Hallmark Ty Porth

Cemetery Road, Porth CF39 0BH
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9.8 91 Reviews
  • Hallmark Ty Porth, Porth
In the heart of Porth with glorious views across the valleys, Hallmark Ty Porth offers a tranquil place for individuals to enjoy the next chapter of their lives. Providing award-winning residential, dementia and nursing care, this popular care home has everything residents need to live an independent and fulfilling life within its warm and welcoming community.

Easing into life at a care home can feel like a big leap, but from the moment residents arrive, the team do all they can to make residents and their loved ones feel right at home. Ty Porth’s Relationship-Centred Care approach places residents at the heart of all they do; tailoring activities, menus, and care services to them. By taking the time to listen and really get to know each individual, residents live each day, their way. With Hallmark All-Inclusive, residents can relax in comfort and convenience, knowing that all their needs are catered for.

Recognising the importance of keeping family together, Ty Porth extends a warm welcome to partners, loved ones and wherever possible, four-legged friends.

Family and friends can pop by to join residents for an afternoon stroll in the serene gardens or partake in shared laughter during various daily activities, no matter the time of day, Ty Porth doors are always open.

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Care Provided by Hallmark Ty Porth

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 83 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Stephanie Griffiths (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (83)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (83)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 3

Funding & Fees Guide for Hallmark Ty Porth

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,180
    • Self-Funded Residential Dementia Care from £1,280
    • Self-Funded Nursing Care from £1,340
  • (these prices are only a guideline, please contact Hallmark Ty Porth to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is currently no restrictions for visiting.


  • Parking

  • There is a care park located at Ty Porth Care Home.


Hallmark Ty Porth Reviews (91)

Total of 91, showing 61-80
9.8

Hallmark Ty Porth has a Review Score of 9.8 (9.833) out of 10, based on 31 reviews in the last 2 years. Over all time Hallmark Ty Porth has 91 reviews.

Overall Experience

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  • 8
  • 2
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Review from Jean V (Sister of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This last year has been hard for residents and families. We are grateful for all the help and support. We are hoping it will end and that we can get back to normal.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home.


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Review from Alison E (Daughter of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout this pandemic, I cannot praise the day staff at Ty Porth care home enough for their professionalism. They have given support to the family and the utmost care to my mother. Also, the receptionists are very polite and attentive on the phone, or when you visit.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home. We are so pleased you are happy with everything, especially the professionalism from the team here at Ty Porth.


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Review from Terry J (Husband of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of visiting my wife has been one of happiness, whenever I have been able to visit her since she always appears to be happy herself. Because of the restrictions, I am unable to comment on anything other than the downstairs visits.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home. We are so pleased your Wife is happy here at Ty Porth Care Home.


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Review from N D (Son of Resident) published on 19 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff at all levels, always helpful. My father is very pleased with everything; he is well looked after. Would recommend this care home to everyone.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home. We are so pleased you and Dad are happy with everything, especially the communication from the team here at Ty Porth.


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Review from Christina B (Daughter of Resident) published on 20 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff have been very helpful regarding issues to enable us to keep in contact with Mum. They also keep me informed on Mums progress.

Reply from Anjana Palle, General Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home. We are so pleased you feel happy with the communication from the team here.


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Review from Jan C (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to say how happy we as a family are with the care my dad receives from the staff at Ty Porth nursing home.
My dad has settled considerably well when circumstances have been difficult due to the corona pandemic.
Each and every one of the staff is outstanding in their roles.
They genuinely
make a difficult situation so much easier to deal with.
If we searched forever for a nursing home for Dad, we couldn’t have found anywhere better.

Reply from Georgiana Ionescu, General Manager at Hallmark Ty Porth

Dear Jan, thank you for taking the time to leave us such a great review of our service. Feedback is really important to us, and we all appreciate your kind words.


