Willowbrook House

St Arvans Crescent, St Mellons, Cardiff CF3 0FD
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7 Reviews
  • Willowbrook House, Cardiff
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Care Provided by Willowbrook House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 110 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Amos Nursing Homes Ltd
  • Person in charge
  • Alexandra Cornford (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (110)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • visiting hours flexible


  • Parking

  • car parking available


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Willowbrook House Reviews (7)

Over all time Willowbrook House has 7 reviews.

Overall Experience

  • 7
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Review from G C (Sister of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother was discharged to Willowbrook House after 6 months in hospital at the start of the pandemic - I was, therefore, unable to visit him for a considerable time. He has mental health issues and I was concerned how he would settle in. I spoke to the staff and my brother regularly and once I was
able to visit, under strict COVID guidelines, I was firstly impressed by the care and attention he received, he obviously loved it there. Secondly, I was really impressed with the home as a whole, there was no nasty smells normally associated with care homes and the place was spotless and well presented. All the staff are friendly and go out of their way to help. They have a wonderful well kept garden and a team of dedicated activities coordinators to keep them stimulated. I can't praise all the staff enough.

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Review from Jeanette P (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial enquiries to the moment mum entered the home following a hospital discharge, we have been welcomed by friendly, professional, knowledgeable and caring staff at all times. Although mum has advanced Alzheimer’s and is now wheelchair-bound, she has a much-improved quality of life. She
has settled so well, responds to her carers and nurses, with a smile and feels reassured by the genuine kind and exemplary care she receives both day and night. Dad also in his 80s, visits daily and although not a resident, is also cared for while there and always made welcome. The home is bright, modern, smells fresh. All the residents are showered regularly and kept clean and well-groomed. The day rooms and gardens are beautiful. Regular and varied activities are organised by an energetic dedicated duo to entertain residents and visitors. Management and nurses always on hand and vigilant.

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Review from Michael S (Son of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 18 months mum has been at home, there has been constant upgrading eg
designated coffee room with coffee machine for residents and family get-togethers, major repairing of the quadrangle to improve accessibility for residents going outside in the sun and bedroom refurbished.
All staff are friendly
and create a welcoming atmosphere for residents and visitors - they have done their best to create a homely environment. Mum's sisters often say that if they need to go into a home, let it be Willowbrook.

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Review from Barbara L (Daughter of Resident) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Willowbrook House for the last four and a half years. The care she receives is exemplary. The building is clean and fresh, the reception is welcoming. The carers are always friendly to me and caring and compassionate towards my mother. I feel as though we are amongst
friends when we visit, and that Mum is a personal friend of the carers and nurses, as well as a person in need of dementia care.

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Review from Vivienne M (Wife of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband receives at Willowbrook. The staff are caring, attentive, kind and professional and my husband's needs are always met. The management are approachable, available and always willing to talk with me to address any concern I may have about my husband. The carers
are outstanding and treat all residents with respect and huge understanding.

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Review from Gladys B (Partner of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely wonderful, patients are well looked after, bathed, shaved, clean clothes on every day well fed.
Rooms spotless no smells staff are very friendly and helpful. Nothing is too much trouble for them. You are made very welcome each time you visit this gives me peace of mind.

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Review from Beverley L (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care my mum receives here. The staff are so kind to her, they laugh with her, she is always clean and tidy and very well cared for. The staff genuinely care about the residents.

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Overview of Review Score

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Willowbrook House

What types of Care is Willowbrook House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willowbrook House provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Willowbrook House have?

There are 110 Single Rooms.

What are the Facilities & Services at Willowbrook House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Willowbrook House to the centre of Cardiff?

4.6 mile(s) as the crow flies, distance by road may be significantly further.