The Daffodils Care Home

14 Dynevor Street, Georgetown, Merthyr Tydfil CF48 1AY
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9.8 43 Reviews
  • The Daffodils Care Home, Merthyr Tydfil
The Daffodils care home, which is located in the popular area of Georgetown is owned by leading care provider HC-One, with a mission to be the first choice for families, colleagues and commissioners, serving at the heart of Merthyr Tydfil. The professional and dedicated team provide personalised residential and residential dementia care to older people.

With a range of beautiful communal areas including a conservatory, summer house, hair salon and garden, there's something for everyone at the friendly and purpose-built home. There is also a minibus to take residents on trips out for the day, supporting links with the Georgetown community.

The Daffodils boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the peaceful garden is the ideal spot for some alfresco dining.

Each member of the team at The Daffodils is there to help you or your loved one settle into life at the home, making sure it is a place where residents genuinely enjoy living. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at The Daffodils to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by The Daffodils Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sara Webb (Home Manager)
  • Admission Criteria
    • Only EMI Residential
    • Ages 55+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Daffodils Care Home Reviews (43)

Total of 43, showing 21-40
9.8

The Daffodils Care Home has a Review Score of 9.8 (9.813) out of 10, based on 14 reviews in the last 2 years. Over all time The Daffodils Care Home has 43 reviews.

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Review from Allan R (Son of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident since 2007 and I had, and still have, the utmost confidence in the staff and facilities at the Home. The care he has received, particularly as his health and dementia has worsened, is of the highest standard at all times. He is looked after with great care, respect and
dignity and, if I may say, is loved by the staff. Nothing is too much trouble for them and the family are kept well informed. Staff are extremely welcoming and friendly and go that extra mile to ensure residents are happy and supported. We have no worries about the care that Dad receives and we are extremely grateful for everything they do for him.

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Review from B P (Friend of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant surroundings. Staff very kind and caring. Residents well looked after.

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Review from Deborah T (Daughter of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father's time here we were extremely pleased with the care he received from each member of the team here.
Thank you for everything you did for my father.

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Review from Lindy W (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Daffodils for the past two months, during which time she has been treated with the utmost care and attention. As a relative, I have found the care home staff extremely kind and respectful, and provide up to date information on my mother whenever I visit the home. I feel
very welcome in the home and despite the short period of time my mother has been a resident, and her deteriorating health, it does feel like my mothers home. From the manager down to all staff involved in my mothers care the care is of a very high standard.

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Review from Ronald W (Brother-in-law of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The hospitality and caring of the staff at the care home are superb and the love shown to the residents are first class.
Everything is geared to the patient's care and security.

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Review from Patricia A (Sister of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall standard of care and support of the residents are superb, always on hand to offer assistance in any way for the needs of the residents. Meals and snacks are available at given times and the cleanliness and safety and security of the premises are excellent.

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Review from B L (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the way the staff treat my Mum. Everyone is very kind and supportive to her and myself. My Mum seems very settled there and feels safe, which in turn helps me.

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Review from Lisa W (Daughter of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Dad was admitted it came about very quickly and this was very upsetting. The staff at Daffodils have been so genuine, caring and generally interested in achieving what's best for my Dad, this has come at a much welcomed time. On arrival, they showed us around the home, but more importantly, they
asked and showed care in everything they did with Dad.
He loves it here, as his dementia increases, we as a family have every confidence that Dad's care will be of the optimum standard.

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Review from Keith H (Son of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used this care home twice for my Mother for respite and I can say that the welcome and the work the manager and staff do is excellent. They spend so much time caring for the residents and there is nothing that they won't do to make Mother's stay at the home so comfortable. Me and my family have
appreciated all they do for their residents. We were shown around, explained everything beforehand and all our questions answered. They have been very helpful and will be using this home again in the near future. Big thanks.

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Review from Kevin T (Brother of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting my brother on several occasions, I have found it to be very pleasant. The staff are very pleasant and professional too. My brother is very happy in his surroundings and we are happy he is somewhere very caring.

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Review from Wynford E (Son of Resident) published on 13 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been looked after extremely well. The care he receives is really good. At this moment in time, I have extreme confidence in the way he is looked after.

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Review from C L (Son of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very impressed with mam's accommodation/food menu/staff at this care home are excellent.
They all go the extra mile in looking after my mother and all the other residents in this care home.
Just to say once again that I'm very impressed and would recommend this care home.
Thanks once again.

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Review from Barbara B (Partner of Resident) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner is treated with the greatest respect and dignity and when I visit him three times a week the staff are courteous and very friendly second to none.

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Review from Malcolm L (Grandson of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I call to see my grandmother the staff are extremely welcoming and warm. Happy the home is always clean, tidy and the atmosphere is very good. The residents are always cared for, clean and tidy they are in their appearance. I look forward to visiting the home. I am very happy with the care
my grandmother is receiving. Thank you very much for all your efforts.

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Review from Stephen L (Son of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very competent staff and friendly, nothing too much trouble, facilities always clean and tidy. No complaint about food or facilities from my Mother. Staff very proud of the care home. I or my family are never afraid to ask any questions and they are always answered. We feel very lucky to have found
this gem of a care home in our time of difficulty in our lives. Mum has not said anything negative, she's always said this is her 'new home' and that speaks volumes coming from my Mother.

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Review from Gina S (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives is of the very best standard. She is looked after with great care, respect and dignity in a very safe and secure environment where she is very happy. All the staff show the greatest of care and respect to all the residents.

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Review from B C (Sister of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review is excellent staff. Also the best home in the Borough of Merthyr Tidfil.
When I arrive two days a week nothing is too much for them to give you what you want.

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Review from C W (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication skills are very good regarding staff, residents and relatives.
There is a varied menu and good food, they try their best to accommodate all residents.
Sociability is excellent, there are special events for all birthdays, Christmas and bank holidays.
There are accompanied trips to hospital,
hairdressers etc.
Provisions for end of life care are absolutely wonderful.

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Review from Jill E (Daughter of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is not the most luxurious but the staff are very caring and helpful even with the most difficult and complex residents.
The manager is fully hands on and is the jewel in the crown of the home.

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Review from Stephen T (Son-in-law of Resident) published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that is being provided and all the staff, without exception, have been excellent.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for The Daffodils Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for The Daffodils Care Home is calculated as follows: ( (141 Excellents x 5) + (19 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 166 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Daffodils Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

Sara

Sara Webb

Job Title: Home Manager

Introducing Sara Webb
Home Manager at The Daffodils, Merthyr Tydfil


What does kindness mean to you?


“Making sure people are treated with respect and compassion, and having empathy for others.”


As a dedicated healthcare professional, Sara has gained many years of experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Sara shares that HC-One’s vision is aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


When asked why she chose to work in the care sector, Sara remarked:


“It’s what I do best. I always wanted to assist people to have the best life they can, and I enjoy supporting people to achieve their outcomes and wishes.”


Outside of work, Sara enjoys spending time with her family and caravanning. Her HC-One name badge states ‘Caravan lover’, as she tries to get away for some downtime every weekend to her caravan, she really enjoys campsite life.


If you would like to find out more about The Daffodils, Sara would be delighted to have an informal discussion with you over the phone to answer any questions and provide further information.