Woodland Lodge Care Home

Gumfreston, Tenby SA70 8RA
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8.2 5 Reviews
  • Woodland Lodge Care Home, Tenby
Woodland Lodge Care Home, in Tenby, is a homely facility where adults over sixty-five can receive a friendly service, based upon their personal needs.

Care workers respect the choice of residents and look to empower them where possible over their daily lifestyle, with regular meetings and interaction that allow staff to understand what approach is most needed and desired.

Many related health professionals have contact with the home to help assess specific care needs, while there are many trips out and social events on the calendar for clients to enjoy.

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Care Provided by Woodland Lodge Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 19 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Sue Marchant (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2004

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Woodland Lodge Care Home Reviews (5)

8.2

Woodland Lodge Care Home has a Review Score of 8.2 (8.151) out of 10, based on 2 reviews in the last 2 years. Over all time Woodland Lodge Care Home has 5 reviews.

Overall Experience

  • 2
  • 3
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Date Published

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Review from Eileen D (Brother-in-law of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home always looks clean and tidy. The staff always appear to be helpful and friendly. They appear to be understanding with the patients.

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Review from M N (Daughter of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been residing at Woodland Lodge Residential Home, Gumfreston, for over three years. I have found it to be a very homely and welcoming place. She is well looked after by all the staff and kept clean at all times. I cannot speak highly enough of everyone in the home, how excellently my mother
is cared for. If there are any concerns arising with her, I am contacted immediately. This for me is very reassuring as I can relax and carry on with my normal working day without any worries. For this I am really grateful to all at Woodland Lodge. The only criticism I can make is that the building and contents look tired. However, I understand that there are plans ahead to carry out improvements.

Reply from Jake Davies, Operational Director at Woodland Lodge Care Home

Thank you so much for sharing your review. We're truly grateful for your kind words about the care and support your mother receives at Woodland Lodge. It's wonderful to hear that our team's dedication and communication have provided you with peace of mind. We are actively working on plans for improvements, as maintaining a comfortable and welcoming environment is very important to us. Your input helps us to improve, so thank you once again for taking the time to share your experience.


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Review from Myfanwy L (Daughter of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spent time visiting care homes in the local area and the moment my husband and I walked into Woodland Lodge, we both and smiled and agreed this is the one. At no time have we had to change our opinion, we are simply so pleased with our choice. The staff, facilities and care is outstanding and can only
be equalled, not surpassed, in our opinion. We would and have no problem in promoting Woodland to anyone and do so now to close family and friends. A big thank you from us.

Reply from Jake Davies, Operational Director at Woodland Lodge Care Home

Thank you Myfanwy, I am over the moon with your review and I will ensure it is passed on to the team at Woodlands who deserve this form of praise. Cheers.


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Review from Jane G (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management are very kind and helpful. I know can phone at any time and they will do there utmost to help. The food is varied and includes many healthy options. The only problem, as with many care homes, is there is not enough staff and the carers there are often, rushed off their feet.

Reply from Jake Davies, Operational Director at Woodland Lodge Care Home

Thank you for the review, your comments will be acknowledged in the forthcoming quality assurance review 2020-2021. It is very positive to see a relative speak highly of the staff at Woodland Lodge. It has been a challenging time for all since being placed into lockdown, and this unprecedented event has prevented the home from accepting visitors, and entertainment, which has been challenging to the residents, family, and staff. Whilst it is acknowledged that staff are very busy, this is because they are meeting the needs of residents consistently, with particular attention to infection control and keeping people safe, as well as addressing the wellbeing of individual residents. Woodland Lodge acknowledges the commitment and dedication of the whole staff team in maintaining, as noted in the review, ‘a very kind and helpful response to relatives’.


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Review from Barbara C (Daughter of Resident) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recomment this care home highly enough. They cared for my late Mother for approximately 8 months until her death from terminal cancer. Their kindmess and consideration to residents is second to none. This extends from the manager and her deputy to the front line staff . My Mother's independence
and individuality was respected and nurtured at all times. Everything that could possibly be done to make her comfortable and feel that this was her home was done. In her final weeks which were difficult for everyone, she was treated with utmost kindness and thought. Equally as family, we were always treated warmly and with greta respect. I cannot speak highly enough about the quality of care provided by Woodland Lodge.

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Current Review Score: 8.2 (8.151)

Overview of Review Score

The Review Score of 8.2 (8.151) out of 10 for Woodland Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Woodland Lodge Care Home is calculated as follows: ( (12 Excellents x 5) + (12 Goods x 4) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.651 Points relating to the number of positive Reviews for Woodland Lodge Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 2 Positive Reviews ÷ 3.8 = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Sue

Sue Marchant

Job Title: Registered Manager

Joined: 2024

Sue Marchant – Leading with Experience & Heart


With over 30 years in health and social care, Sue brings a wealth of experience and a deep passion for person-centred care to her role as the newly appointed Registered Manager of Woodland Lodge. Her approach focuses on recognising and building upon the unique strengths of each resident, fostering a supportive environment where everyone can flourish.


At Woodland Lodge, Sue is committed to ensuring that residents feel heard, valued, and involved in shaping their home. Whether it’s choosing colour schemes, selecting treats for the tea trolley, or making decisions about daily life, she believes that every voice matters. Under her leadership, Woodland Lodge is more than just a care home it’s a vibrant community where residents are encouraged to live their best lives, with dignity, independence, and a true sense of belonging.


Frequently Asked Questions about Woodland Lodge Care Home

What types of Care is Woodland Lodge Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodland Lodge Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Woodland Lodge Care Home have?

There are 17 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Woodland Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Woodland Lodge Care Home to the centre of Tenby?

1.4 mile(s) as the crow flies, distance by road may be significantly further.