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Review from Steven L (Son of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in Ty Porth for three weeks and is settling in nicely. The staff are very helpful, kind and have provided a very warm welcome. However, this only tells a small part of the story - my mother was in the hospital for 14-weeks prior to her transfer to Ty Porth. She was supposed to
have been out of the hospital at week 8, but unfortunately, she couldn't leave as she contracted Covid and had to stay in the hospital for a further 6-weeks. This was a difficult time for us as a family, but we were supported by Ty Porth even though she had not yet become a resident. We were encouraged to bring personal effects for her room including photos, bedding, curtains and towels to make the room as homely as possible. Additionally, we were able to bring a wardrobe of clothes, so that when she finally arrived, everything was ready. The management really goes the extra mile, and I thank them for all their support and kindness. Likewise, a special mention to the lady on the desk - a real gem!

Reply from Georgiana Ionescu, General Manager at Hallmark Ty Porth

We all appreciate your kind comments, Steven, thank you so much for taking the time to complete this outstanding review.


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Review from Suzanne R (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here was absolutely amazing with my dad while he was here. I can’t thank them enough for everything they have done for him, absolutely fantastic. Nothing was too much for them and were always there, even good when I was upset over my dad, very comforting. My dad wasn’t the easiest but I know
he loved all the staff there as they were so, so caring.

Reply from Tom Thacker, Customer Relationship Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home.


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Review from P P (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always able to have a laugh and joke with residents and family.
Excellent staff.

Reply from Stephanie Miles, General Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home, and for your kind words.


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Review from Darcy S (Son of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was cared for at Ty Porth for about 18 months. He sadly passed away at the home in December 2019. The staff at the home were always very friendly and provided a very good level of care to my father. Any time we had issues, we felt comfortable that we could raise them with staff, and the management
team, in particular, were always understanding, empathetic and reassuring that any issues would be dealt with effectively and in a timely manner. They gave us great confidence that they were passionate about my father's care and dignity throughout his time there.

Reply from Tom Thacker, Customer Relationship Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home. We are so glad you are happy with the level of care at Ty Porth.


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Review from Paul W (Son of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ty Porth in July, as she needs more care than we could provide at home. We have been more than pleased by the care she has received during the last five months and Mum has been happy and contented. Sadly her time has come to an end and we are extremely grateful for the care she
received at this time. The staff have been amazing. I can recommend that your family member would have the best of care at Ty Porth.

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Review from T D (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Ty Porth as we have noticed an increased behavioural change in my father for the better as each month passes. He likes a banter with the girls and enjoys the independence he has got.

Reply from Stephanie Miles, General Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home.


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Review from Veronica S (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though Mum has only been here for 2 days her own comments are very positive. All staff are very pleasant and helpful.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home. It is always good to know that the level of care we provide is appreciated enough for relatives to take time to review our service.


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Review from Julie P (Daughter of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful staff.
Very good recruitment for residents.
Always clean.
Staff are very engaging.
Free coffee always helps.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home.


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Review from Barrie W (Son of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the ambience of the home are excellent.
I am very happy with the care my mother is getting.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home.


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Review from Vivian H (Husband of Resident) published on 24 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Ty-Porth for 3 months and has been treated very well.
The care staff and nursing staff are very good and check on her at regular intervals.
The food is good and she is eating quite well, she is very happy and contented and that is all that matters.

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Review from John T (Friend of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time my wife and I visited, completely unannounced, we always found the premises clean, tidy and hygienic. In addition, the staff were always friendly and helpful which was much appreciated.

Reply from Tom Thacker, Business Support Manager at Hallmark Ty Porth

Thank you for taking the time to review Ty Porth Care Home.


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Review from Nicola J (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went in December and sadly passed away on February 21st. The nurses, carers, staff and ones in charge really looked after my father until his last breath. I am grateful for everyone who looked after him. I really didn't want him to go into a care home but I am glad he went to Ty Porth. The
staff are really friendly and will help with any queries. Thank you all.

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Review from Barbara F (Wife of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband has been in Ty Porth Care Home I have been more than satisfied with the care and attention my husband has received by all the staff and I would recommend this care home to anyone.

