Llys Cyncoed

127 Cyncoed Road, Cyncoed, Cardiff CF23 6AF
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9.9 91 Reviews
  • Llys Cyncoed, Cardiff
Llys Cyncoed's dedicated team of skilled professionals provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan.

Residents can choose from a wide range of accommodation options, as well as enjoy shared spaces such as stylish lounges, a welcoming café and a hair and beauty salon. Outside there are beautiful, wheelchair-friendly landscaped gardens that offer a peaceful environment for everyone to enjoy. The home is also pet friendly.

The passionate and dedicated team at Llys Cyncoed ensures that all individual needs and requirements are met. They encourage individuals to stay active and they work hard to arrange exciting events, trips and on-site activities so there is always something to do.

Llys Cyncoed was awarded an ‘excellent’ silent rating (silent ratings were introduced in April 2023) across all domains following an unannounced inspection by Care Inspectorate Wales (CIW) in September 2024. Recognising the dedicated team of skilled professionals who provide premium residential and dementia care on a respite and permanent basis in Cyncoed, Glamorgan.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

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Care Provided by Llys Cyncoed

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Carley Hunt (General Manager)
  • Admission Criteria
    • Full individual needs assessment prior to admission
    • Ages 65+
  • Room Information
    • Single Rooms (99)
    • Single Rooms with ensuite Wet Room (97)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Llys Cyncoed

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,425
    • Self-Funded Residential Dementia Care from £1,480
  • (these prices are only a guideline, please contact Llys Cyncoed to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Llys Cyncoed Reviews (91)

Total of 91, showing 41-60
9.9

Llys Cyncoed has a Review Score of 9.9 (9.907) out of 10, based on 23 reviews in the last 2 years. Over all time Llys Cyncoed has 91 reviews.

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Review from R C (Son of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care at Sunrise Cardiff during a difficult time for her. All the team were caring, supportive and understanding, and many became real friends. I was able to discuss any problems and reassure my mother that they would be resolved. My mother sadly passed away recently, but
my father and I have received exceptional support. We are truly grateful for all that the Sunrise team did to make my mother's time there as comfortable as possible. We also want to pass on our thanks to all the management and staff for their care, practical assistance and concern for our wellbeing during the last few weeks.

Reply from Sara Reading, General Manager at Llys Cyncoed

Firstly, please accept our sincere condolences for your recent loss, and thank you for taking the time to share your experience of Sunrise of Cardiff – particularly at such a difficult time. The team here are so grateful that your mother had such a positive experience of the home, and this extended to family members and friends.


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Review from Graeme I (Husband of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident since May/June 2020. This has been during the Covid problem, which has meant no visiting or very limited visiting. Only in the last month, have I been able to have an hour a week and then restricted to her room. I make the above comments as a total review of all of the features
normally on offer that has not been visible or available. The quality of the food and the trips out, come immediately to mind. I am, however, very pleased and happy with what I have seen and experienced so far. Of particular importance to me and to my family, has been the care offered by the well-trained staff. Response to concerns and feedback has been excellent. Of note in this regard, has been the interfacing with a member of staff. His practical advice and a positive, empathetic attitude have been notable features of his professional approach. The ratings reflect the Covid factor.

Reply from Sara Reading, General Manager at Llys Cyncoed

We believe our carers at Sunrise of Cardiff go the extra mile and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from Malcolm B (Son of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having spent the last fifteen months of her life in this care home, my mother was as content and relaxed as she could have been in many years. The care home surpassed my expectations in all aspects of care. The physical environment and the attention of the carers made visiting my mother a pleasure even
during Covid. The care team and staff were phenomenal and totally devoted to protecting and caring for each and every resident

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Cardiff, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from El D (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Sunrise. The quality of care given by staff is exceptional. Staff are thoughtful and take time to consider the care needs of my parents. This hasn't been straightforward during Covid, but I have felt supported by them to ensure that my parents have had the care and support they
need. This ranges from a cup of tea at the right moment, to a joke about something, to the big decisions around isolation due to Covid.
I've felt confident that the teams act in my parents best interest.

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Cardiff, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise, we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Rachel M (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Sunrise of Cardiff enough for what they have done for my mum during the time she has been a resident in the reminiscence unit there. Since the first day, she moved in back in May 2016, staff have always gone the extra mile to ensure she is happy and enjoying life. During what was a very
difficult time for us as a family, Sunrise reassured me that Mum was in good hands, and I could see this was the case every time I went to visit. The manager and his team are first class, and no problem is too big or too small. The way the home has handled the COVID-19 pandemic as been nothing but excellent - I have been able to video call my mum regularly, and also book visits when it has been permitted under safe circumstances. Email communication is always on a weekly basis to families also. Thank you so much from the bottom of our hearts for being so caring and kind towards Mum. You have given her such a wonderful quality of life. Truly the best of the best!

Reply from Sara Reading, General Manager at Llys Cyncoed

We are so glad to hear your positive experience of Sunrise of Cardiff and thankful for your kind comments. As a team, we work together to provide the best experiences for both our residents and family members.


