Towy Castle Care Home

Uplands Arms, Uplands, Carmarthen SA32 8DY
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10 92 Reviews
  • Towy Castle Care Home, Carmarthen
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Care Provided by Towy Castle Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 61 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Lanceley (Manager)
  • Admission Criteria
    • Non-smoking
    • Ages 65+
  • Room Information
    • Single Rooms (53)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for Towy Castle Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Security check on arrival, sign visitors book, visiting hours from 10.30am-7.30pm.
    Pre-booking required for log cabin and cafe.


  • Parking

  • Parking available on site.


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Towy Castle Care Home Reviews (92)

Total of 92, showing 41-60
10

Towy Castle Care Home has a Review Score of 10 (9.966) out of 10, based on 20 reviews in the last 2 years. Over all time Towy Castle Care Home has 92 reviews.

Overall Experience

  • 84
  • 7
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Review from Ainsley G (Son of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care at Towy Castle from the day she arrived. The staff have offered expert, compassionate and appropriate service at all times, providing residents with a very high quality of life, even during the difficult and uncertain days of the coronavirus pandemic. Few homes can
boast the breathtaking views that Towy Castle has. I have been very impressed with the way in which the home has kept residents safe and well, whilst allowing family and friends to stay in touch and visit in a Covid-secure way, as allowed by government regulations. I am sure that if circumstances had allowed, the range of activities offered would have been greater - and so my 'good' rating (rather than 'excellent') reflects restrictions beyond the home's control rather than any failings from the staff. Having Welsh-speaking staff has been an added bonus so that residents can communicate in the language of their choice. Sincere thanks for all that they have done and continue to do. Diolch yn fawr. (Thank you very much)

Reply from Mark Davis, Owner at Towy Castle Care Home

Thank you very much for the very kind review, we will share this with all the staff.


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Review from Melanie R (Daughter of Resident) published on 17 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A pleasant home, where staff make you welcome.
Food we think is a little too modern for elderly people.
Have dealt with the COVID19 very well so far and have tried to comfort the residents in such difficult times.

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Review from C R (Daughter of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Towy Castle due to her inability to cope at home. She had stopped going out and was losing her way/independence. Due to the home's positive atmosphere and friendly and helpful staff, Mum has come out of her shell. She seems to enjoy all the various activities and loves exploring the local
amenities. This has helped reverse her decline and gave my mum a new lease of life. She is happier, positive and often laughing. I would definitely recommend this home as the care is excellent and staff are always helpful and supportive.

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Review from Jonathan G (Son of Resident) published on 4 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad suffers from Alzheimer's and moved into Towy Castle in February 2019 after having home live-in care. The care and service performed here has reduced his anxiety significantly, he's happier with the support of all the staff than at home and his Alzheimers' has stabilised. He regularly says that
he's happy here and all the staff at Towy Castle take a genuine interest in his well-being. He's busy with activities in the home as well as regular visits outside as well. He participates in most of the activities and feels well cared for by the team. We are therefore very happy with the caring approach taken by the team here. We are so pleased with the care taken by the home.

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Review from Caryl (Niece of Resident) published on 23 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt's room is large, light and airy and has a sizeable ensuite shower. Her room is on the dementia unit which has a smaller dining /sitting room area suitable for residents with memory loss. There are a cinema room and hairdressing room on the same floor. My aunt tells me the food is excellent and
enough of it.
The reason I'm most impressed with is the activities. Every week there is a packed diary of events to suit everyone. There are varied in house activities such as chair yoga, singing, crafting, visiting entertainment. Also, therapy pets visit. A range of trips to local concerts, cafes and Ty-Golau are among some of the jaunts arranged.
Towy Castle has a social media page showing all the activities that happen so that relatives can see their loved ones enjoying life at Towy Castle.

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Review from D T (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with Mum's care.

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Review from Angi H (Daughter of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last four years of her life at Towy Castle. She struggled to settle in initially but the staff went above and beyond to make her comfortable and settle in. The staff were very caring and got to know Mum's individual needs. This helped to improve her quality of life. The activities improved
and increased from when she first started and Mum loved her trips out to lunch and shopping, etc. The home extended her life with us and I will be forever grateful.
Having visited and viewed many care homes, this was and without doubt is the best. Beautiful building, fantastic outlook, clean and airy, a great bunch of staff and easy access to family and visitors at any time.

