Pontcanna House Ltd

128/132 Llandaff Road, Pontcanna, Cardiff CF11 9PW
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Top 20 carehome certificate
10 69 Reviews
  • Pontcanna House Ltd, Cardiff
Pontcanna House has been caring for residents since it was established in 1993.

The family run residential care home, specialises in the care of EMI dementia and comprises of three Victorian houses, which have all been modernised to ensure that the buildings are accessible for all residents.

Residents are encouraged to personalise their rooms to create a familiar and homely atmosphere.

There are communal areas such as a café/bar area where activities, family meetings and celebrations can take place in throughout the year.

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Care Provided by Pontcanna House Ltd

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 28 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alzheimer's

Good to Know

  • Owner
  • Pontcanna House Ltd
  • Person in charge
  • Nasik Al-Mufti (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Pontcanna House Ltd Reviews (69)

Total of 69, showing 61-69
10

Pontcanna House Ltd has a Review Score of 10 (9.975) out of 10, based on 10 reviews in the last 2 years. Over all time Pontcanna House Ltd has 69 reviews.

Overall Experience

  • 68
  • 1
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Date Published

69
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5
10
59

Review from A G (Son of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just left the annual xmas party at Pontcanna House. Excellent - participation in all staff. You could see the enjoyment of all residents and the close bonding with all their carers/staff.
This is typical of activities and cared this residential home. The owners and staff always go the extra mile.

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Review from F G (Daughter-in-law of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I visit the atmosphere is electric. Residence and staff are always pleased to see you are very happy and content. Santa came today and every person had a lovely present and everyone had a little dance all be it some in their chairs.

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Review from M H (Resident) published on 5 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Pontcanna House, I have lived here for 8 years. It is the best. The staff are very nice. I like the food.

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Review from Kath O (Daughter of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost four years. Throughout her time at Pontcanna House the owners and care staff have done everything they can to ensure her happiness and wellbeing as well as looking after her physical and medical needs. As her dementia has worsened her care plan has been reviewed
and changed so that all her needs are met. Her personal dignity and wishes are always considered and the staff do all that they can to keep her safe, well fed, looking smart and they encourage her interest in all forms of music. My family and I are very pleased with the care my mother receives.

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Review from Jorricles (Son of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always immaculate facility. Staff both competent and caring in every respect. Everytime I visit (weekly) my mother it always smells fresh as one enters the building. My mother always looks well and is treated with the utmost care and dignity at all times.

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Review from Rowena W (Resident) published on 21 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy in Pontcanna House I enjoy every moment living here. I love the staff, everyone is kind, life is very easy and wonderful. The manager is very fantastic, I couldn't live in a better place.

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Review from Ann L (Friend of Resident) published on 21 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Pontcanna House for the past five years. My friend had been in several homes before this one, but this is the first she felt safe and secure in. The support and care she receives is wonderful because of her condition she is not the easiest of people to deal with. She is always treated
with respect and dignity. The food is excellent and if she doesn't like something the cook will prepares something specially for her. The home is spotlessly clean and the linen fresh and clean. They have entertainment every week with activities every afternoon. Hopefully I will not have to go to a home but if I did I would stay there without any hesitation.

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Review from Jean T (Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last three years I have lived in Pontcanna House where I am very happy and life is great staff and management are very kind and caring in my judgement. 1st class place to live.

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Review from Sue F (Wife of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband responded well to the warm family atmosphere of Pontcanna House from his first day. He clearly felt at ease with the cheerfulness of all the staff and enjoyed their friendship. The care and affection shown by the manageress is evidently adopted by all staff. It is truly a family and a real
home for the residents.

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Current Review Score: 10.0 (9.975)

Overview of Review Score

The Review Score of 10 (9.975) out of 10 for Pontcanna House Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.975 for Pontcanna House Ltd is calculated as follows: ( (117 Excellents x 5) + (3 Goods x 4) ) ÷ 120 Ratings = 4.975

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pontcanna House Ltd is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (12)

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