Pontcanna House Ltd has a Review Score of 10 (9.975) out of 10, based on 10 reviews in the last 2 years. Over all time Pontcanna House Ltd has 69 reviews.
Review from K W (Daughter of Resident) published on 31 December 2024
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Responsible Individual at Pontcanna House Ltd
The staff and I very much appreciate your kind comments. We are flattered that you think so highly of Pontcanna House. Mum is a remarkable lady we can not wait to celebrate her 100 birthday in March with yourself and your good family.
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Review from Lynn M (Niece of Resident) published on 17 September 2024
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5.0 out of 5
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Review from David H (Resident) published on 17 September 2024
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5.0 out of 5
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Review from Louise P (Daughter of Resident) published on 12 September 2024
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5.0 out of 5
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Review from Nicole P (Daughter of Resident) published on 11 June 2024
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5.0 out of 5
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Review from Caroline H (Daughter of Resident) published on 27 December 2023
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5.0 out of 5
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Review from L H (Resident) published on 10 November 2023
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
Many thanks for your kind words. Your comments are extremely important to us as you have resided in Pontcanna house for almost 10 years. I hope you will continue to enjoy living in Pontcanna House for many more years to come.
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Review from M S (Resident) published on 10 November 2023
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
I am so happy to hear that you are satisfied with our care and it is a big compliment to us when you stated that we are very good and you are happy. All I can say is many thanks and I hope you will continue to be happy with our service and accept Pontcanna House as your new home.
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Review from Jane D (Daughter of Resident) published on 18 July 2023
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
Many many thanks for your kind review. It was our pleasure to look after such a remarkable gentleman and to meet with a kind, warm and supportive family-like yourself.
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Review from C P (Friend of Resident) published on 12 June 2023
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
You are more than welcome dear C P, we are all delighted to see you when you are visiting our lovely resident. You put a big smile on her face, she loves your company and having a chat about her daughter and grandchildren. We look forward to seeing you every 2 weeks.
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Review from K W (Daughter of Resident) published on 26 December 2022
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5.0 out of 5
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Review from J H (Daughter of Resident) published on 17 October 2022
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
Many thanks for your kind review. We are more than delighted that Mum settled so well in Pontcanna House in such a short time. The credit is not only to our team, but it is also for your gentle and kind approach when you are communicating with us, which gave our staff a lot of confidence to support Mum and made her feel safe and happy at Pontcanna House.
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Review from D H (Daughter of Resident) published on 30 June 2022
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5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
We are delighted with your positive experience. Your kind comments about Pontcanna House and our wonderful staff are much appreciated. We take great pride in delivering high-quality care and ensuring the environment is warm and comfortable. Pontcanna House is a home for Living In, your recognition of this is invaluable to our team, thank you.
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Review from Natalia S (Wife of Resident) published on 28 June 2022
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5.0 out of 5
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Review from N Y (Granddaughter of Resident) published on 9 May 2022
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
Many thanks for your kind words, it is a real pleasure to look after your grandmother and all our wonderful residents, their wellbeing and happiness matter to us a great deal. Once again thank you.
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Review from J M (Daughter of Resident) published on 17 September 2021
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
Many thanks for your kind review and ongoing support and love to all our team. I am very pleased you are happy with Mum's care at Pontcanna House. Mum is an amazing lady, she deserves all the love and care in the world; she is too kind to everybody.
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Review from B J (Daughter of Resident) published on 1 September 2021
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
Despite dad's admission was in a very difficult and challenging time, but with your support and dad's good and kind nature made it easier for us to care for him. Since the situation has eased we had the pleasure to know you and your family more. Hope life will go back to normal soon and we see each other more often to discuss dad's care and needs to improve the quality of his life further at Pontcanna House. Many thanks for your kind review and continuous support
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Review from Sue L (Daughter of Resident) published on 6 May 2021
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
We are delighted to see you at Pontcanna House visiting your lovely mum for the first time in eight months. Hopefully, soon you will be able to hold hands and hug each other again. We are very grateful to you and all the family for the kind support to Pontcanna House as ever, especially, during the most difficult 13 months we all faced. We only have to look forward and hope to see the back of the pandemic and our life go back to normal and we start enjoying our parties and celebrations at Pontcanna House again.
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Review from Elisabeth (Daughter of Resident) published on 25 September 2020
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
Many thanks for your kind words and your trust in Pontcanna House to look after your beloved dad. The health and well-being of our residents is our prime duty to ensure their care is met with high standards. Despite, sadly, dad was with us only for a short time during the months of the COVID-19 pandemic, I can assure you he left his signature at Pontcanna House as he was a very fine gentleman by all standards. It was our pleasure to look after him. It was unfortunate that you and mum were not able to visit and spend some time at Pontcanna House during that time to know about our activities and the facilities, as the quality of life of our residents is very important to all the staff at Pontcanna House. I can tell you proudly, for over the last few years around 8 compliment letters are published in South Wales Echo which I think our staff well deserved.
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Review from D K (Daughter of Resident) published on 14 September 2020
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Overall Experience
5.0 out of 5
Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd
Many thanks for your warm words. We are more delighted than you to have Dad in Pontcanna House as he is always a happy and cheerful gentleman. We also thank you for your trust in us to look after Dad and for your kind support during these difficult times. Please keep praying for us.
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The Review Score of 10 (9.975) out of 10 for Pontcanna House Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.975 for Pontcanna House Ltd is calculated as follows: ( (117 Excellents x 5) + (3 Goods x 4) ) ÷ 120 Ratings = 4.975
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Pontcanna House Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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