Hallmark Ty Porth

Cemetery Road, Porth CF39 0BH
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9.8 91 Reviews
  • Hallmark Ty Porth, Porth
In the heart of Porth with glorious views across the valleys, Hallmark Ty Porth offers a tranquil place for individuals to enjoy the next chapter of their lives. Providing award-winning residential, dementia and nursing care, this popular care home has everything residents need to live an independent and fulfilling life within its warm and welcoming community.

Easing into life at a care home can feel like a big leap, but from the moment residents arrive, the team do all they can to make residents and their loved ones feel right at home. Ty Porth’s Relationship-Centred Care approach places residents at the heart of all they do; tailoring activities, menus, and care services to them. By taking the time to listen and really get to know each individual, residents live each day, their way. With Hallmark All-Inclusive, residents can relax in comfort and convenience, knowing that all their needs are catered for.

Recognising the importance of keeping family together, Ty Porth extends a warm welcome to partners, loved ones and wherever possible, four-legged friends.

Family and friends can pop by to join residents for an afternoon stroll in the serene gardens or partake in shared laughter during various daily activities, no matter the time of day, Ty Porth doors are always open.

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Care Provided by Hallmark Ty Porth

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stephanie Griffiths (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hallmark Ty Porth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,180
    • Self-Funded Residential Dementia Care from £1,280
    • Self-Funded Nursing Care from £1,340
  • (these prices are only a guideline, please contact Hallmark Ty Porth to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is currently no restrictions for visiting.


  • Parking

  • There is a care park located at Ty Porth Care Home.


Hallmark Ty Porth Reviews (91)

Total of 91, showing 41-60
9.8

Hallmark Ty Porth has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Hallmark Ty Porth has 91 reviews.

Overall Experience

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Review from Ernald B (Brother of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I've visited everyone has been extremely helpful and polite. My sister has shown remarkable improvement.

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Review from Sonia S (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Porth care home provided our 93-year-old mother with a genuinely caring and supportive environment. Despite covid restrictions, (in operation for almost all the time she resided at the home) the staff worked tirelessly to ensure patient safety at the same time as facilitating weekly family visits.
Of particular note was the utmost care and dignity she was offered in her final hours, for which we shall remain eternally grateful.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you Sonia we appreciate your kind words. We are so pleased you were happy with everything, especially the care provided by the team here at Ty Porth.


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Review from Mair B (Friend of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this nursing home are so pleasant and caring, from the telephonist and receptionist to the carers. It is a pleasure to visit my friend. They make the experience of having the covid test very easy and safe. My visits in the summer were well organised in the garden in a gazebo and it's now
good to be indoors. I haven't experienced the activities, food or value for money.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you Mair for taking the time to pass on positive comments regarding Ty Porth. I will ensure your kind words are passed on to our team.


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Review from Rhian L (Daughter of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ty Porth has been proactive when responding to the concerns that I shared with them and acted immediately in resolving the matters of concern. My mum appears to be well cared for and is complimentary of the people who look after her.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you, Rhian; we are pleased you are happy with the team here at Ty Porth.


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Review from Robert H (Son of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy every time I visit.
The home is well presented, and the staff are very caring and professional.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Robert, we are glad to hear that mum is happy here at Ty Porth. Thank you for the positive feedback, I will ensure the comments are passed on to the team.


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Review from H B (Husband of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care of my wife, support and staff are all excellent.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you Hayden for taking the time to leave us a review. We are pleased you feel supported and happy with the care for your wife. I will ensure your comments are passed on to the team.


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Review from Helen G (Daughter of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since I have not been able to do up-close visits with my father, he has had all the care and attention essential for his needs. Given throughout the care home, especially during covid. The ratings reflect my opinion during this time.

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Review from Stephen P (Son of Resident) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, all staff very friendly and helpful. The old man loves it here.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you, Stephen, for taking the time to review Ty Porth Care Home. We are so pleased you feel happy with the team and your dad loves it here.


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Review from David L (Brother of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff very friendly and helpful. We saw that my brother was well looked after, he was always happy and contented. If asked we would recommend Ty Porth as a safe and happy place for a relative with good activities and a pleasant atmosphere.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you David for taking the time to pass on positive comments regarding Ty Porth. We are pleased you feel happy about the way your brother is being looked after here. I will ensure your kind words are passed on to our team.


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Review from Matthew R (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always happy when I see her and is well cared for. Mum likes the staff and speaks highly of them. All visits are managed well and all staff are friendly and caring. As a family, we are happy with the choice we made when Mum required a change in her lifestyle.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you Matthew we appreciate your kind words. We are delighted that you and mum are happy with the level of care here at Ty Porth.


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Review from P B (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother very well looked after. Staff very good all round.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you for taking the time to complete this review we are pleased to hear that mum is very well looked after. I will ensure that your comments are passed on to the team.


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Review from John P (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ty Porth Care Home have done marvellous things for Mum. After years of not wanting to even get out of bed, she actually seems to be enjoying life again.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Dear John thank you for taking the time to leave us such a great review of our service. Feedback is really important to us, and we all appreciate your kind words.


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Review from Ceri R (Daughter of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with Ty Porth. The staff are always available to discuss my mother, her needs are being met really well. The indoor visits are really nice and so are the garden visits. I feel happy because my mother is safe and really well looked after. Video chats can be it or miss but that depends on
how my mother is at the time, but they are really valuable moments because I can see my mother, who I really miss.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you, Ceri, for taking the time to review Ty Porth Care Home. We are so pleased you feel happy with the level of care and communication from the team here.


