Review from Colin B (Son of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience

I would like to express my sincere appreciation for the staff at Towy Castle Care Home. My mother has been a resident there for the past two and a half years, and she could not have been better looked after. Her bedroom is kept very clean and tidy; nothing is too much trouble for the very professional

and caring staff, she only has to ask and it is done; and my mother is entirely satisfied with the meals provided. The home also went to a lot of trouble recently to provide a 103rd birthday tea for my mother and some friends. I would thoroughly recommend Towy Castle to anyone.

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Review from Ian L (Son of Resident) published on 12 April 2019
Submitted via Postal Card • Report

Overall Experience

Residential care home set in beautiful surroundings some rooms with great views.
Very caring, kind and attentive staff. Enthusiastic and thoughtful activities for residents. Different lounges to relax and socialise. Management is reactive and willing to help or advise.

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Review from Stephen S (Husband of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience

Excellent very clean and always fresh. The staff are very helpful and friendly. Feels like a second home. Beautiful setting.

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Review from Thomas D (Relative of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience

We visited a number of care homes as we were looking for a suitable place for my mother. Towy Castle was by far our choice as everything from the management, staff and general well being of the residents was apparent from the first visit. My mother has now been there for about two years and is extremely

happy in her new home.

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Review from Philip D (Son of Resident) published on 4 January 2019
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care at Towy Castle. Staff are extremely good. They are always pleasant and helpful. Can't fault the level of care, myself and my sister are very satisfied with the home and the whole family will recommend the home to everyone.

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Review from Delyth B (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience

Very satisfied with everything, but, doing away with a room for visitors, outside community support, family to talk privately with a resident was not a good idea in my opinion.
Not enough chairs for visitors beside relative therefore if more than 2 visitors - no room.
Visitors room had catered for

this!

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Review from C N (Daughter of Resident) published on 15 October 2018
Submitted via Postal Card • Report

Overall Experience

Friendly, caring team who are thoughtful and interact well with the residents. It is personalised care enabled by the smaller sized dementia unit. The environment looks welcoming, both inside and out and the decor is of a good standard. Improvements would include more proactivity in relation to access

to mainstream healthcare outside the home (although this has improved hugely recently which we appreciate) and more evidence of activities for those in the dementia unit. We appreciate this is challenging. Food seems good.

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Review from Chris H (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience

Towy Castle is an excellent establishment. We researched about 100 care homes and visited about 30. Towy Castle was clearly the best and we have not been disappointed. The staff really do care; from owner, managers, nurses, cook, care assistants to cleaners. Their concerns are genuine and they always

have time for both residents and visitors. You are always made to feel welcome at whatever time of day you visit and everything is always clean, efficient and friendly, with happy contented residents. The resident/staff ratio is amazing and we would have no hesitation in recommending Towy Castle Care Home to anybody.

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Review from P D (Son of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience

We have been extremely fortunate in obtaining a place for my Mother, who has frontal temporal dementia, in Towy Castle Care Home.
The location in the Towy Valley is peaceful. The quality of rooms, facilities, meals are all good. The nursing staff are respectful and build personal relationships with

the residents.
The weekly external trips and internal events organised are all stimulating and important given my mother’s condition. The range and variety of events are beyond our expectations and really differentiate Towy Castle from other Care Homes. The administration staff were very efficient and supportive during admission and have been subsequently. I would specifically mention the quality of support our family were given by the administration team during a very stressful and drawn out Social Services engagement to decide on entry to full-time care.
I would commend Towy Castle to families looking for a quality Care Home for their loved ones.

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Review from David B (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience

All good. Excellent care.

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Review from Mary T (Sister of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience

Towy Castle is a beautiful home, set in the country with panoramic scenery all around.
The home staff are exceptionally clean and the welcome I receive is first class and all the staff are very friendly. The residents are always clean and are well cared for. The food served at all meals vary from day

to day and is very appetising.
I would recommend as a 1st class residential home to anybody.

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Review from Angie L (Daughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

Before my Mum moved to Towy Castle Care Home, I looked at four other care home in the county, Towy Castle stands out as having the highest ratio of care staff to residents, I feel that the care staff are exceptional in terms of the quality of care and support they provide to residents. My mum continues

to receive a high level of support and kindness by care staff, that for me, personally is the most important criterion in choosing any care home. Good range of activities and facilities available to residents.

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Review from Marion W (Cousin of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience

My cousin has been a resident at Towy Castle Care Home since November 2014 and has received excellent care throughout the years. I visit every week at different days and times and have always found my cousin clean, well fed and treated with kindness by the staff.

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Review from Helen J (Daughter of Resident) published on 18 August 2018
Submitted via Website • Report

Overall Experience

Owners, managers and care staff have always demonstrated flexibility in their approach and the service offered. (My mother attended as a day care resident prior to becoming a long-term resident.)
Their manner has always been respectful, polite and professional to both my mother and us as her family.

My mother is treated as an individual and her privacy and dignity is maintained at all times.
Excellent joint working with other professionals - in my mother’s case with the specialist diabetic nurse/ district nurses.

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Review from A B (Son of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience

Towy Castle helped me look after my mum, during her last years...providing daycare and transport to and from the home (she had severe Alzheimer's). They provided a First Class Service (care, support basically everything). I know that attending Towy Castle greatly improved her quality of life. They

made the unbearable...bearable...and as good as it could be, for all of us. I cannot recommend them highly enough and will always be incredibly grateful for the outstandingly compassionate professional care they provided before she sadly passed away (4/8/18).

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Review from Colin P (Son of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Towy Castle for just over 2 years. An excellent family-run business and the staff are extremely kind and supportive at all times. We could not wish for her to be better looked after and she has improved greatly since she has been a resident at Towy Castle - we would

have no hesitation in recommending this home to any family.

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Review from Catrin P (Daughter of Resident) published on 19 July 2018
Submitted via Postal Card • Report

Overall Experience

My mother was a resident for three years until she died of natural causes of old age. She was well looked after by the staff and was happy in the home, she thought she was home due to dementia in this home. Very well kept in clean clothes. The food and drinks were always well presented. Always friendly

staff to welcome you when visited. I felt at home there. I miss going there and made lots of friends.

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Review from Nicola S (Daughter of Resident) published on 23 June 2018
Submitted via Postal Card • Report

Overall Experience

Towy Castle is, without doubt, a most exceptional care home.

The staff do everything they can to accommodate any requests received and attend to all of Mum's needs in a consistent and professional way.

The rooms are all maintained to a very high standard and are so homely.

Cleanliness is paramount

and this can be recognised as soon as you step into the main foyer and throughout!

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Review from K E (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience

My father has been at Towy Castle Care Home for four years. During this time, he has excellent care from every member of staff.
They are all polite, friendly and happy staff and treat my father with dignity.
Towy Castle is a beautiful place.

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Review from J M K (Husband of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience

My wife was in a bad way when she moved in. At times she could not recognise me. Two years later her only problem is mobility. I can visit anytime I like. I take her out sometimes to the theatre getting back late. I take her away at Christmas for about 5 days to visit our family. She has no worries,

is taken care of and has a better life than I could give her at home.

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Towy Castle Care Home

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Towy Castle Care Home Reviews (92)

Overview of Review Score

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Awards / Recognitions (4)

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