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Review from Nigel F (Nephew of Resident) published on 28 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home with all aspects of individual care catered for at all times.
Peace of mind that my aunt is cared for with total dignity and respect.
The care home with its professional management team, dedicated staff and overall facilities available is highly recommended for anyone considering
a care home for their loved ones.

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Review from Chris C (Nephew of Resident) published on 15 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff extremely helpful and very considerate. The home is very clean and tidy and the gardens look beautiful.

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Review from Eifion W (Son of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Selecting a care home for our 90 year old mother was a very harrowing and stressful experience. Being a very close, caring family, selection of the right home was paramount to ensure it met family expectations.
Towy Castle was our first choice following extensive research. Mum settled in well and was
contended having staff that were very friendly, thoughtful and caring. Standards at the home were high and during every visit, the impression was that there was a cooperate ethos of a professional caring service. We knew we made the correct choice as Towy Castle exceeded all our expectations.
During our darkest moment the compassion and support provided to us as a family, by both management and staff, supported Mum to pass away peacefully and with dignity.
Thanks to everyone involved at Towy Castle.

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Review from Hilary F (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very caring and professional environment. Staff do care and standards are maintained at a high level.

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Review from Jeanette D (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Towy Castle Care Home has a lovely vista over the Towy River and farmlands.
The home itself is modern, clean and spacious. Staff are very caring, helpful and keep residents clean and tidy. There is an in-house hairdresser, varied activities and outings. I am so grateful that my mother is happy and
I can visit every week.

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Review from Huw (Son of Resident) published on 9 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a dementia resident at Towy Castle for about nine months and whilst she has unfortunately deteriorated, the care from the staff has been excellent and a great source of comfort to me as I live some 140 miles away. Whilst she didn't settle in particularly well, being very strong minded
and having lived in her own home prior to this, the staff have supported her and reassured me during this time.
Mum's first language is Welsh and the Welsh speaking staff have undoubtedly helped her settle. Her illness is a first for our family (and hopefully the last) but Towy Castle has lived up to its reputation for quality and care.
Thank you.

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Review from Henry R E (Brother of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every visit is refreshing. Staff without exception are first class. Always helpful and encouraging, treating residents with love and care.
Very helpful to visitors.

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Review from Cecil R (Son of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Towy Castle Care Home is extremely good for my mother, she is very comfortable and happy. I know that my mum can be very stubborn at times but the carers in the home know exactly how to please her. She is well cared for and has frequent visits from the doctor to make sure everything is well.

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Review from F L (Niece of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Towy Castle Care Home is set in beautiful surroundings, overlooking the estuary and has beautiful grounds. The interior has character and is tastefully decorated with vases of flowers and pictures. The staff are always friendly, caring and polite. There are daily activities that are imaginative and
creative. My aunt has improved in appearance and cognitive ability since she has been there.

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Review from E E (Daughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very happy with the care and assistance given to my father. Well run and is a warm and welcoming place. The compassion and concern shown to my father and to us as a family is genuine.

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Review from T N (Brother of Resident) published on 27 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided went far beyond what one would expect of a care home. The staff were not just friendly, they showed a genuine concern for the welfare of my terminally ill sister. Though not a hospice, the care provided was excellent.

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Review from Philip R (Son of Resident) published on 23 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having made the difficult decision to move my mother from her family home of 50 years into residential care, the choice of a new home was of paramount importance. We were looking for an environment focussed on providing compassion and care in an attractive semi-rural setting, with an opportunity for
mum to be able to converse in Welsh.
We also wanted a care home that provided simulative daily activities, thereby enhancing residents' quality of life. Decent food, good quality accommodation was expected as was an accommodating attitude towards family requests and wishes.


We viewed half a dozen or so potentially suitable homes but none struck the balance we were seeking until we visited Towy Castle. Ultimately, I would never consider putting my mother into a care facility that didn't meet our family's demanding standards. Thus far, Towy Castle has met and in some instances, exceeded our expectations.


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Review from Aled W (Son of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Towy Castle Care Home for two years. Words cannot express our gratitude for their care. They ensured that my mother kept her dignity even though she was highly dependent on the staff for her daily well-being. The staff care about individuals. They care about families. There
is a wonderful welcome anytime you visit.

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Current Review Score: 10.0 (9.966)

Overview of Review Score

The Review Score of 10 (9.966) out of 10 for Towy Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.966 for Towy Castle Care Home is calculated as follows: ( (231 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 238 Ratings = 4.966

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Towy Castle Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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