessly clean. Meals are superb, and a menu placed on a board daily. I would recommend Towy Castle Care Home to anyone. They made my mums final years so happy. Thank you, Towy Castle.

Reply from Mark Davis, Owner at Towy Castle Care Home

Thank you for your very kind review; I will pass this on to the staff.


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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Towy Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Towy Castle Care Home is calculated as follows: ( (231 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Towy Castle Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (4)

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