Review from A R (Niece of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

The team at Towy Castle are extremely supportive and caring.
They always deal with my aunt with kindness, dignity and respect.

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Review from W M (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience

Upon entry in January 2016, mother was included in most activities. Unfortunately, her health deteriorated in April 2017, resulting in nil mobility and exclusion in outings and no exercise.
She has no motivation now to take part in much although the coordinator has tried to encourage and persuade.
I

would suggest more support staff needed.

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Review from Heather D (Daughter of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience

My late father was a resident from 2014 to 2016, my mother a resident from 2012 to date and is in the dementia unit. The home accommodated my father's and the needs of my mother impeccably, during an extremely upsetting and emotional transition of my mother going into the care home and the needs of

my father, who was registered blind and in 2014 had both his legs amputated from his knee down. The management and staff at the home made the whole move as smooth as possible and accommodated their individual needs. My mother and father were made to feel like part of the big family ethos of the home. I am also made to feel part of Towy Castle Family, which is a great comfort and I know that the exceptional care is there for my mother, the carers dress my mother with the same dignity they would dress their own mother. The whole management and staff run a very professional home from home care home and are always looking for ways to engage the residents. The whole ambience of the home is exceptional.

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Review from Michael R (Son of Resident) published on 23 May 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident at Towy Castle since October 2009. Throughout this period she has received excellent care from the committed and compassionate staff of the home. I cannot recommend Towy Castle strongly enough, particularly for residents suffering from dementia, who are supported daily

to enjoy life to the fullest extent they can.

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Review from N E (Relative of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience

Over the years that I visited my relative at Towy Castle, I was welcomed by the staff and always had a little chat. My relative was always presented very smartly and clean. She was always 'pressing' the staff and was happy.

The one thing that I was more than impressed with was if my relative was

not well, the doctor was always called, and I was informed of the visit. A wonderful care home.

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Review from Trish W (Daughter of Resident) published on 18 May 2018
Submitted via Website • Report

Overall Experience

I am so pleased with Towy Castle. My mother has been resident for 3 years and everything has been 1st class. The staff, managers and owners are all lovely - kind and empathetic, never dismissive or uncaring. Communication is excellent. The service is invested in continuously by the owners, smart, appropriate

and comfortable furniture, refurbishing rooms to ensure the highest standards. It feels like a hotel. Communal facilities are beautiful with large lounges, comfortable seating set out sociably, not like waiting rooms, quiet conservatories. The panoramic views from the patios are breath-taking. Modern patio furniture, large parasols beautiful grounds for walking in, native, woodland flowers. There is a hairdressing salon and a visiting chiropodist and manicurist. Regular entertainment and trips out, for those that want them but it is perfectly fine if people do not want any of that. It is all about choice. I give the whole service my admiration and my grateful thanks.

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Review from S P (Relative of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience

Excellent, focused, caring staff.
Attentive to client's needs.
Great environment, rooms - wet rooms.
Very high standard.
Extremely good value for money.
Cannot fault them.

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Review from Richard H (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience

Towy Castle Care Home looked after my mother for 8 years.
They provided exceptional care throughout that time.
As someone who used to frequently provide dental care to care home residents, I can certainly say that Towy Castle is very well run and a caring business.

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Review from Edward T (Son of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience

For the greater part of her stay in Towy Castle, my mother was in the Dementia Unit. She received personal, friendly care. The staff in the unit continually provided one to one care when required, their patience was to be admired. Towards the end, they insisted on giving her 'bed care' which was to

a standard higher than the hospital could provide.
Recommend them? I'd be happy to reside there myself, but maybe not yet.

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Review from Cathy T (Daughter of Resident) published on 1 April 2018
Submitted via Website • Report

Overall Experience

I can't recommend Towy Castle highly enough. It is in a beautiful location. It was always spotlessly clean when I visited. My father entered the home in January 2017 and was very happy there. He told me on more than one occasion that he felt lucky to be in such a beautiful place. The staff were always

very kind to him and he used to enjoy having a little joke with them. I was very grateful that it was such a positive experience for him.

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Review from Christina T (Daughter of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience

I am so grateful that my mother spent the last six years of her life in such a caring environment. I have only praise for the quality of care, the professional understanding and the atmosphere of tranquillity at all times.
The staff are so committed to their roles and so involved with the welfare of

each resident in such a way that everyone feels valued. As a visitor you feel welcomed and a part of the caring home environment. The staff are well trained and experienced to communicate with residents and visitors in a professional but caring manner.
Always positive and complimentary about the ones they care for and always willing to go that one step further by making visiting an enjoyable experience.
I travelled 2 hours to visit my Mum and was always made welcomed and always felt at home and amongst friends.
A caring management team led by sensitive and passionate owners for the welfare of their residents, giving the home an ethos of warmth and security to our loved ones when most needed.

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Review from Dee T (Daughter of Resident) published on 2 November 2017
Submitted via Website • Report

Overall Experience

My mother had been a resident of Towy Castle Dementia Unit for over four years. I cannot praise the staff enough, for the exceptionally high standard of care that was shown towards my mother, myself, our family and friends who have visited over the years. My sister and I recently stayed with our mother

during the last few days of her life. We were totally overwhelmed by the genuine love, compassion and support received during this time by everyone on the team, from management to housekeeping.

My father-in-law, at 91, also came to live in Towy Castle at the beginning of the year. After an initial settling in period, he absolutely loved this new chapter in his life. He was so happy and would adore teasing staff with his quick wit and twinkle in his eye. Recently he too died, following a short illness. Staff were genuinely affected by his death. What more could anyone want, than to know that their loved one is having the very best in care? Towy Castle provides just such a service.

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Towy Castle Care Home Reviews (92)

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