Pembroke Haven Residential Home has a Review Score of 8.2 (8.152) out of 10, based on 1 reviews in the last 2 years. Over all time Pembroke Haven Residential Home has 1 review.
Review from Miriam ( Mim) D (Wife of Resident) published on 18 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Jake Davies, Operational Director at Pembroke Haven Residential Home
Thank you so much for your kind and heartfelt review. Our dedicated and compassionate team takes great pride in ensuring that each resident feels comfortable, cared for, and part of our family. It is truly heart-warming to hear that he found joy in our home, from the warm atmosphere created by our staff. We are also pleased that you and your family felt welcome and able to visit as often as you wish, as we know how important those moments are. Your recommendation means a great deal to us, and we will continue to strive to provide the best possible care to all our residents. Thank you again for sharing your experience, wishing you and your family comfort and peace.
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The Review Score of 8.2 (8.152) out of 10 for Pembroke Haven Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Pembroke Haven Residential Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.152 Points relating to the number of positive Reviews for Pembroke Haven Residential Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 1 Positive Reviews ÷ 6.6 = 0.152
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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