Treetops Residential Care Home

Llangeinor Road, Brynmenyn, Bridgend CF32 9LY
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9.9 16 Reviews
  • Treetops Residential Care Home, Bridgend
Treetops Care Home is located in the small village of Brynmenyn, just five minutes away from junction 36 of the M4 motorway.

The home offers a warm and supportive environment for residents and care plans are tailored to address individual needs. Bedrooms are tastefully decorated and residents are encouraged to personalise their rooms with pictures and ornaments.

Treetops has two lounges where residents can relax and have some quiet time, or join in with the many activities that are on offer, including: singers, bingo, quizzes, reminiscence, keep fit, art & craft, film afternoons and sing-a-longs. There is a sense of community within the home and resident opinions are respected and listened too.

The ethos of the home is happiness and harmony and the care team strive to provide high quality support and person-centred care.

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Care Provided by Treetops Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Ewa Lewinska-Owen (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Treetops Residential Care Home Reviews (16)

9.9

Treetops Residential Care Home has a Review Score of 9.9 (9.894) out of 10, based on 12 reviews in the last 2 years. Over all time Treetops Residential Care Home has 16 reviews.

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Review from Jeffrey J (Nephew of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy living at Treetops and we are very grateful for the kindness and professionalism of all the staff.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you so much for your kind words! We're delighted to hear that your aunt is happy living at Treetops. Our team works hard to create a warm and supportive environment for all our residents, and it's wonderful to know their efforts are appreciated. Thank you for your continued support.


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Review from L W (Cousin of Resident) published on 16 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my cousin receives.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you so much for your kind words! We're delighted to hear that your cousin is receiving care that meets your expectations. It's our priority to provide the best possible support, and your feedback means a lot to us.


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Review from K M (Daughter-in-law of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been a resident for a few months now. He is happy and settled, well looked after. Entertainment is regular and this month there was a wild west afternoon with singing and icing on the cake, animals. Family were invited and there was a good turnout. It was very well organised.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you so much for your kind review. We're delighted to hear that your father-in-law is happy, settled, and well cared for with us. We're thrilled that the Wild West afternoon was a hit. It's wonderful to see families join in and make these events even more special. Our team is committed to organising enjoyable and memorable activities for our residents, and it's great to hear that everyone had a fantastic time. Thank you again for your support; we're honoured to be a part of your father-in-law's care.


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Review from A M (Son of Resident) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Family day. they had a country and western-themed day. other than the weather, the event went really well. My father had a great time as well as the other residents. My father's great-grandchildren also had a great time. It was well organised with animals and plenty of fun and music.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you for sharing your lovely. We're so pleased to hear that your father and the whole family, especially his great-grandchildren, enjoyed the Country and Western-themed day. Despite the weather, it's wonderful to know that everyone had a great time with the music, animals, and fun activities. Our team works hard to create memorable moments for our residents and their families, and we're thrilled the event was such a success. Thank you for your kind words and for being a part of this special day with us!


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Review from David R (Son of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the months my father has been a resident at Treetops we have been delighted with the level of care he has received from the wonderful staff. In our experience they are, without exception, warm-hearted people whose devotion to the residents means we know that Dad is in the best possible hands.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you so much for your kind words. We are truly delighted to hear that you and your family are pleased with the care your father has received. Our team is dedicated to creating a warm and supportive environment for all our residents, and knowing that this has made a positive impact on your father's well-being means the world to us. Thank you for your continued support.


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Review from J M (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Treetops. My 89-year-old father has been a resident for nearly a year and I have been so impressed with the care he has received since he has been there. He has settled in very well. The staff are hard-working, caring and nothing is too much trouble. I know that I can ask them
anything and that my queries will be addressed. It is a great relief to know that Dad is happy and well looked after.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you for this lovely review, J, we are pleased to hear you are impressed with the care your father is receiving and thrilled he has settled into Treetops. Putting our residents' needs and happiness first is a top priority for us. We appreciate the time you have taken to leave us a review.


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Review from H R (Granddaughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother was hesitant to come to Treetops but has been so happy she did. She always tells us how lovely all the staff are and that nothing is too much for them. I have found the staff to be really friendly and helpful, always around to help. Thank you all for looking after my grandmother.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you for taking the time to provide us with your lovely feedback. It is our pleasure to provide such care and support to your grandmother. Ensuring our residents feel comfortable and at home in Treetops is a top priority for us. We appreciate the time you have taken to leave us a review.


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Review from G S (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care, support and encouragement our mother receives at Treetops. The staff are wonderful, so attentive, helpful and approachable. The family are always welcomed and made to feel part of my mother's routine. The food is of the highest quality. The manager and senior members
of staff are always available to us and ultra-professional.

Reply from Ewa Lewinska-Owen, Registered Manager at Treetops Residential Care Home

Thank you so much for taking the time to share your positive review. We are delighted to hear that you are very happy with the care, support, and encouragement provided to your mother. Building strong relationships with our residents' families is important to us, and we are glad to hear that you feel feel welcomed and included in your mother's routine. In addition, we are delighted that you appreciate the efforts we put into ensuring our meals are of the highest quality. Thank you once again for your kind words and for entrusting us with your mother's care; we are honoured to be a part of her journey.


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Review from Stephen T (Son of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Treetops Care Home is an absolutely amazing care home, Dad has been in there since last June 2022, and the management staff are very friendly very caring and took care of Mam and Dad. I would highly recommend to anyone going into a care home to check Treetops out. Thank you everyone for taking such
good care of them kind regards to all the family.

