Llys Cyncoed

127 Cyncoed Road, Cyncoed, Cardiff CF23 6AF
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9.9 91 Reviews
  • Llys Cyncoed, Cardiff
Llys Cyncoed's dedicated team of skilled professionals provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan.

Residents can choose from a wide range of accommodation options, as well as enjoy shared spaces such as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful, wheelchair-friendly landscaped gardens that offer a peaceful environment for everyone to enjoy. The home is also pet friendly.

The passionate and dedicated team at Llys Cyncoed ensures that all individual needs and requirements are met. They encourage individuals to stay active and they work hard to arrange exciting events, trips and on-site activities so there is always something to do.

Llys Cyncoed was awarded an ‘excellent’ silent rating (silent ratings were introduced in April 2023) across all domains following an unannounced inspection by Care Inspectorate Wales (CIW) in September 2024. Recognising the dedicated team of skilled professionals who provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Llys Cyncoed

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Carley Hunt (General Manager)
  • Admission Criteria
    • Full individual needs assessment prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (99)
    • Single Rooms with ensuite Wet Room (97)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Llys Cyncoed

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Llys Cyncoed to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Llys Cyncoed Reviews (91)

Total of 91, showing 1-20
9.9

Llys Cyncoed has a Review Score of 9.9 (9.907) out of 10, based on 23 reviews in the last 2 years. Over all time Llys Cyncoed has 91 reviews.

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Review from Ceri P (Daughter-in-law of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a truly fantastic care home. We are thrilled that our family member has settled so well and that is truly down to the dedication of all staff members. Everyone contributes to make the residents and families feel that Llys Cyncoed is genuinely a home from home. Of course the building is superb but
it's the people who make this place so special. I would have no hesitation in recommending Llys Cyncoed to anyone. You really do go the extra mile, a huge thank you to you all. If family members are considering a care home, Llys Cyncoed is a definite, you will not be disappointed.

Reply from Elisabeth May, Reviews Team at Llys Cyncoed

Thank you so much for taking the time and writing this beautiful review for us. We are delighted that the family are all so pleased with everything that we do.


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Review from J D (Daughter of Resident) published on 30 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have found a nicer care home for Mum. It's like moving in with a big friendly family! Mum's been here for a year now and there's always plenty to do every day from puzzles, number games, bingo, flower arranging, cinema and even in-house singers and musicians every week. Mum especially enjoys
trips out on the minibus and still gets in some retail therapy at the shops every so often! Mum's made lots of friends, enjoys nutritious homemade food and makes use of the lovely garden. The staff at all levels at Llys Cyncoed are very professional, friendly and approachable, nothing is too much trouble, their priority is the resident's happiness. The social areas are perfect, open plan but split into a Bistro area for coffee and cakes, the parlour for TV and relaxing and the restaurant where tables are beautifully dressed and an upstairs room also used for activities and to watch films. There's a family room for special occasions but Llys Cyncoed love an excuse to have a party for everyone.

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Review from Jonathan P (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in residence for almost a year now. Both the facilities and level of care have been excellent. There are plenty of options with regards to activities, both on and off-site and the ratio of resident to staff means there is someone on hand at short notice to help. The food is generally
excellent and the menu is varied, there are also plenty of other options available outside of meal time.

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Review from Mike E (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum arrived at Llys Cyncoed in mid-July, she has become so relaxed and secure. The staff have engaged with her in a way that lets her feel a part of the home and not just a resident. She is thriving as our family had hoped for.
The surroundings, the food, and the atmosphere are truly enabling.

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Review from David E (Son of Resident) published on 16 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit, I have been impressed by the professionalism of all staff, the quality of the care provided to my mother and the evident warmth and concern shown to residents and family members.
The facilities, environment, food and services offered are exceptional. My mother is a much happier
person after only a few weeks in Llys Cyncoed.

