Pontcanna House Ltd

128/132 Llandaff Road, Pontcanna, Cardiff CF11 9PW
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Top 20 carehome certificate
10 69 Reviews
  • Pontcanna House Ltd, Cardiff
Pontcanna House has been caring for residents since it was established in 1993.

The family run residential care home, specialises in the care of EMI dementia and comprises of three Victorian houses, which have all been modernised to ensure that the buildings are accessible for all residents.

Residents are encouraged to personalise their rooms to create a familiar and homely atmosphere.

There are communal areas such as a café/bar area where activities, family meetings and celebrations can take place in throughout the year.

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Care Provided by Pontcanna House Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's

Good to Know

  • Owner
  • Pontcanna House Ltd
  • Person in charge
  • Nasik Al-Mufti (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Pontcanna House Ltd Reviews (69)

Total of 69, showing 41-60
10

Pontcanna House Ltd has a Review Score of 10 (9.975) out of 10, based on 10 reviews in the last 2 years. Over all time Pontcanna House Ltd has 69 reviews.

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Review from Jeni J (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never an easy decision to entrust the care of a loved one to someone else. My mum went into Pontcanna House in January. It was very hard for both her and me, but every member of staff made the transition as easy as humanly possible with constant care and communication. Mum has blossomed at Pontcanna
House. I wholeheartedly believe she wouldn't want to be anywhere else. Pontcanna House is excellent.

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Review from Margaret W (Daughter of Resident) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before visiting Pontcanna House my husband and I visited 10 care homes and finally found the best care home.
Standards are exceptionally high and the carers are absolutely fantastic - they will do anything to make life comfortable for the residents.
I am extremely happy with the care home - it has
taken a tremendous load off my shoulders knowing my mum is safe and very well cared for.
She is always clean and the hygiene is second to none.

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Review from J W (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and settled at Pontcanna House. She is very well cared for which gives us great peace of mind as we live far away from Cardiff. The staff know her very well, and on her 'good' days she has a wonderful rapport with them all - laughing and joking and telling them how kind and lovely
they are!
Pontcanna House is always spotlessly clean, a very welcoming home where staff cheerfully greet visitors too - a cup of tea is always on offer!
The managers are always on hand for a chat too and have great knowledge of their residents.

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Review from Ivor B (Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very good. I enjoy the food and staff are very good.

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Review from Melissa W (Niece of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie is currently residing in Pontcanna House. As a family, we couldn't be more happy with the care and attention she receives.
She is happy and comfortable and when we visit it's always a lovely visit as the surroundings are comfortable and we are always made to feel most welcome.
I couldn't
recommend this care home enough to anyone thinking of or needing to put their relatives in a safe and happy place.
My auntie is very, very special to me and I know she is well looked after by all the staff.

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Review from Maureen T (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pontcanna House is a very nice home.
I am very happy.
It is a first class home.

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Review from Vera D (Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in Pontcanna House for 6 months. I have enjoyed my time here. Staff are very caring. Nothing is too much for them to help you. The manager of our home is wonderful. Listening to our queries and sorting everything out to resolve any problems. My family really like Pontcanna House as they
are welcome every time they come. They all live in London but make the effort to visit. They are very grateful to the matron and staff for the care to all the residents. I am saying this as a retired nurse.

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Review from R B (Friend of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My best friend has lived in Pontcanna House for 18 months and when I come in to see her every week she is comfortable and happy. Her room is laid out with pictures and memories from the past. Staff are very friendly and caring and very kind with the visitors. They even provided me with lunch once. My
friend seems very happy whenever I see her and looks very smart. Staff encourage her to look her best. My friend was 80 last week and she had the most amazing party in the home with a flamenco dancer and guitarist she loved this. I always enjoy coming to the home.

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Review from Jane C (Daughter of Resident) published on 24 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been cared for at Pontcanna House for several years and I have no hesitation in recommending their services. I live overseas so can only visit a couple of times a year. I always arrive unannounced and am greeted in a most friendly, welcoming manner. Mum is always smart, well cared for,
well fed and entertained and very happy. One really cannot ask for more. I rate them excellent on all facets.

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Review from Joan P (Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management do a lot for the residents by providing entertainers and parties. Before I came on respite, I was a wreck, but since I have lived in 'Pontcanna House', the staff have helped me come out of my shell. I am more confident and I am really happy that I have started getting out of
bed and washing myself. I couldn't do that before. The food is excellent and the cook is a wonderful woman. The stuff and management are a great support and I can talk to any of them. I am really happy here.

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Review from Luke H (Grandson of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care, lovely environment.

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Review from Sam H (Grandson of Resident) published on 14 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very enjoyable and relaxed atmosphere. Very friendly staff. I enjoyed my visit very much.

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Review from Carol (Friend of Resident) published on 20 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Pontcanna House at 10.15 am on the related date. The home was very clean, bright and airy, lots of fresh flowers were on display. All the service users, were clean, bright colours of their clothes, all matching. The staff were very friendly and they all looked smart in their uniforms. I was
offered refreshments as soon as I arrived, they made me feel very welcome.

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Review from Margaret (Wife of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in respite care here for 10 days. I have visited him on a regular basis and have been extremely satisfied with all aspects of his care. All the staff are very hard working and most polite and dedicated to the work they do. I am very impressed with everything here.

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Review from Hilary O (Daughter-in-law of Resident) published on 10 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-Law has been at Pontcanna for over 3 years. The care provided has been exemplary. She has been treated with dignity and respect and the staff are patient, smiling, friendly and positive. You get the impresssion that they know the residents well and have a genuine affection for them.
They have adapted to her changing needs and done everything possible to give her a safe and comfortable home.

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Review from Julie (Daughter of Resident) published on 10 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Pontcanna house for 3 months now. It was a very difficult decision to relinquish the care of my Mother into the hands of a residential care home but from the very first meeting and look around at Pontcanna house I felt immediately reassured that it was the right thing
to do. There is a very homely feel to the place. It is warm (in more ways than one ) and there is nearly always the smell of something wonderful cooking in the kitchen wafting through. The staff treat my Mother with warmth and affection, They treat her with dignity and respect and you can tell from her demeanour how fond she is of them.
They are also very quick to notice and deal with any medical issues which isn't always easy when dealing with somebody with communication issues but they are very good at noticing any changes in behaviour and acting accordingly. It is a happy house where not only am I confident that my Mother is well looked after in all aspects of her care I am always made to feel welcome when visiting at any time. There is always a cup of tea on offer and time for someone to come and chat about how Mum has been doing. I look forward to my visits there not just to see Mum but to catch up with the whole household. It really is a home from home.

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Review from O S (Resident) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and settled. The home is homely and spotless. The activities are excellent. Everything is cosy and beautiful.

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Review from G M M (Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pontcanna House is a superb place to live in. I love my room! Staff are very polite and nothing too much trouble for them! Its a 1st class place to live in.

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Review from Marie P (Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pontcanna House is an excellent care home run by professionals. I have been living here for the past five years. I have a beautiful bedroom overlooking a roof garden. I am Greek and I love cooking. I am able to cook once a week at least under supervision. Everybody compliments on my Greek cooking from
staff and residents. We all live as a family in Pontcanna House very happy.

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Review from Eric F (Nephew of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been Pontcanna House for about 9 months, and I have been very pleased with the care she has received. The staff are very friendly and helpful, and there is always a good atmosphere about the place.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Pontcanna House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Pontcanna House Ltd is calculated as follows: ( (117 Excellents x 5) + (3 Goods x 4) ) ÷ 120 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pontcanna House Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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