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Review from Alan N (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention that my mother is receiving at Ty Porth Care Home is excellent. All the staff are kind and very caring. Nothing is too much trouble. The food provided is of good quality and they cater for individual needs. I would recommend this care and nursing home to anyone. This is the best.

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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Hallmark Ty Porth is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Hallmark Ty Porth is calculated as follows: ( (322 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) + (3 Very Poors x 1) ) ÷ 365 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hallmark Ty Porth is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 83 registered maximum number of service users is 16.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 03 Mar 2025

Please contact the home for current vacancies


Awards / Recognitions (21)

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Meet the Team (7)

Stephanie

Stephanie Griffiths

Job Title: General Manager

Joined: 2016

Stephanie is the General Manager of Ty Porth Care Home, Steph is an experienced qualified general nurse that has been qualified for over 10 years.
Throughout Steph's career she has predominately worked in elderly care services both in the NHS and private sector. Steph started working in Ty Porth Care Home in 2009 and has been a care team member, a nurse, the deputy manager and now the general manager. She is always promoting the residents to maintain their independence and enhance the wellbeing of residents living at Ty Porth Care Home. No two days are the same for Steph, she thoroughly enjoys working at Ty Porth Care Home.


Julie

Julie Inch

Job Title: Deputy Manager

Joined: 2020

Julie is a Registered Mental Health Nurse. Julie has worked in the care sector for over 30 years and has been a registered nurse for over three years. Julie has been a valued member of the team since joining Ty Porth in Nov 2020. In April 2022 she was promoted to Community Manager and has overseen the delivery of care in our nursing care communities. Julie has taken up the post of Deputy Manager in August 2023. She has completed her QCF Level 5 in Leadership and Management and is registered with Social Care Wales.


Julie is passionate about providing high standards of dementia care and end-of-life care.


Leah

Leah Howells

Job Title: Business Support Manager

Joined: 2022

Leah is new to Ty Porth Care Home and joined July 2022, although Leah has worked in Hallmark Care Homes since 2016. Leah has had many roles in these years and began her journey as a receptionist and developed to become to Hospitality Service manager and now in her most recent role at TyPorth as a business support manager. Leah is responsible for the hospitality at Ty Porth Care Home and is responsible for the new admissions. Leah thoroughly enjoys working at Ty Porth Care Home, the role is very diverse and no two days are the same! The role allows Leah to meet with new friends and family daily.


Louise

Louise Vaughan

Job Title: Business Administrator

Joined: 2020

Louise has worked worked at Ty Porth since August 2020, she began at Ty Porth Care Home as a receptionist and become the business administrator in March 2022. Louise has a wealth of knowledge in administration as she has worked in the role for 30 years! Louise enjoys working at Ty Porth Care Home as she enjoys building relationships with the residents and the families that live at Ty Porth Care Home.


Hannah

Hannah Christopher

Job Title: Lifestyle Coordinator

Joined: 2018

Hannah is a dedicated member of our team. Her role as lifestyle lead is to plan and implement a meaningful activity schedule each week promoting a sense of purpose and wellbeing in our residents. Hannah also organises all home events and celebrations throughout the year and regularly fundraises for our homes chosen charities.


Lisa

Lisa Benjamin

Job Title: Head Housekeeper

Joined: 2007

Lisa has worked at Ty Porth since 2007. Lisa manages our housekeeping team, ensuring the home is kept clean and the laundry services run effectively. Lisa is a team player and is willing to help all departments when needed.


Debbie

Debbie Hayward

Job Title: Residential community manager

Joined: 2009

Debbie has worked at Ty Porth since 2009. She began on the twilight shift and quickly became a full time care team member, progressing to senior care team member. She become the community manager in October 2018. Debbie manages both residential communities; the dementia residential and the general residential community. Debbie enjoys her role and the most important part of her day is knowing she has made a difference to the lives of the residents and seeing a smile on their faces.