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Review from Sophie M (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been a resident at Llys Cyncoed Care home for two years. The staff are totally dedicated and caring. My Dad has Parkinson's and so he requires quite a lot of personal care which I have found to be carried out in a very professional and caring manner. The resident comes first. I have been
contacted by the staff immediately when Dad was taken ill and an ambulance was called. Lovely staff stayed with Dad the entire time. I have regular contact about any updates on Dad which is helpful. The staff organise lots of social activities and trips out so there is something for everyone. Dad particularly enjoys the quizzes and giant crossword. There is live sport televised so you never miss out on a game, a Wimbledon final or the Olympics. There is a lovely garden too which Dad has been able to enjoy at times. I can't fault this care home for Dad. I know he is in caring and expert hands so I can rest easy. Thank you to all the great staff at Llys Cyncoed.

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Review from A T (Nephew of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have hoped for a better setting for my aunt's residential care. The facilities, food and care provided by all the staff are absolutely first-class, and we are so pleased and grateful that she is in safe hands and being looked after so well. It is a great comfort to see how much you all
genuinely care and connect with residents to make them feel at home. Thank you to all at Llys Cyncoed.

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Review from Susan M (Daughter of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has spent most of her days at Llys Cyncoed and as I live in Canada the feedback and details were very comforting for me.
Though far away I had video calls set up with no hesitation from staff which was great. I have had the opportunity over the last 12 months to spend quite a lot in there
up until my mom's passing (the staff were amazing). Seeing for myself Llys Cyncoed is immaculate from the inside out the decor is outstanding and an atmosphere of warmth. In saying all this it goes much deeper it's the core of which is the staff. They are the most genuine loving and caring that I have met from concierge to management and staff in all departments which for me was the most important factor for which I am deeply thankful. My mom was on the terrace (dementia floor) she was very respected and loved as all other residents. It's a very difficult and emotional time to place a loved one in a home I would highly recommend this care home without any hesitation!

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Review from J F (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Llys Cyncoed has lived up to my hopes and expectations; primarily, that my mother, who has Alzheimer’s, is cared for with dignity, professional expertise and kindness.
In addition, I enjoy being there. The minute you walk through the door you feel welcome and part of a community, thanks to all the
staff who contribute to the care home.

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Review from J H (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has just moved in and we've shared lunch with her. Our waiter has given us five-star service. All in all, so far, everything has been amazing and all the staff, without exception, have been amazing.

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Review from Julia C (Daughter of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents initially attended respite care due to their recent ill health. They are being so well looked after and supported and cared for that they have now decided to remain as permanent residents, and are thriving from the care provided. The move from a temporary to permanent resident was conducted
by the Home very easily and the family kept informed of the process. It is wonderful that this home allows married couples to stay together as my parents have been together for over 60 years and would not want to be separated. They are in their own room and can also mix with other residents socially. They recently celebrated their wedding anniversary and the home made a lovely celebration for them. The home is providing excellent care for both of them and the family is now less stressed and are more at ease. So it is not only the residents that benefit but also their families as well.

Reply from Elisabeth May, Reviews Team at Llys Cyncoed

Thank you for taking the time to write such a lovely review for us!It is wonderful having your parents live here with us and we are delighted that you are all so happy with everything


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Review from A P (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring, considerate and empathetic staff make this home so special. My mother has settled very quickly and is happy and healthy residing here.
Excellent facilities, great food, fun activities and a family atmosphere all combine to create a ‘home from home environment’.
Well done!

Reply from Elisabeth May, Reviews Team at Llys Cyncoed

Thank you so much for your lovely review!
We are so pleased that you chose us, thank you again.


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Review from S N (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all staff very professional they have gone out of their way to include my mother in the Lys Cyncoed family. They are all very accommodating and nothing is too much trouble for them they make the time to listen to any concerns you have and act upon them. This makes me reassured that my mother
is receiving the best care she could possibly have.

Reply from Elisabeth May, Reviews Team at Llys Cyncoed

Thank you so much for taking the time to write this review for us.
We are delighted that your mother and your family are so happy with everything.


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Review from Judith D (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can’t speak highly enough about Llys Cyncoed. From our first phone call with them, at what was a very stressful time, through the transition into the home and our experience since Dad moved in have been outstanding.
We thought we had found a ‘home from home’ for my dad and we haven’t been disappointed.
The staff are caring, professional, very knowledgeable about dementia and have gone out of their way to welcome Dad and us as his family.

