Woodcroft Care Home

Abergele Road, Trowbridge, Cardiff CF3 1RS
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8.8 37 Reviews
  • Woodcroft Care Home, Cardiff
Woodcroft is a 60-bed residential care home, which has specialist care and dementia care services in Cardiff. The accommodation provides a group of suites that provides the opportunity to care for people in a more personalised way.

There are plenty of facilities and amenities at the home, with a sensory room, baths with hoists and reminiscence rooms. There are also fantastic views of the Bristol channel.

Tasty and nutritional menus are created daily by the home's chef, and anyone with specialist dietary requirements is catered for.

Individuals are treated with dignity and respect at all times by the compassionate and caring colleagues / team members.

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Care Provided by Woodcroft Care Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Woodrow (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1992

Funding & Fees Guide for Woodcroft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking but parking also available on roadside.


Woodcroft Care Home Reviews (37)

Total of 37, showing 1-20
8.8

Woodcroft Care Home has a Review Score of 8.8 (8.771) out of 10, based on 6 reviews in the last 2 years. Over all time Woodcroft Care Home has 37 reviews.

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Review from C H (Daughter of Resident) published on 4 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at this home nearly 5-6 years. She has settled in very well. When she arrived she was nonverbal. But now she is very settled and speaks well. Staff are fantastic, always happy to assist. It's a very welcoming home. No smells, very clean. I'm very pleased with the home Mum is in. Thank
you staff.

Reply from Carolann Jones, Customer Engagement Lead at Woodcroft Care Home

Thank you for your review. We are pleased that your mum has settled in lovely at Woodcroft and we will pass your comments onto the colleague team. Thank you.


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Review from G G (Daughter-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like the thank everyone for the excellent care given to my mother-in-law which is down to the staff. She enjoys the food, the entertainment and the respect they show her. She says it's home from home. Well done Woodcroft.

Reply from Carolann Jones, Customer Engagement Lead at Woodcroft Care Home

Thank you for you review. Your comments will be passed onto the colleague team at Woodcroft.


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Review from David W (Son-in-law of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My putative mother-in-law has just finished four weeks of respite care at Woodcroft and the experience for her, and us as visitors, has been fantastic. The home is modern, spacious, clean, and airy, and the staff have all been very friendly and welcoming. My mother-in-law has been very comfortable and
content there, and spent some time saying fond goodbyes to other residents and staff.
We and, I'm sure she, would be perfectly happy if Woodcroft were to become her permanent home in the future.
Thanks again to all staff and management who have made her stay so comfortable.

Reply from Mandy Worgan, Deputy Manager at Woodcroft Care Home

Thank you so much for your lovely review, and we are so pleased that Mum enjoyed her stay with us. I will pass on your kind words to the team, take care


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Review from H D (Daughter of Resident) published on 29 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed respite care urgently so we had no say in where she was placed. I was very anxious and concerned about where she was going to be. However, the minute we walked through the door I felt so much happier - every member of staff we have met has been warm, welcoming and so helpful. The home
is light, airy and comfortable with a real family feel to it. We met the absolutely fantastic manager - she is so approachable, has great energy and commitment and is also extremely professional with a clear vision and values. Her leadership is demonstrated in the whole ethos of the home and I have no doubt she will improve things even more over time. My mother is very happy there and thoroughly enjoys the varied activities. She also loves the food which is great quality. I have no hesitation in recommending Woodcroft as a genuinely caring, safe, friendly home from home for respite or permanent care. Well done everyone and thank you so much.

Reply from Mandy Worgan, Home Manager at Woodcroft Care Home

I'm so pleased Mum has enjoyed her stay at Woodcroft. Thank you so much for your lovely kind words, It will give me great pleasure to pass them on to all the team.


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Review from John R (Husband of Resident) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Woodcroft in May 2022 for respite and has been a resident since.
Woodcroft is not the Ritz, but it's clean and homely, the staff are amazing nothing is too much trouble, my wife as far as I am concerned is well looked after, and neither my family nor I have any issues. I can honestly
say this with a hand on my heart, the staff and management team are so friendly and welcoming, if I do have any issues at any time they are soon remedied.
If I had to go into a care home at any time in the future I would have no problem with coming here, in actual fact I was looked after here, after I had an operation in December 2023. I can't name any one member of staff or agency staff as they are all equally excellent. The food is always hot and tasty.

Reply from Mandy Worgan, Deputy Manager at Woodcroft Care Home

Thank you so much for your kind words, I will pass them on to all the team.


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Review from J J (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The cleanliness of my father's room and the home has improved since earlier in the year. Laundry services need improvement with regard to a lot of clothes having been lost.

Reply from Carolann Jones, Management Information Officer at Woodcroft Care Home

Thank you for your review. We will pass on your comments to the management team at Woodcroft.


