Belvedere House Residential Care Home

Serpentine Road, Tenby SA70 8DD
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9.9 42 Reviews
  • Belvedere House Residential Care Home, Tenby
Belvedere House has built up its reputation based on a commitment to high standards of care. A family run business that makes the most of trained, friendly and dedicated staff.

This charming residence has many homely qualities and is situated in pleasant gardens, that have won awards in the Tenby in Bloom.

An active and interesting daily lifestyle is supported by the full-time activities coordinator, staff and manager. Carers are on hand throughout the day and night should support be needed.

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Care Provided by Belvedere House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Belvedere Care Ltd
  • Person in charge
  • Tracy Skidmore (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Belvedere House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Please give Derek or Tracy a call to discuss fees.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home have no restrictions on visiting hours. Family and friends welcome to join relatives for lunch or dinner at the home.


  • Parking

  • There are no parking restrictions at the home.


Belvedere House Residential Care Home Reviews (42)

Total of 42, showing 21-40
9.9

Belvedere House Residential Care Home has a Review Score of 9.9 (9.891) out of 10, based on 16 reviews in the last 2 years. Over all time Belvedere House Residential Care Home has 42 reviews.

Overall Experience

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Date Published

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Review from Joanne L (Daughter of Resident) published on 28 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom became a resident at the Belevedere in Tenby recently. Home from home. My sister and I are so happy that she is being well cared for in a lovely residential home. It's clean it's cosy and mom looks 10 years younger! It's a beautiful place. The carers are committed and nothing is too much trouble
for them. There are plenty of activities going on. The food is great. The care is exceptional. The rooms are really comfortable and the residents have everything that is needed.
The Belvedere is very well run by the proprietors. I cannot praise this place enough.
Worth every penny.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for your very kind words, it is very much appreciated by the whole team at Belvedere. Mum is a pleasure to have around and we are all very fond of her already.


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Review from Lance R (Son of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home provides a first-class service in care and support for the residents. This, in turn, makes them happy and content. If the time comes that I will eventually need to be cared for in such an establishment I would love to think that I would end up in such a home.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you very much for your kind words, it is a pleasure to look after Dad and you will always be welcome!


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Review from B W (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides a friendly, caring, and supportive environment for my mother. She is very well cared for and is happy and content. The staff communicate with us frequently and are friendly, professional, and easy to get on with. Overall we are very happy with the home and the care provided.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for your kind words about our staff and our home, it is a pleasure to have Mum with us.


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Review from D H (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel extremely lucky that my father is cared for by the team at Belvedere House. Belvedere is professionally led with the highest of expectation and standards. There is a real family feel to the residence where all people are treated with genuine warmth and respect. Although my father is often confused
and sometimes wishes to return to life outside Belvedere, one thing remains constant in his mind and that is the genuine affection he has for the team that cares for him. He feels safe, secure and happy. If he does become confused or upset the team are skilled at supporting him to calm and for him to return to a positive state of self-maintenance. Therefore he is able to maintain his dignity and sense of self-worth. I cannot thank the team and leadership of Belvedere enough for the sterling work they do! Indeed, during the current pandemic and unfolding crisis their proactive care has only strengthened my faith in the service they provide.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for your very kind words, it is a pleasure to have Dad with us at Belvedere.


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Review from Nigel D (Son of Resident) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad only been at Belvedere for 8 weeks, but has settled in well. He loves all the staff and we feel he has already become "part of the family". Staff are always very helpful, kind and caring and cant do enough.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for your kind words, Dad is an absolute pleasure to have in the home.


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Review from N E (Resident) assisted by family/friend published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so good whatever I want, I get. I could not ask for more. I am very happy here. My house is ok but will stay here a bit longer.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you very much for your very kind words, it is an absolute pleasure to have you stay with us at Belvedere.


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Review from K R (Friend of Resident) published on 1 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with most things in the home. Sometimes a little understaffed when we have visited. Very friendly.

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Review from K C (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be eternally grateful to the Belvedere care home for all their care and genuine love for my dear mother in these most vulnerable days of her life. I have no worries about her at all. Their attention to detail is excellent.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for taking the time to review our home, your kind and generous words are very much appreciated by the staff and ourselves.


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Review from C J (Daughter of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and thoughtful even when they are extremely busy. The residents are respected and seem very content.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for taking the time to review our home, your kind and generous words are very much appreciated.