Reply from Elisabeth May, Reviews Team at Llys Cyncoed

Thank you so much for taking the time to write this review.
We are very proud of our team and our home and are delighted that you are so pleased with everything that we have to offer.


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Review from Anna D (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Llys Cyncoed for nine months now with declining memory due to dementia. The team have been wonderful at supporting her in assisted living and thereby preserving a quality of life that was just not available in other homes - I looked at eleven other care homes across South Wales and
none came up to the standard of people, accommodation or pastoral care that Llys Cyncoed provides. The open plan entrance way - with exceptionally high standards of decoration, a bistro with tea, coffee, cakes and snacks always available, television room and always things happening, has meant that Mum can sit there watching the world go by (and let's be honest, being nosy!), doing crosswords with other residents and feeling like she is in the land of the living. I feel that the receptionists are the rock of this home - they all keep an eye on every resident and if Mum is feeling a bit blue - they cheer her up or distract her. Thank you ladies, from the bottom of our hearts.

Reply from Elisabeth May, Reviews Team at Llys Cyncoed

Thank you so much for your very kind words. We are immensely proud of the team here and your review has been shared with all of our colleagues. Thank you again for taking the time to review us.


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Review from Andrea P (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy here. The staff are amazing, and there is always a lot going on.
The staff cannot do enough and are always available to support the family as well as the residents.
It really is an amazing place.
Fully recommended.

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Review from Jeffrey T (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Llys Cyncoed for over two years now, and we have been very pleased with the care he has received. It was a big decision to admit him, but we realise that he has been in the best place for him, and he is very happy there despite his problems.

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Review from Keith G (Sister of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the task of finding a care home for my elder sister, who has Alzheimer's, in June 23. Llys Cynoed has been just the most amazing place. From the initial approach, they have been superb. The staff are unbelievable in their care, and the dedication they give is just beyond what we could have expected.
My
sister is so happy and settled now; it's an absolute joy and relief to see her so happy and content and, most of all, being safe and cared for.
I honestly can not recommend them, and indeed Care UK highly enough - just brilliant!
She is now living her best life possible, and for us, we can at last be sure she is safe and cared for in the most fantastic care home we had the good fortune to find.

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Review from C D (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Llys Cyncoed for almost four years. During this period, the place has gone from strength to strength - fantastic staff and first-rate care in a wonderful setting. The recent family Christmas party afternoon was a great success. We wouldn't have her living anywhere else.

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Review from Sian P (Daughter of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was joining us for Christmas. The staff at the home provided excellent instructions for administering her medication, which put us at ease.
The care home was beautifully decorated for Christmas, providing a lovely environment for the residents and visitors. There have been a number of extra
social events laid on over the festive period.
I would highly recommend Llys Cyncoed due to the quality of the care provided. Relatives are actively encouraged to participate in residents' meetings, and any queries are dealt with quickly.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Llys Cyncoed is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Llys Cyncoed is calculated as follows: ( (245 Excellents x 5) + (25 Goods x 4) ) ÷ 270 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Llys Cyncoed is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (93)

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Meet the Team (1)

Carley

Carley Hunt

Job Title: General Manager

I started my career in care in 2011 and have worked my way up to General Manager.


Overseeing the smooth running of Llys Cyncoed keeps me busy, and you definitely need to multitask and be flexible.


One of my favourite parts of the day is the time I spend with residents. I always make sure to join in the daily anagrams challenge. As well as testing my word puzzle skills, interacting with residents helps me better understand the support they need.


I have a level five diploma in leadership for health and social care services, and learning and development are hugely important to me. In particular, I am keen to nurture colleagues who want to progress in their careers. Supporting achievements means we’re always striving to do our best for each other and residents.


As a mum of two, I am equally busy outside of work. I enjoy fun activities with my children and when I can, take walks along the beach and in forests.


Frequently Asked Questions about Llys Cyncoed

What types of Care is Llys Cyncoed registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Llys Cyncoed provide?

Palliative Care, Convalescent Care, Physiotherapy, Sheltered Housing, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Llys Cyncoed have?

There are 99 Single Rooms.

What are the Facilities & Services at Llys Cyncoed?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Llys Cyncoed to the centre of Cardiff?

2.4 mile(s) as the crow flies, distance by road may be significantly further.