Reply from Emma Morgan, Registered Manager at Treetops Residential Care Home

Thank you so much for your lovely review of Treetops. We are delighted to hear that you are satisfied with our services and it is an honour to care for your Mam and Dad. It brings us immense joy to hear that your experience has been so positive and we look forward to continuing to meet and exceed your expectations. If you have any suggestions on how we can further enhance our services, please let us know. Your insights are invaluable to us and we are continually seeking ways to improve and exceed expectations.


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Review from John N (Son of Resident) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Treetops Residential Care home is a very happy home, the management and staff are hard-working, caring and professional people, This home is well maintained and clean, my father has everything he needs in his room and he feels safe and happy.
The staff cater for all his needs including his choice of
meals,
Newspapers are regularly delivered to him.
There are daily activities such as music, DVD films, games and outside singing entertainment are brought in ect.
A number of people within the community highly recommended this home to us and I am very pleased that I took their advice.

Reply from Emma Morgan, Registered Manager at Treetops Residential Care Home

Thank you for your lovely review, we are so pleased to read about your positive experience. It brings us immense joy to know that your father has found comfort and happiness within Treetops. If you have any suggestions or specific feedback on how we can make your experience even better, please do not hesitate to reach out.


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Review from A E (Cousin of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my cousin would rather be in her own home she accepts that she cannot look after herself. She is well looked after and says the Manager and all the staff are lovely. She does look healthier since she has been there and she enjoys the company in the home. She also says the food is good. I think
she will be happier during the warmer months when she is able to sit in the garden and have some fresh air.

Reply from Emma Morgan, Registered Manager at Treetops Residential Care Home

Many thanks for your lovely review. Your cousin has settled in so well and her independence is inspirational, it is lovely to see her engage in so much social activity and she is always smiling and ready for her next trip out!


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Review from Delia M (Power of Attorney of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I have had being a power of attorney to my neighbour has given me more of an inside of responsibilities. Treetops have helped me more than I can say, from admission to present. Management and staff always have a smile on their face. They are always available to help me with any problems
I have. I am extremely grateful to everyone at Treetops.

Reply from Emma Morgan, Registered Manager at Treetops Residential Care Home

Thank you for your lovely words, we are always available should you have a query or need any help. Getting to know you has been a pleasure and we look forward to seeing you soon!


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Review from Linda R (Daughter of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after here. She likes the food and the carers are kind to her. Even the manager is great with her.

Reply from Marie Lakin, Registered Manager at Treetops Residential Care Home

Thank you for your lovely review, the entire team at Treetops really appreciate your feedback.


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Review from Louise B (Granddaughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94 year old grandmother was transferred into Treetops from hospital 1 week ago. All the family has been so anxious and worried about her going into a care home as we are a close family, my grandmother has vascular dementia. We all hadn't seen her for 4 weeks due to hospital being in lockdown and
she was transferred into Treetops from there. On her first night, I rang Treetops and spoke to the Senior Carer and she was very keen to help me and talk to me about my grandmother. The Senior Carer told me she'd been sitting on her bedside looking through a family album with her getting to know her family. I felt so much better after speaking to her I couldn't wait to ring my mother to put her at ease too. All the staff are friendly and comforting and will do anything to help you.

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Review from Shirley J (Daughter of Resident) published on 24 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 86-year-old mother, who suffers from dementia and other medical conditions, has been a resident at Treetops for nearly 18-months. This home has a welcoming and friendly atmosphere, and the staff have always been caring, patient and understanding with my mother, and my brother and me, who are her
main visitors. The staffs care and dedication to the residents throughout the Covid pandemic, and continuing, has been excellent, and they have been a real credit to their profession. I would like to thank each and every member of staff for their dedication throughout this really trying time. You are so appreciated.


My mother has been able to join in with social events and activities within Treetops, Covid rules permitting, and has the company and stimulation provided by the other residents and members of staff. I am so glad that my mother became a resident of Treetops, and has settled in there very well.


Reply from Olly Lapite, Marketing Lead at Treetops Residential Care Home

Hi Shirley, thank you so much for your kind words. We're glad to have your mother as part of the family here at Treetops and remain dedicated to providing excellent service.


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Review from Phyl G (Daughter of Resident) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, who suffers with severe Alzheimer's, had a wonderful weeks respite here:
The staff were all friendly and helpful and present in sufficient numbers to ensure that there were always a couple of them actually in with the residents, who were thus able to get individual help when required.
The
staff interacted with the residents continuously, providing games and activities and doing their best to engage them in something each day. Dad, who is very difficult to engage in any interaction, enjoyed helping in the garden and going on a shopping trip whilst he was there.
There is a lovely 'family' atmosphere here, and the residents interact well with each other, and with new people, like my Dad. They seem very contented to be there.
When I went to pick him up, he had actually made friends with several residents, who wanted to know when he'd be back!
The whole place is clean, light and airy, the rooms are of good size and have many personal touches.
Thank you.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Treetops Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Treetops Residential Care Home is calculated as follows: ( (127 Excellents x 5) + (15 Goods x 4) ) ÷ 142 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Treetops Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (1)

Ewa

Ewa Lewinska-Owen

Job Title: Registered Manager

Since joining Treetops, I have been deeply touched by the warmth and inclusivity that has been extended to me; the support and camaraderie from the residents, my incredible team, and the wider Group make Treetops feel like home. Despite the challenges and fast-paced nature of my role, the rewards are immeasurable, found in smiles, gratitude, and a sense of purpose. What makes Treetops a truly special place to be is the profound sense of community that flourishes within the home. Every resident is an individual and it is the mix of unique personalities, coupled with a team that is dedicated to making a positive difference, that makes day-to-day life at Treetops so enriching.


Frequently Asked Questions about Treetops Residential Care Home

What types of Care is Treetops Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Treetops Residential Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Treetops Residential Care Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Treetops Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Treetops Residential Care Home to the centre of Bridgend?

3.2 mile(s) as the crow flies, distance by road may be significantly further.