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Review from Robert H (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The thing that stands out with the Belvedere is the friendliness and kindness of the staff and management. They do a difficult job with a good-natured attitude and always make us welcome when visiting. The Belvedere appears to be clean, comfortable, bright and sunny with the staff doing their very best
to keep the residents happy.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for taking the time to review our home, your kind and generous words are very much appreciated.


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Review from H M (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is blind and deaf and said she felt like she was in a black box, but the staff were so kind, holding her hand, giving her time - that she is now willing to go for more respite in the future.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for your feedback, it is greatly appreciated.


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Review from Patricia C (Wife of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is new to staying at a care home. During his recent stay he settled well and I was able to telephone to visit him.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for taking the time to complete a review for Belvedere House.


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Review from Nigel L (Son of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father was placed in this home some 3 years ago, he has adjusted to his new life with extreme ease. This is down to the professionalism of the manager and staff. Also, the high standards set within the home. The service, the food, the activities, the friendliness of staff, the grounds and everything
geared towards the residents happy.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you very much for your kind words about our staff and our home, your feedback is greatly appreciated.


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Review from A C (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care.
Fantastic staff.
Clean.
Attentive.


My mum is very sharp, her mental capacity is fantastic and she struggled amongst EMI patients.


Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you very much for your kind words about our staff and our home.


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Review from P S (Respite Resident) assisted by family/friend published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had an excellent stay.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for taking the time to leave a review following your respite stay, it is very much appreciated.


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Review from L C (Daughter of Resident) published on 15 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Making a decision to move a loved one into care is one of the hardest ever.
We visited Belvedere and were given a very warm welcome by the Matron. We felt no need to look elsewhere. Mum had some respite care and then moved in.
The management and staff have made this whole transition remarkable and
been supportive over these past months. The atmosphere is always friendly, kind, caring, understanding and like a big family. The food is excellent, a varied and nutritious menu that is all cooked in-house. Much thought is put into activities and outings that give vital stimulation and interest. Hygiene and cleanliness are excellent.
Belvedere is homely and we know that Mum couldn't be in safer hands. Entrusting her into the total care of Belvedere has been made easier because of the positive ethos and attitude. All staff make family and friends welcome at any time, nothing is too much trouble. Communication and involvement with all aspects of Mum's care is exceptional which is extremely important and reassuring.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for your very kind words about our staff and our home.


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Review from Caroline D (Respite Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belvedere is an extremely friendly and well-run care home, which we have been using for respite for the last two years.
Mother lives with us and when the time comes that we are no longer able to cope, she will spend the rest of her days at Belvedere, where I know she will be happy and well cared for.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for your very kind words about our staff and our home, it is always a pleasure to care for Mum.


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Review from P L (Daughter of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but good things to say about Belvedere. The owners and staff are professional, friendly and genuinely caring. They gave excellent end of life care to my father who passed away just before Christmas and are currently caring for my mother. Belvedere feels like a real home, with a relaxed
and welcoming attitude towards family members. Having always been extremely independent individuals both my parents have come in their own ways to value the support provided by the staff and the whole family is delighted to have found such a special place.

Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you for your kind words about our staff and our home.


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Review from P K (Son of Resident) published on 22 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a respite visitor, mother asked to go to this care home. She stayed in another (more expensive) home previously but said it was too much like an impersonal hotel whereas Belvedere is a family home. This is so true. The staff are like friends and the other resident's family. Medicines are
handled competently and staff are friendly and attentive even to a visitor. All concerns are conveyed to family and hygiene is good. Staff are competent, energetic, patient and alert and they jolly the residents and interact well-affording dignity to all.


I think it is a credit to all concerned when a care home can make accommodating the "difficult" resident seem east and that is what Belvedere does. I would thoroughly recommend.


Reply from Derek Skidmore, Registered Provider at Belvedere House Residential Care Home

Thank you very much for your kind words.


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Review from J G (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received during the last 15 months of her life was excellent, all members of staff not only treated my mother with respect, care and maintaining her dignity to the very end of her life, they were an amazing support to myself and family - nothing was too much trouble, always ready
to listen. The end of life care was also superb. I spent a great deal of time with my mother during her last months and observed care of all residents which were exemplary.

Reply from Derek Skidmore, Responsible Individual at Belvedere House Residential Care Home

Thank you very much for your kind words. It was a privilege to have met your mother and a pleasure to have cared for her.


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Current Review Score: 9.9 (9.891)

Overview of Review Score

The Review Score of 9.9 (9.891) out of 10 for Belvedere House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Belvedere House Residential Care Home is calculated as follows: ( (172 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 192 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belvedere House Residential Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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