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Review from Paula M (Friend of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Took an elderly veteran friend to visit his wife. The gentleman had not been able to see his wife due to cancer treatment. What should have been a lovely visit turned out to be an upsetting one, due to the unprofessional manner of the manager on the top floor.
Total lack of respect to myself, a visitor
to the home.
Asked why we had visited and not asked permission! My gentlemen called the day before and asked if it was ok, the lady even said how lovely/nice. I was not believed on asking the same question 3 times.
Told me there was Covid on the floor! The receptionist would have said don't visit!
Proceeded to tell me that my gentleman could get it from his wife!
Accused me of videoing the visit when I was watching a video to give the couple privacy to talk! If this person can speak to a visitor in this way, I wouldn't want my family member in the home.
Floor Manager needs retraining in my opinion to treat people in a more respectful way.

Reply from Elaine Mathers, Manager at Woodcroft Care Home

Thank you for your feedback. We are aware of the visit you have referred to and have looked into this.
For your reassurance there are protocols around visitation for a number of residents when people are visiting to ensure they are safe, and the visit is a positive one for all parties which from your review were not fully explained and this is an area we have reviewed.
We also ask that visitors respect that they are in another person's home and when using a phone notify the senior on duty to ensure we protect all person's privacy at all times, we do encourage the use of technology for video calls/phone calls etc but would provide a private area for this to happen again to ensure this is a positive experience for all parties and others living in Woodcroft were able to continue to enjoy their space.
We are sorry you felt your visit was not a positive one as we have many daily positive visits and interactions with family and friends of many of the residents at Woodcroft care home.


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Review from A M (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Woodcroft Care Home in July and her care has been fantastic. A few hiccups in the first few weeks but the staff and management went above and beyond to ensure they were sorted. My mother felt at home and settled in. We are now six months in and it feels like she has been there forever.
We are on first name terms with staff, my mother shares banter and laughter with the staff on a daily basis, nothing is too much trouble for them, it's like a five star hotel and my mother is well at home here.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you so much for this lovely review. I will share with the team.


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Review from L L (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an extremely stressful and upsetting year with our dad, it was the best and safest option for him to go into a care home.
We chose Woodcroft as we were highly recommended by a few family friends who had a positive experience here.
Since my dad moved in, couldn't be happier - although it's
an anxious time and Dad has taken a while to settle the staff have been absolutely amazing.
So professional but always so helpful, kind and personable - nothing is ever too much trouble. From my very first point of contact, I have nothing but thanks and praise for the whole team. We can now rest at night knowing our dad is safe and really well looked after.
Dad is not yet ready to be involved with all the activities but I know in time he will be.
So grateful to everyone at Woodcroft, thanks so much.

Reply from Carolann Jones, Management Information Officer. at Woodcroft Care Home

Thank you for your lovely review. We will pass on your comments to the colleague team at Woodcroft. We are pleased that your Dad has settled in well.


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Review from S A (Granddaughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a first experience of dealing with having a family member in a care home, it is tough. Then add Covid! Communication has been a challenge with the home. Not a negative, a challenge. For example, knowing what we as a family need to provide (clothes, toiletries etc) and knowing about social media groups.
Personal challenge has been the constant change in Covid rules and signing in and out of visits. Also knowing staff can take videos and photos of family and post them online... not sure that sits right with me.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you for your comment. I will inform the team here at Woodcroft. Please be assured that photos and videos are only uploaded onto our closed Facebook page for Woodcroft relatives only and not viewed by the general public. Unless permission has been agreed prior to upload.


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Review from D B (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After watching my mother for the past year in the care home, I have enjoyed watching her taking part in all the events organised by the carers team. Seeing Mum laugh, smile and take part in events is fantastic. Mum used to say that she was lovely, but not anymore. She enjoys the singing, especially
the choir. Value for money - the safety of my mother heads much, much more value for money - question needs to be reworded!

Reply from Carolann Jones, Information Management Officer at Woodcroft Care Home

Thank you for your lovely review. Your comments will be passed on to the colleague team. We are so pleased that your mother has settled in well at Woodcroft.


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Review from Andrew S (Son of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became obvious that my mother needed constant care, we were very happy to be offered a place at Woodcroft. She has settled in well and seems quite content. Although she doesn’t always remember, she takes part in the many activities on offer. Whenever we go to visit her the staff always have
time for a chat and keep us informed of any concerns they may have about mum.
We can’t thank everyone at Woodcroft enough for their care and dedication.

Reply from Carolann Jones, Executive PA at Woodcroft Care Home

Thank you for your lovely review. The lovely comments will be passed on to our colleague team. We are pleased that your mother has settled in at Woodcroft.


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Review from Carolin H (Friend of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always friendly and cooperative, happy to engage with the service user but have to be reminded of certain aids used (hearing aids not always given). Very small criticism. The care home is very clean and the food is excellent. I have very little, if any, interaction with management above seniors
on the 'shop floor' - who are amazing.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you for this lovely review. I will inform the team of your lovely comments. Regard.


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Review from S H (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at Woodcroft and loves most of the staff. She is well looked after, enjoys the food and loves the social activities. My only complaint is the cost, how can a non-profit organisation increase the weekly contribution by 8.5% when the inflation rate is less than 2%.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you for this lovely comment. We are really pleased that Mum is happy living at Woodcroft.


