Hallmark Ty Porth

Cemetery Road, Porth CF39 0BH
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9.8 91 Reviews
  • Hallmark Ty Porth, Porth
In the heart of Porth with glorious views across the valleys, Hallmark Ty Porth offers a tranquil place for individuals to enjoy the next chapter of their lives. Providing award-winning residential, dementia and nursing care, this popular care home has everything residents need to live an independent and fulfilling life within its warm and welcoming community.

Easing into life at a care home can feel like a big leap, but from the moment residents arrive, the team do all they can to make residents and their loved ones feel right at home. Ty Porth’s Relationship-Centred Care approach places residents at the heart of all they do; tailoring activities, menus, and care services to them. By taking the time to listen and really get to know each individual, residents live each day, their way. With Hallmark All-Inclusive, residents can relax in comfort and convenience, knowing that all their needs are catered for.

Recognising the importance of keeping family together, Ty Porth extends a warm welcome to partners, loved ones and wherever possible, four-legged friends.

Family and friends can pop by to join residents for an afternoon stroll in the serene gardens or partake in shared laughter during various daily activities, no matter the time of day, Ty Porth doors are always open.

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Care Provided by Hallmark Ty Porth

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stephanie Griffiths (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hallmark Ty Porth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,180
    • Self-Funded Residential Dementia Care from £1,280
    • Self-Funded Nursing Care from £1,340
  • (these prices are only a guideline, please contact Hallmark Ty Porth to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is currently no restrictions for visiting.


  • Parking

  • There is a care park located at Ty Porth Care Home.


Hallmark Ty Porth Reviews (91)

Total of 91, showing 21-40
9.8

Hallmark Ty Porth has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Hallmark Ty Porth has 91 reviews.

Overall Experience

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Review from K M (Son of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only recently moved to Ty Porth Care Home and has settled in well. She has been welcomed and looked after by every member of staff and feels comfortable and content. I have been kept fully informed and up to date with any queries we have had and nothing has been too much trouble. Mum was apprehensive
about making a move to Ty Porth but these have alleyed.


I am fully assured that she is safe and happy environment and being extremely well looked after.


Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you very much for your kind comments, I will ensure to pass these kind comments on to the team. It is a pleasure to look after mam and it is lovely to see her settling in. We look forward to seeing you when you visit next.
Take care.


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Review from Richard W (Son-in-law of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law and father-in-law are both at Ty Porth. they are both really well looked after. The home provides excellent activities and make sure they are both included. The staff are all very approachable from manager to carer with all in between.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for sharing your kind comments. It is a pleasure to look after both of your relatives and we look forward to seeing you on your visits.
Take care, and we will see you soon.


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Review from A H (Brother of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied - many thanks.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

I am so pleased that you are very satisfied with all at Ty Porth.
Take care.


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Review from D M (Daughter-in-law of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only been visiting a short while but all the staff are very welcoming and nothing is too much trouble. Very helpful with any queries or concerns. She feels very settled at the home. Enjoying the activities on offer and the food. I am very pleased that she is in a happy environment and the full knowledge
she is being well looked after.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for sharing your kind comments, I am so pleased that you are happy with things at Ty Porth. I will ensure to share your kind comments with the team.
We look forward to seeing you soon. Take care.


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Review from Susan J (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother received. She needs a lot of personal care which is done preserving her dignity at all times. Not only do you care about her physical health but also her mental health. The carers are always pleasant with a lot of banter which my mother likes. Well done all
staff.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you so much for your review it is a pleasure to care for mam and we are so pleased that you are happy. I will share your kind comments with the team.


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Review from Yvonne W (Daughter-in-law of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for two years. His care and environment have been of a high standard throughout. This weekend he has approached end of life. The staff have been a huge support, not only to my father but also to my husband and I. As always, gone above and beyond what one would expect of
them. The home is a lovely environment which is richly enhanced by its wonderful staff.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello Yvonne, thank you so much for your kind words, I will ensure to pass this on to the team. We miss you visiting the home and we do really hope that you are all keeping well.
If at any time you need anything please do not hesitate to let us know.
Kind regards, Leah Howells.


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Review from Alison D (Daughter of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a wonderful nursing home and I am so happy that we chose this for my mother as she couldn't have received better care.
She was a resident for three years and we never had any issues at all. The staff were always friendly, caring and eager to provide us with updates on how she was doing.
She had dementia and was treated with the utmost respect and affection and care was always taken to preserve her dignity.
We would have no hesitation whatsoever in recommending this home.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you so much for sharing your kind words with us and I will ensure to pass this on to the team.
It was a pleasure to take care of Mam and great to build relationships with friends and family.
Kind regards, Leah.


