Pontcanna House Ltd

128/132 Llandaff Road, Pontcanna, Cardiff CF11 9PW
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Top 20 carehome certificate
10 70 Reviews
  • Pontcanna House Ltd, Cardiff
Pontcanna House has been caring for residents since it was established in 1993.

The family run residential care home, specialises in the care of EMI dementia and comprises of three Victorian houses, which have all been modernised to ensure that the buildings are accessible for all residents.

Residents are encouraged to personalise their rooms to create a familiar and homely atmosphere.

There are communal areas such as a café/bar area where activities, family meetings and celebrations can take place in throughout the year.

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Care Provided by Pontcanna House Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's

Good to Know

  • Owner
  • Pontcanna House Ltd
  • Person in charge
  • Nasik Al-Mufti (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Pontcanna House Ltd Reviews (70)

Total of 70, showing 21-40
10

Pontcanna House Ltd has a Review Score of 10 (9.977) out of 10, based on 11 reviews in the last 2 years. Over all time Pontcanna House Ltd has 70 reviews.

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  • 69
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Review from D K (Daughter of Resident) published on 14 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my dad is in Pontcanna House, and I feel very secure in his care that he receives, especially during covid19 pandemic. I have no concerns but know that I can ring at any time to discuss my dad if I ever have any concerns. Delighted to see my dad, so happy! Thank you.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Many thanks for your warm words. We are more delighted than you to have Dad in Pontcanna House as he is always a happy and cheerful gentleman. We also thank you for your trust in us to look after Dad and for your kind support during these difficult times. Please keep praying for us.


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Review from S R (Daughter of Resident) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care our mother has received during this difficult time, due to the covid19 virus has been exceptional, we as a family could not have wished for better care. Care provided prior to this crisis was also exceptional; the family is well kept informed of any changes in Mum's health.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Dear Susan, many thanks for your trust in Pontcanna House to look after your precious Mum. Yourself and all your family members have been exceptionally supportive since Mum's admission to Pontcanna House, especially during this difficult time which made our staff more confident to look after all our residents. Once again, thank you very much.


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Review from A M (Granddaughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with all the staff, the care that my gran receives, the homecare is amazing. The garden makes you feel so happy! The residents are so lucky to be in this homecare. Everything is so perfect. Very clean, the residents and the home care, food very tasty. Staff very kind, friendly
and very helpful and caring. We 100% would recommend it! The last place where you could spend the rest of your days.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Dear Alex, many thanks for your kind words. Your detailed review of Pontcanna House means a lot to all team members. Pontcanna House is beautiful as you described only because residents like your grandmother and all our lovely residents live here. Your support and kindness, now and always, have made the staff more confident to care for our residents.


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Review from J L (Wife of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care at Pontcanna House. He is treated with total dignity. The food is excellent. There is a wide range of activities. All his needs are catered for including all his personal care.
As visitors, we are always welcome. All staff are excellent - friendly, polite and
have a great sense of humour. They are fabulous.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

We are thrilled with your positive experience. Your comments about our home and our wonderful staff are much appreciated. We take great pride in delivering high-quality care and providing activities to our residents. Your recognition of this is invaluable to our team; thank you.


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Review from S L (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care all the staff have for my father is outstanding. We could not have wished for a better care home than Pontcanna House. The cleanliness and professionalism of all the staff is excellent. At this most difficult time, when one of your parents needs additional full time care, the staff are now
an important part of our family. I would highly recommend Pontcanna House to any family.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Simply thank you for your kind words and amazing support to Pontcanna House. The smile on your face and your family's faces with the positive approach dealing with our wonderful staff enhance staff morale always and during this difficult time we all are facing.


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Review from J A (Son of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Pontcanna House for 3 years and in that time the staff have been both very friendly and helpful. Not only to the residents but also to visiting family members. Due to Covid 19, it has been difficult but we are so grateful the staff has kept everyone safe and well, residents and
staff. My mother is happy and that pleases us tremendously.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Thank you for your very positive review, here at Pontcanna House, we strive to make all of our residents and their families feel that this is their home and that they are a part of our 'family'. Pontcanna House is kept COVID-19 free until now only because of the incredible support we received from kind people like yourself and all wonderful families and friends of our residents.


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Review from C D (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has received amazing care at Pontcanna House, he is extremely happy and is cared for.
There is a fantastic range of activities at the nursing home.
During Covid, the home has received no cases and the staff have acquired full PPE.
We have had regular Facetimes with dad during Covid.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Many thanks, Cath, for your outstanding review of Pontcanna House. We really appreciate you giving such an insight into the home for people to read. We're very pleased that you're happy with the level of the activities. Pontcanna House has been free of COVID-19 cases because of all the support we had from yourself and all our lovely resident's families and friends throughout the difficult time we all faced. Thank you kindly again.


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Review from J V (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very well looked after at Pontcanna House. As a family, we are very very pleased with the care provided. Always very helpful and caring.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Many thanks for your kind words. It is a pleasure to look after mum. She is a lovely and kind lady.


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Review from Debbie M (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Awesome. Can't fault management and staff especially keeping home COVID free.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Thank you, Debbie, for your kind words. With your kind support and support of all our resident's families and friends, we have managed to keep Pontcanna House COVID-19 free until this moment. Please pray for us.


