Rickeston Mill Nursing Home Reviews (7)
Rickeston Mill Nursing Home has a Review Score of 8.2 (8.179) out of 10, based on 1 reviews in the last 2 years. Over all time Rickeston Mill Nursing Home has 7 reviews.
Review from Anna V (Wife of Resident) published on 15 January 2024
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Overall Experience
5.0 out of 5
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Review from P R (Daughter of Resident) published on 13 February 2023
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Overall Experience
1.0 out of 5
Neglectful care led to my mother falling from a high bed.
Unsafe medication administration where meds were kept by my mother and she was unable to take but other mobile patients walking around could have taken.
The manager has no nursing experience which
Reply from Mathew Jones, Head of Region at Rickeston Mill Nursing Home
Dear PR, thank you for your feedback, which I am most concerned to read. Please accept my personal condolences for your loss. We do not want any resident or family to feel they have received anything less than compassionate, personalised and high-quality care. I would therefore welcome the opportunity to discuss with you the issues you raise, to see if there are ways we can further improve our service going forward. I will try to make contact with you directly, and you are welcome also to send me a message via our general email address: heretohelp@carongroup.wales
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Review from Mo J (Friend of Resident) published on 28 November 2022
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Overall Experience
4.0 out of 5
Reply from Amanda Wheeler, Registered Manager at Rickeston Mill Nursing Home
Thank you for your kind words, we are immensely appreciative of all feedback.
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Review from Robert Brendan W (Son of Resident) published on 20 April 2020
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Overall Experience
5.0 out of 5
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Review from L K (Husband of Resident) published on 20 June 2018
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Overall Experience
5.0 out of 5
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Review from Nerys B (Daughter of Resident) published on 24 November 2017
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Overall Experience
5.0 out of 5
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Review from David H (Husband of Resident) published on 8 December 2016
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Overall Experience
4.0 out of 5
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Overview of Review Score
The Review Score of 8.2 (8.179) out of 10 for Rickeston Mill Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Rickeston Mill Nursing Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.179 Points relating to the number of positive Reviews for Rickeston Mill Nursing Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 1 Positive Reviews ÷ 5.6 = 0.179
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.