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Review from Wendy A (Daughter of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent and caring home which has dealt with the past few months during lockdown/covid19 in a hugely professional and caring manner, putting the health and safety of the residents first at all times. Great staff who go out of the way to help residents and their families.

Reply from Sara Reading, General Manager at Llys Cyncoed

Here at Sunrise of Cardiff, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Stephen M (Son of Resident) published on 11 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and dad moved to Sunrise in Aug 2019 after years of independence and gradual decline at home. We chose Sunrise for its lovely atmosphere and because my parents could carry on sharing a room. It felt like they were moving to a rather nice hotel, though they were apprehensive of course. The welcome
from the team was fantastic, and though both had difficult moments, and longed for their home, the team did everything they could to make Sunrise familiar and friendly.
Sadly, my father passed away in Nov 2019. He was only ill for a short time, but during that difficult period, everyone at Sunrise was so kind and supported us throughout. When my brothers and I were unable to get to hospital to see Dad, Sunrise organised a carer to take mum and sit with her and dad. At the end, they made sure mum was comforted and made to feel secure.
Mum's dementia means she is now in the Reminiscence area and is cared for there with great kindness. Sunrise is a lovely place with lovely people who care.

Reply from Sara Reading, General Manager at Llys Cyncoed

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Cardiff – particularly at such a difficult time. The team here are so grateful that your father had such a positive experience of the home and this has continued for your mother and extended to family members and friends.


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Review from Elaine R (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been an assisted living resident of Sunrise Care Home Cardiff since October 2019 and has settled in really well. She has a lovely room with an en-suite. The home is beautifully decorated with lovely landscaped gardens. The staff are very caring and make every effort to promote a homelike
environment. The management team are very professional. I have been really impressed with how the home has contained and managed the recent Covid-19 outbreak and kept our loved ones safe. I feel totally confident that my mum is receiving the best care.

Reply from Sara Reading, General Manager at Llys Cyncoed

Here at Sunrise of Cardiff, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from David C (Son of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been a resident in Sunrise since August 2017 and I cannot speak highly enough of the care she has received. My Mum is not the easiest person to manage but the patience and care shown to her has been exemplary. I live in London and therefore it is hard to stay in frequent contact although
my sister is closer, and the communication and quick response on email to any queries has been impressive and reassuring. The past three months have been especially tough and my Mum, to my knowledge, has had at least two Covid tests, both of which were negative. The team at Sunrise Cardiff have been amazing throughout this Covid-19 period and they deserve high praise for their work.

Reply from Sara Reading, General Manager at Llys Cyncoed

Thank you for your kind words. We believe we have a fantastic team here at Sunrise of Cardiff, and your recognition of this is appreciated by every member of our team. By having a whole-home approach here at Sunrise we believe this creates a relaxed and friendly environment for our residents to call home.


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Review from Philip C (Stepson of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother was a resident at Sunrise of Cardiff for over 3 years before her death in December 2019. Throughout her stay there the care she received was always outstanding, particularly in the last 6-9 months of her life when her health issues involved frequent visits to hospital A&E and long periods
being bed-bound. Nothing was ever too much trouble for the team who always put her wishes first. From day one she was always full of praise for the staff, the food and the whole environment. I would have no hesitation in recommending Sunrise for anyone looking for a supported living home.

Reply from Sara Reading, General Manager at Llys Cyncoed

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Cardiff – particularly at such a difficult time. The team here are so grateful that your stepmother had such a positive experience of the home, and this extended to family members and friends.


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Review from Geoff C (Son of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ethos in the home is very good. Staff really appear to enjoy working there and this positive ethos communicates to the residents. The activities for residents are numerous and well-conceived. The building is very well designed and gives the feeling of being in a luxury hotel. It is spacious and
the bistro is particularly effective. The garden is lovely and is used daily - a feature my mother really appreciates. Communication over the lockdown period has been very good.

Reply from Sara Reading, General Manager at Llys Cyncoed

Sunrise of Cardiff appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.


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Review from Margaret A (Niece of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that we were able to have my auntie living here in Sunrise. I am happy she is being looked after well in these difficult times. I visit at least once a week and it is a lovely place to be. There are plenty of things going on for those who want to take part. I sometimes take my grandchildren,
to the delight of my auntie and the other residents. They are made welcome too with toys and space in the family room. The staff are friendly and caring and the place is bright and clean.
Thank you all very much for looking after my auntie.

Reply from Sara Reading, General Manager at Llys Cyncoed

Sunrise of Cardiff appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your auntie has settled in well.


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Review from Jane J (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother who has just become 100 and has been in the home for over 9 years is excellent. The staff are friendly, efficient and very caring. Management are also approachable and communicate well with me when there is anything specific to discuss. I have not been able to visit since Lockdown
began but I am kept in the loop at all times about policy changes due to the pandemic as well as how my mother is. This applies to day to day staff, senior management in the home and the company at head office.
The food served to residents is of a high standard.
Activities are organised on a daily basis.
The home is comfortable and clean.
Families are encouraged to visit at any time and are always welcomed.