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Review from M S (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glad I moved Mum here. Carers have good interaction with residents. Provide lots of activities. Home is very clean.

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Review from Andrew T (Friend of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been welcomed with smiling faces and hospitality when visiting our former neighbour. All the staff are deeply caring and attentive to the needs of the residents. There have been occasions when our visits have coincided with an activities afternoon, where the residents are either being
entertained by a musician or other artists or they are engaged in tabletop pursuits with guidance. Everyone is catered for well and safety, security, health and cleanliness is excellent.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Thank you very much, Andrew, for your detailed review of Pontcanna House. We really appreciate you giving such an insight into the home for people to read, and we're very pleased that you're happy with the level of the activities and the relationship between our team and residents in the home! Thank you kindly again.


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Review from N M (Son of Resident) published on 4 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Pontcanna House for 9 months and has settled in very well.
It is a very well run care home and the staff are very kind and attentive and deal with all issues arising in a very professional manner.
I am very satisfied with my father's care and the attention to his needs.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Thank you for your very kind words. Your father is an amazing character and he brought much happiness to the home with his poems and songs.


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Review from Thomas F (Friend of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to record that Pontcanna House private care home is worthy of the highest praise. Indeed "a beacon of care" deserving of the highest praise is being administered with love and dedication by management and staff who carry out their duties with dignity and respect, in an atmosphere that
is peaceful and calm. The staff are always there to offer every support and encouragement. It is never an easy decision to make when choosing a care home placement, however, the choice of family-fun Pontcanna House has fulfilled all our expectations. It is always reassuring after visits, to know that a safe and caring environment exists at all times. The home is exceptionally clean and food excellent. Indeed, "excellence prevails".

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Many thanks for your amazing review! Your kind words have such a thoughtful touch and that's why you are appreciated very much.


Once again thank you very much.


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Review from Debbie H (Granddaughter of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pontcanna House provides a home from home environment for all residents. Care is individualised and aims to maintain each persons independence. The staff at Pontcanna House provide an outstanding level of care which has enabled my nan to remain at Pontcanna House, where she is happy and feels safe,
rather than being admitted to hospital on several occasions. Families are always welcomed and included in residents care. The manager provides superb leadership and is always accessible. I would not hesitate to recommend Pontcanna House.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Thank you very much Debbie for your kind words. Your family's presence at the home is always wonderful and your support is always appreciated.


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Review from Jonathan G (Son of Resident) published on 22 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved in Pontcanna House in February of 2018. We thought this was a good care home when we arrived for an unscheduled visit to view it. Our initial thought that it was a good care home was soon overshadowed when we realised that it was in fact, a brilliant care home.
I cannot say how
good the staff and care is. This is the one fundamental core value that is essential. Care homes are only as good as the poorest carer. I am delighted to say that ALL the carers (and other teams) are outstanding.
Our mother is treated with respect and kindness, taking time to identify what her personality was before the dementia took hold. Keeping these in mind, she has managed to retain many things that are dear to her, appearance and the need for socialising being at the top of the list.
In addition, she has a lovely room but we are really pleased that the majority of time, residents are encouraged to spend time with other people, reducing the isolation which dementia can bring.

Reply from Nasik Al-Mufti, Care Manager at Pontcanna House Ltd

Many thanks, Jonathan for your kind words and support. It is only with wonderful families and residents like yourselves and your mother that we are able to be the home we are.


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Review from Lesley H (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time of visiting Pontcanna House, it has a homely, welcoming feeling. The staff are well informed of each resident's needs and they are treated with dignity and respect. My Mother's room is well equipped and nicely decorated, the lounges, dining area and outside spaces are well designed
and maintained. The exterior bungalow is a great idea and gives residents a special experience when dining and meeting family in this facility. My Mother is happy, contented and well looked after thanks to the professionalism of the staff and management at Pontcanna House. As a family, we are delighted with our decision of choosing Pontcanna House for our Mother.

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Review from Sally G (Daughter of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely caring, kind and friendly. Nothing is too much trouble and I am kept informed of all medication and issues required.
I can't praise the home enough and feel so grateful to them.

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Review from S M (Niece of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt has been here for over 18 months she has gone from strength to strength, in terms of weight gain to general health and socialising more within her environment. And overall has seemed much happier and contented. All staff are very friendly and obliging and have developed a lovely rapport
with my auntie (which is no mean feat!) All previous worries I had regarding my aunt have been taken away in the knowledge that she is in a safe environment to a loving and caring group of carers.

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Review from Valerie F (Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff friendly, the food good and a good variety of activities. Looking forward to Christmas!!


The staff feel empathy for those patients with dementia with great trust.


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Review from Anne D (Stepdaughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so glad that my lovely stepmother who has alzheimer's has such a lovely warm and caring environment to live in. I am so impressed with the level of love and concern that all of the staff, without exception, show to her and to all the other residents.

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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Pontcanna House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Pontcanna House Ltd is calculated as follows: ( (129 Excellents x 5) + (3 Goods x 4) ) ÷ 132 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pontcanna House Ltd is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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