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Review from Glenn J (Son of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Constantly having to tell them about care of skin conditions and the same excuses that it is being taken care of when it obviously isn't.
Food that is not suitable not cut food that needs to be chewed with no teeth, skins not removed that can cause choking.
Cleanliness is not how it used to be and
could certainly be improved.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for taking the time to share your review with us. I am sorry to hear that you feel this way, your feedback is important to us and we value this feedback in order for us to improve. We take your concerns very seriously and will ensure to hear your concerns, look into them and resolve them.
Please, contact the home and we will schedule a meeting for these concerns to be discussed further.
Kind regards, Leah Howells.


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Review from Julian C (Son of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We find the staff very friendly and always helpful. The room is nice with the sunshine in the afternoon.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for taking the time to leave a lovely review. I will ensure to share your kind feedback with the team.
We look forward to seeing you soon.
Kind regards,
Leah.


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Review from K M (Niece of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute I walked into Ty Porth Care Home, it didn’t feel like your typical care home, the atmosphere is so warm and welcoming. The staff are so hardworking, caring and kind, nothing is too much trouble. Since my uncle has been at the home he is happy and settled and always has a smile on his
face, we can’t thank everyone at the home enough as it had made a difficult situation so much easier.
As a family, we would recommend Ty Porth and sing their praises to everyone.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you so much for taking the time to share your review with us, I will ensure to pass your kind comments on to the team. We look forward to seeing you when you visit next.
Kind regards, Leah.


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Review from A C (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled quickly. The staff have been extremely supportive and caring and have made the experience as easy as possible.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Good afternoon,
Thank you for your feedback and your kind words, I will ensure to pass this feedback on to the team.
We look forward to seeing you soon.
Kind regards, Leah.


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Review from Jodi M (Granddaughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has received care the last few years, all the workers are like family and always go above and beyond.
My nan is very happy and safe and we couldn't be more grateful.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for taking the time to share your feedback with us, I am glad your nan and the family are happy here at Ty Porth, if there is anything additional you require please do not hesitate to let us know.
We look forward to seeing you when you are here visiting us next.
Take care.


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Review from Jonathan R (Son of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home. All the staff work hard and do the best they can in a very difficult situation. It is a very specialist job and it is not for everyone. It is well run every day, providing food, dressing patients, seeing to their needs, showers etc. every day. It is extremely tiring for
everyone.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello, thank you for your kind feedback. I will ensure I pass your kind words on to the team. Take care and we look forward to seeing you soon.


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Review from T B (Nephew of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, helpful and happy. Always a warm welcome from everybody. My aunty is very happy at Ty Porth.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for sharing your kind feedback with us, it is greatly appreciated.
I am glad that your auntie is happy here with us at Ty Porth - We look forward to seeing you soon!
I will ensure your kind feedback is shared with the team.
Kind regards.


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Review from D A (Husband of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is well run and the staff are excellent. My wife is very happy and I am happy in the knowledge my wife is safe and well cared for.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello,
Thank you for sharing your feedback with us, your kind words are greatly appreciated - We will ensure that your feedback is passed on to the team.
We look forward to seeing you at Ty Porth soon.
Kind regards.


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Review from Susanne R (Granddaughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the home to be friendly, approachable and helpful. The staff have been kind and caring towards my grandmother in, at times difficult circumstances. I am confident that she is well cared for at all times.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Hello, thank you for sharing your feedback and for your kind words. We are glad that you are happy with your grandmother's care here with us at Ty Porth. If there is anything else we can do to help, please let us know.


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Review from S E (Daughter of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled very well and appears a lot happier after her move from a residential home. The care she receives is of a high standard and the staff are always happy to answer any questions we have. We are very happy with all aspects of care.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Thank you for taking the time to share your feedback with us. It is great to hear that Mum has settled well at Ty Porth and that you are happy with the service Mum receives. If there is anything else we can do please let us know.


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Review from Wayne G (Friend of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a close friend of the service user, an elderly lady of 93. I effectively organise the finances and general welfare support on behalf of a small group of friends, known to the service user in question. She has no close family members. The purpose of this review is to praise highly all the staff
members involved in the recent admission of this lady to Ty Porth and who continue to care for her. An absolutely outstanding, empathetic group of people.

Reply from Leah Howells, Business Support Manager at Hallmark Ty Porth

Good afternoon Wayne, thank you for your kind comments and thank you for your appreciation towards the team each time you come to visit. We look forward to seeing you soon. Take care.


