Pen-Coed

Wooden, Saundersfoot SA69 9DY
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8.4 7 Reviews
  • Pen-Coed, Saundersfoot
Pencoed is pleasantly situated, not far from the coast, where a trained team of professionals provide personalised care.

Alongside skilled care the home's residents enjoy a varied and stimulating lifestyle, with many in-house and community entertainments organised for their enjoyment.

There is a strong focus on safety and accurate record keeping, allowing personal care plans to be regularly updated.

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Care Provided by Pen-Coed

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Janet Williams (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Last Refurbishment: 2018

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Pen-Coed Reviews (7)

8.4

Pen-Coed has a Review Score of 8.4 (8.438) out of 10, based on 2 reviews in the last 2 years. Over all time Pen-Coed has 7 reviews.

Overall Experience

  • 7
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Date Published

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Review from David D (Son of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a unique and wonderful experience at Pencoed this past year. My mother was a resident there for exactly one year to the day. She passed on October 14. Her mother had been a resident there for almost 25 years before that. My family and I live in western Canada so frequent visits were impossible
but we did visit a couple of times.
When someone you love has to go to a care home trust becomes the greatest worry.
The manager and staff not only gained our trust but exceeded any expectations we had.
Everyone there was gifted with kindness, compassion, and professionalism, and every time we spoke on the phone my mother would always mention how much she loved the people there.
We can't thank you all enough for all you did this past year, it was our pleasure to meet you all.

Reply from Janet Williams, Registered Manager at Pen-Coed

Thank you so much for your lovely review, I will share it with the team.


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Review from Karen B (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Pencoed since February 2023, and I can’t praise the manager and staff enough for all the support and kindness myself and my mum have received. The atmosphere is always friendly, and staff make an effort to make everyone feel at home and comfortable. No request is ever too much trouble,
and my mum has always been treated with dignity and respect. Every day I visit my mum, I am given a warm welcome, and it now feels like a second home to me. Thank you, everyone at Pencoed, for all your hard work, kindness and excellent care you provide. I would highly recommend Pencoed.

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Review from Kim D (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been a resident of Pencoed for the last four months (may it continue for many years to come!).
After her initial unsettling long-distance move to be closer to family, we are amazed at how well she has settled in. We can not thank the staff enough for their kindness and dedication; they
all work so hard, and nothing is ever too much trouble.
We love their open-door policy; you are always made to feel so welcome when visiting.
Mum now has a new lease on life, and it is wonderful to see.
We would highly recommend Pencoed.
Thank you to the manager and your great team.

Reply from Sue Mason, Director at Pen-Coed

Thank you so much for your lovely review. I will share it with the team.


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Review from Stephen A (Son of Resident) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Pencoed for the last two and a half years of her life, during that time, despite the vast majority of it being under Covid, she was always happy and content being there. As Mum approached her final days, I had the opportunity to witness first-hand the care that the staff gave,
and the experience was humbling. The care was everything that our family could have hoped for.

Reply from Sue Mason, Director at Pen-Coed

Thank you for such a lovely review it means a lot to us all.


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Review from Jackie S (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Pencoed for over 3-years. She is treated with kindness, patience and dignity in every situation. The staff are all lovely, and nothing is too much trouble for them. Entertainment is organised on a regular basis. The accommodation is very pleasant and the rooms well appointed
with the touch of home; that is important.

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Review from Anne H (Friend of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at Pencoed for over a dozen years and is very happy there. Whenever I visit whoever opens the door knows exactly where she is sitting and directs me straight there. In the early years, we would go to sit in the conservatory to chat and she would contentedly tell me what was happening
in her world. Now, although she is not so chatty, she consistently looks comfortably and warmly dressed. I am regularly offered a cup of tea or coffee so I feel comfortable visiting. There are always a lot of staff moving around so I know she is constantly monitored, which, as she grows frailer, is reassuring. All the residents appear to be happy and those with mobility problems are offered a friendly arm. If I ever need to go to a residential home I would be very happy to go to Pencoed.

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Review from Sue M (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been in Pencoed for around 4-years now and I am more than happy with the care provided. Over that time, I have got to know the team well. They have always been kind and thoughtful, and I have every confidence in them. They take the time to get to know each resident, their history and their families.
I have always felt that I could visit at any time and would be made welcome. In fact, families are encouraged to actively participate in the life of the home and in a variety of activities. Despite the additional pressures and restrictions during this pandemic, they have been happy to take phone calls at any time and arrange for me to do a video call with Mom when they could. The team have continued to support Mom (and me!) through her various health issues and deteriorating dementia with respect, understanding and professionalism. Moving Mom into a care home was a very difficult decision, and I visited several places before that decision was made. I would recommend Pencoed.

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Current Review Score: 8.4 (8.438)

Overview of Review Score

The Review Score of 8.4 (8.438) out of 10 for Pen-Coed is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.913 for Pen-Coed is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) ) ÷ 23 Ratings = 4.913

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.525 Points relating to the number of positive Reviews for Pen-Coed is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 2 Positive Reviews ÷ 5 = 0.4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Pen-Coed

What types of Care is Pen-Coed registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pen-Coed provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Pen-Coed have?

There are 25 Single Rooms.

What are the Facilities & Services at Pen-Coed?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Pen-Coed to the centre of Saundersfoot?

1.5 mile(s) as the crow flies, distance by road may be significantly further.