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Review from G O (Son of Resident) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents seem very happy in the home. The difference between this home and the previous home Father was in is like night and day. While the previous one was almost twice as expensive - he mostly isolated with very little contact with staff whereas in this home he talks to people and doesn't seem
to want to leave.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you so much for this lovely comment. We will share with the team.


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Review from W F (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care given to my mum. The staff are always supportive and caring. The only complaint I have is mixed communication during visits, not all staff know what's going on. Firstly we are told visits are allowed to everyone, then when we arrive only designated visitors allowed.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you for the review. As Woodcroft had previously been 'in incident' it has been difficult for everyone to keep up to date with the changes in guidelines. We have informed staff of the update changes regarding visiting as we are no longer 'in incident'.


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Review from Rachel A (Daughter of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single contact I have with every member of staff is positive. They are warm and friendly - even if just passing in the corridor. The home is clean and tidy. I am impressed with the activities and events that take place quite often, engaging residents. It is really hard to visit a parent who no
longer knows me but the home eases that pain by being so caring.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you for the lovely review which we will share with the team.


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Review from Angela B (Friend of Resident) published on 14 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Woodcroft to be friendly, helpful and professional in their dealings with the public and the service users. They actively encourage service users to socialise and maintain communication skills - so important when life has changed so much already for them. My friend is extremely
happy to be at Woodcroft and, for me, that says it all. I would recommend it to anyone.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you so much for this lovely review. I will share it with the team.


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Review from C G (Son of Resident) published on 4 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have proved to be excellent. The dedication and care that my mum receives allows us as a family to look forward to our visits as Mum always looks well and happy. Having the confidence that Mum is being well cared for helps the family get through this difficult journey.

Reply from Elaine Mather, Registered Manager at Woodcroft Care Home

Thank you so much for this lovely review and I will share this with the team. We are glad that mum has settled in well too.


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Review from J N (Daughter of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother spent 2 weeks in January/February as I needed respite, she has Charles Bonnet syndrome and the start of dementia, although her memory is excellent. The home was adequate but lacked atmosphere and homeliness. She felt that residents didn't sit to eat all together. However, she felt very lonely
as there was nobody she could have a conversation with. The staff did spend what time they could but none of the residents would have a proper conversation with her, it was the loneliness that upset her.

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Current Review Score: 8.8 (8.771)

Overview of Review Score

The Review Score of 8.8 (8.771) out of 10 for Woodcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Woodcroft Care Home is calculated as follows: ( (55 Excellents x 5) + (7 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 70 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Woodcroft Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (3)

Mandy

Mandy Worgan

Job Title: Home Manager

Joined: 2022

Mandy is a qualified pediatric Nurse and vaccinator with 28 years experience working in Nursing adults and children. Other positions that Mandy has held throughout her career have been a proprietor of a supported living business for 15 years, a Registered Manager and a Responsible Individual.


Mandy brings to Brocastle Manor Care Home a range of experience and skills including Management, accountancy, clinical leadership, experience of working with people with learning disabilities and experience working with people living with Mental health, Dementia and challenging behaviour.


Caroline

Caroline Adams

Job Title: Senior Care Assistant

Joined: 2018

Hi, I’m Caroline (Caz!), I’m a Senior Carer. I was born and lived on the Isle of Wight until 2016 when I moved to Wales.


I have worked for Hafod for 3 and a half years but have done a variety of care jobs for the past 18 years, including special educational needs, challenging behaviour and dementia care.
I have quite a few qualifications with the highest being 2 QCF Level 3’s in children and young people and health and social care. I also have a degree in Psychology.
I am passionate about making a difference to the residents I care for, their families and my colleagues.


Shelley

Shelley Parker

Job Title: Deputy Manager

Joined: 2021

I have worked in care for most of the last two decades and have worked in different care settings and domiciliary care. I worked in another Hafod home (TYP) a few years ago and really enjoyed it but left after I completed my level 5 QCF to pursue a career in domiciliary care management. I then returned to Hafod two years ago when I was accepted for a position as Senior Carer at Gwynfa. Since then, I haven’t looked back. Originally, I had planned to stay at Gwynfa until I completed my degree this summer, however, was successful in securing an interim position as Deputy Manager in May.


I love my work and I really enjoy embracing the challenges that the position brings. Gwynfa is a small home, and it feels more like a family home than a place of work. Our residents have been fantastic, especially during COVID-19 and I really enjoy working with them to help them improve their quality of life. The team members work well together, and I admire the way that they help each other out, both in a professional and personal capacity. I have always felt supported by the manager both at TYP and Gwynfa and this has helped me grow professionally within Hafod.


Frequently Asked Questions about Woodcroft Care Home

What types of Care is Woodcroft Care Home registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Woodcroft Care Home provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Woodcroft Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Woodcroft Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Woodcroft Care Home to the centre of Cardiff?

4.0 mile(s) as the crow flies, distance by road may be significantly further.