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Review from Dawn R (Daughter of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, amazing! It's not a decision you want to make, to put a parent into a nursing home. Our decision to choose Ty Porth was definitely the right choice. The staff are amazing, thoughtful and caring. Ty Porth always smells clean and fresh. Management are so accommodating and friendly. Mum's room is
always clean and tidy.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you so much for taking the time to complete a review. We will share your review with the team, as it is always nice to hear feedback from families of residents within Ty Porth. It was nice to read your positive comments and we look forward to seeing you soon for a coffee and homemade cake in the café. Thank you once again.


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Review from Rob K (Son of Resident) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank every single member of staff for the care and respect that was given to my father during his time at Ty Porth. This care was also extended to us as a family while we spent the last few days of Dads life at his bedside. The care home was always immaculately clean, the facilities
first class and the food very tasty and well prepared. By far the best feature though was the friendliness and professionalism of the staff who made what was a very difficult time for us much more manageable. We always knew that when we left after a visit, that Dad was in the very best of hands. It would be unfair of me to name individuals for danger of forgetting a name, but they all do such a great job with a smile on their faces which has such a positive impact on the patients. If it was possible to give a six-star review, I would. I would thoroughly recommend Ty Porth to any family in need of a care home.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

We all appreciate your kind comments, Rob, thank you so much for taking the time to complete this outstanding review, feedback is really important to us. I will ensure that your comments are passed on to the team.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Hallmark Ty Porth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Hallmark Ty Porth is calculated as follows: ( (322 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 365 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Ty Porth is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (7)

Stephanie

Stephanie Griffiths

Job Title: General Manager

Joined: 2016

Stephanie is the General Manager of Ty Porth Care Home, Steph is an experienced qualified general nurse that has been qualified for over 10 years.
Throughout Steph's career she has predominately worked in elderly care services both in the NHS and private sector. Steph started working in Ty Porth Care Home in 2009 and has been a care team member, a nurse, the deputy manager and now the general manager. She is always promoting the residents to maintain their independence and enhance the wellbeing of residents living at Ty Porth Care Home. No two days are the same for Steph, she thoroughly enjoys working at Ty Porth Care Home.


Julie

Julie Inch

Job Title: Deputy Manager

Joined: 2020

Julie is a Registered Mental Health Nurse. Julie has worked in the care sector for over 30 years and has been a registered nurse for over three years. Julie has been a valued member of the team since joining Ty Porth in Nov 2020. In April 2022 she was promoted to Community Manager and has overseen the delivery of care in our nursing care communities. Julie has taken up the post of Deputy Manager in August 2023. She has completed her QCF Level 5 in Leadership and Management and is registered with Social Care Wales.


Julie is passionate about providing high standards of dementia care and end-of-life care.


Leah

Leah Howells

Job Title: Business Support Manager

Joined: 2022

Leah is new to Ty Porth Care Home and joined July 2022, although Leah has worked in Hallmark Care Homes since 2016. Leah has had many roles in these years and began her journey as a receptionist and developed to become to Hospitality Service manager and now in her most recent role at TyPorth as a business support manager. Leah is responsible for the hospitality at Ty Porth Care Home and is responsible for the new admissions. Leah thoroughly enjoys working at Ty Porth Care Home, the role is very diverse and no two days are the same! The role allows Leah to meet with new friends and family daily.


Louise

Louise Vaughan

Job Title: Business Administrator

Joined: 2020

Louise has worked worked at Ty Porth since August 2020, she began at Ty Porth Care Home as a receptionist and become the business administrator in March 2022. Louise has a wealth of knowledge in administration as she has worked in the role for 30 years! Louise enjoys working at Ty Porth Care Home as she enjoys building relationships with the residents and the families that live at Ty Porth Care Home.


Hannah

Hannah Christopher

Job Title: Lifestyle Coordinator

Joined: 2018

Hannah is a dedicated member of our team. Her role as lifestyle lead is to plan and implement a meaningful activity schedule each week promoting a sense of purpose and wellbeing in our residents. Hannah also organises all home events and celebrations throughout the year and regularly fundraises for our homes chosen charities.


Lisa

Lisa Benjamin

Job Title: Head Housekeeper

Joined: 2007

Lisa has worked at Ty Porth since 2007. Lisa manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively. Lisa is a team player and is willing to help all departments when needed.


Debbie

Debbie Hayward

Job Title: Residential community manager

Joined: 2009

Debbie has worked at Ty Porth since 2009. She began on the twilight shift and quickly became a full time care team member, progressing to senior care team member. She become the community manager in October 2018. Debbie manages both residential communities; the dementia residential and the general residential community. Debbie enjoys her role and the most important part of her day is knowing she has made a difference to the lives of the residents and seeing a smile on their faces.