Reply from Sara Reading, General Manager at Llys Cyncoed

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Cardiff, we cater to each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.


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Review from Andrew W (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I have been consistently impressed by the high level of care that my father, who suffers from severe dementia, has received from Sunrise of Cardiff's Reminiscence staff (the manager and the team). In the face of the current COVID-19 emergency, working conditions for the staff have been
even more difficult than usual, having to wear PPE, etc. Information and updates in emails from Sunrise during the emergency have been good, and the Reminiscence staff have been excellent, sending us videos and facilitating online communication, whenever we ask, between my father, brother and I.

Reply from Sara Reading, General Manager at Llys Cyncoed

We believe our carers at Sunrise of Cardiff go the extra mile, and for you to recognise this is invaluable to our team. We endeavour to provide the very best care for our residents, thank you for your kind words.


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Review from A W (Daughter of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for five years at Sunrise. The staff are caring and take wonderful care of the residents. During this particularly difficult time, the staff have been wonderful, keeping in touch via video calls and regular phone calls. I know Mum is being looked after with care and compassion
and that helps ease the worry at this very unusual time. The home has made significant improvements in the last 12 months under the new general manager and the new refurbishment will make a huge difference to the lives of both the residents and staff.

Reply from Sara Reading, General Manager at Llys Cyncoed

Here at Sunrise of Cardiff, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Martyn J (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sunrise, Cardiff, since before Christmas 2019 and has settled in really well. The home is spacious with nice rooms and gardens. It is reassuring to know that she is being looked after so well and we are always updated with any issues or concerns. We feel that the staff and carers
genuinely care for my mother and the other people there.

Reply from Sara Reading, General Manager at Llys Cyncoed

Here at Sunrise of Cardiff, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.


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Review from Jeremy G (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff seem very caring and good with the residents. Standards of cleanliness and hygiene are good. The home has a lovely feel, especially now the reception area has been refurbished. Communication with relatives is good.

Reply from Sara Reading, General Manager at Llys Cyncoed

Here at Sunrise of Cardiff, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.


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Review from Martyn (Son of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Managers and staff were extremely helpful during the admittance process and during this incredibly difficult time. The staff have been wonderful to my mother and have communicated with me exceptionally well.

Reply from Sara Reading, General Manager at Llys Cyncoed

Here at Sunrise of Cardiff, we believe communication with family members and friends is very important. This enables us to provide understanding and confidence to relatives of our high-quality care whilst also giving us the opportunity to improve our service. Thank you for taking the time to share your kind words.


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Review from Jan S (Daughter of Resident) published on 14 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a stay at Xmas and loved her time in Sunrise. Struggling with early stages of Dementia not only have Sunrise helped my mum but also me as we adjust to memory loss and changes in mums independence. Mum had to go to Sunrise just prior to Lockdown and I can honestly say the help and support
mum is receiving I have noticed a big change in her. Mum is communicating well and is happy so much so she has decided to stay which is the right decision for her I am absolutely sure of it.
The activities and the team that Sunrise have are amazing and the connection with me, my mum and the team there is really an important factor as it feels like a family.
Mum is eating well she just needs to say she wants to eat less as she thinks she has to eat everything. She gets to go out in the garden and she is enjoying the new Bistro and has made friends that have become very important to her in a very short time.
I hope that Sunrise are recognised for their care and their commitment.

Reply from Sara Reading, General Manager at Llys Cyncoed

Sunrise of Cardiff appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.


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Review from Maureen (Partner of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff generally are good. The decoration is generally poor and depressing. Seating is appalling in communal areas. There is little or no encouragement for residents to take exercise e.g. in the garden where possible. Other activities can be good, but not often.
Why does Sunrise have a food hygiene
rating of only 3?

Reply from Sara Reading, General Manager at Llys Cyncoed

We are disappointed to receive this feedback. As our residents, their families and friends already know, Sunrise of Cardiff is being refurbished and this will provide new furniture, seating and décor throughout the home. Every resident has a personal care plan tailored to their individual needs and preferences. We encourage our residents to participate in the many activities and trips we offer. However, we respect individual choice if a resident does not wish to take part.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Llys Cyncoed is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Llys Cyncoed is calculated as follows: ( (245 Excellents x 5) + (25 Goods x 4) ) ÷ 270 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Llys Cyncoed is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (93)

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Meet the Team (1)

Carley

Carley Hunt

Job Title: General Manager

I started my career in care in 2011 and have worked my way up to General Manager.


Overseeing the smooth running of Llys Cyncoed keeps me busy, and you definitely need to multitask and be flexible.


One of my favourite parts of the day is the time I spend with residents. I always make sure to join in the daily anagrams challenge. As well as testing my word puzzle skills, interacting with residents helps me better understand the support they need.


I have a level five diploma in leadership for health and social care services, and learning and development are hugely important to me. In particular, I am keen to nurture colleagues who want to progress in their careers. Supporting achievements means we’re always striving to do our best for each other and residents.


As a mum of two, I am equally busy outside of work. I enjoy fun activities with my children and when I can, take walks along the beach and in forests.