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Review from Gary W (Son of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother celebrated her 90th birthday in February 2021. The staff kindly arranged a special birthday for her, with cake, banners and they even did her hair, so she felt even more special than she already does at the wonderful home. Furthermore, they walked into her room with a cake, singing "happy
birthday", filmed it, and sent it to me and other members of my family. They also arranged a special video call for myself and my niece, so we could speak with my mother and wish her a happy birthday. My mother has been at Ty Porth for over 4-years, and the level of care she has received in that time has been nothing short of exemplary.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Dear Gary, We are so glad you are happy with the level of care at Ty Porth, thank you for taking the time to leave us such a great review of our service.


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Review from J R (Daughter of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Ty Porth since January 2020 - very impressed with excellent care, both before and during the pandemic. Would recommend it to anyone (and already have). Best care/nursing home around.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you, Jill, for taking the time to review Ty Porth Care Home. We are so pleased you are happy with the level of care given here.


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Review from Glenys C (Daughter-in-law of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, happy with my mother-in-law's care, but concerned about the times she has fallen and sometimes it's because other residents have pushed her.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Dear Glenys, Thank you for taking the time to review Ty Porth Care Home.


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Review from Stuart L (Son of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always had a very pleasant experience here as the staff are very professional and always ready to help and answer any concerns.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Dear Stuart, Feedback is really important to us, and we all appreciate your kind words.


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Review from Gaynor P (Sister of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Ty Porth to be a very friendly, homely place for my brother to stay at this time in his life, which is so sad. But I cannot fault any of the staff and the welcoming he and our family have had over this terrible time. Wonderful. Thank you all.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you, Gaynor, for taking the time to review Ty Porth Care Home, and for your kind words.


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Review from Darcy W (Granddaughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Haven't seen her room or other areas of the care home but the places we have seen are very pleasant.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Dear Darcy, Thank you for taking the time to review Ty Porth Care Home.


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Review from T R (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I will be forever grateful for the care provided to my late mother, who has been a resident for just short of six years. The nurses and care staff are excellent and I trusted them with Mam's care; especially difficult during covid. The recent management score is satisfactory, previous would have been
excellent. Reception staff are excellent along with the domestic staff.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Dear Theresa, thank you for taking the time to leave us such a great review of our service. Feedback is really important to us, and we all appreciate your kind words.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Hallmark Ty Porth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Hallmark Ty Porth is calculated as follows: ( (322 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 365 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Ty Porth is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (7)

Stephanie

Stephanie Griffiths

Job Title: General Manager

Joined: 2016

Stephanie is the General Manager of Ty Porth Care Home, Steph is an experienced qualified general nurse that has been qualified for over 10 years.
Throughout Steph's career she has predominately worked in elderly care services both in the NHS and private sector. Steph started working in Ty Porth Care Home in 2009 and has been a care team member, a nurse, the deputy manager and now the general manager. She is always promoting the residents to maintain their independence and enhance the wellbeing of residents living at Ty Porth Care Home. No two days are the same for Steph, she thoroughly enjoys working at Ty Porth Care Home.


Julie

Julie Inch

Job Title: Deputy Manager

Joined: 2020

Julie is a Registered Mental Health Nurse. Julie has worked in the care sector for over 30 years and has been a registered nurse for over three years. Julie has been a valued member of the team since joining Ty Porth in Nov 2020. In April 2022 she was promoted to Community Manager and has overseen the delivery of care in our nursing care communities. Julie has taken up the post of Deputy Manager in August 2023. She has completed her QCF Level 5 in Leadership and Management and is registered with Social Care Wales.


Julie is passionate about providing high standards of dementia care and end-of-life care.


Leah

Leah Howells

Job Title: Business Support Manager

Joined: 2022

Leah is new to Ty Porth Care Home and joined July 2022, although Leah has worked in Hallmark Care Homes since 2016. Leah has had many roles in these years and began her journey as a receptionist and developed to become to Hospitality Service manager and now in her most recent role at TyPorth as a business support manager. Leah is responsible for the hospitality at Ty Porth Care Home and is responsible for the new admissions. Leah thoroughly enjoys working at Ty Porth Care Home, the role is very diverse and no two days are the same! The role allows Leah to meet with new friends and family daily.


Louise

Louise Vaughan

Job Title: Business Administrator

Joined: 2020

Louise has worked worked at Ty Porth since August 2020, she began at Ty Porth Care Home as a receptionist and become the business administrator in March 2022. Louise has a wealth of knowledge in administration as she has worked in the role for 30 years! Louise enjoys working at Ty Porth Care Home as she enjoys building relationships with the residents and the families that live at Ty Porth Care Home.


Hannah

Hannah Christopher

Job Title: Lifestyle Coordinator

Joined: 2018

Hannah is a dedicated member of our team. Her role as lifestyle lead is to plan and implement a meaningful activity schedule each week promoting a sense of purpose and wellbeing in our residents. Hannah also organises all home events and celebrations throughout the year and regularly fundraises for our homes chosen charities.


Lisa

Lisa Benjamin

Job Title: Head Housekeeper

Joined: 2007

Lisa has worked at Ty Porth since 2007. Lisa manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively. Lisa is a team player and is willing to help all departments when needed.


Debbie

Debbie Hayward

Job Title: Residential community manager

Joined: 2009

Debbie has worked at Ty Porth since 2009. She began on the twilight shift and quickly became a full time care team member, progressing to senior care team member. She become the community manager in October 2018. Debbie manages both residential communities; the dementia residential and the general residential community. Debbie enjoys her role and the most important part of her day is knowing she has made a difference to the lives of the residents and seeing a smile on their faces.