Woodcroft Care Home

Abergele Road, Trowbridge, Cardiff CF3 1RS
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8.8 37 Reviews
  • Woodcroft Care Home, Cardiff
Woodcroft is a 60-bed residential care home, which has specialist care and dementia care services in Cardiff. The accommodation provides a group of suites that provides the opportunity to care for people in a more personalised way.

There are plenty of facilities and amenities at the home, with a sensory room, baths with hoists and reminiscence rooms. There are also fantastic views of the Bristol channel.

Tasty and nutritional menus are created daily by the home's chef, and anyone with specialist dietary requirements is catered for.

Individuals are treated with dignity and respect at all times by the compassionate and caring colleagues / team members.

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Care Provided by Woodcroft Care Home

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Lynne Woodrow (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1992

Funding & Fees Guide for Woodcroft Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Free onsite parking but parking also available on roadside.


Woodcroft Care Home Reviews (37)

Total of 37, showing 21-37
8.8

Woodcroft Care Home has a Review Score of 8.8 (8.771) out of 10, based on 6 reviews in the last 2 years. Over all time Woodcroft Care Home has 37 reviews.

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Review from B T (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Activities especially the use of the minibus for days out have given my mum her life back and fun! Her quality of life has improved since moving to Woodcroft. I hope the days out will continue it's good for residents and the general public to see people with dementia enjoying everyday outings like picnics.

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Review from M E (Daughter of Resident) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was recently decided by medical and social services that Mum, aged 95, needed more care and attention than could be given in her own home. I found Woodcroft and was delighted they could accommodate Mum. Everyone went out of their way to welcome her and make her comfortable. They laughed with her
and gave her excellent care. I would thoroughly recommend Woodcroft to anyone who is looking for a friendly, well run, clean care home.

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Review from Norma B (Friend of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been visiting a resident for two and a half years and have always found the staff to be helpful, sometimes hard to find as busy elsewhere. Maintenance is very good.
Lunches are a good value for money and the only downside I have found is some trouble with the personal alarms not working. Reception
and office staff extremely helpful and approachable.

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Review from Michael H (Nephew of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the occasions that I visit my relative, I have found the staff helpful, conditions good and security very good. My relative appears to be content with the overall way the home is run. My relative informs me that food and accommodation are very good and is happy. The activities are regular and varied
in keeping with personal preferences in observation without exception.
The staff and management are extremely professional.

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Review from J N (Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful and efficient. Accommodation is excellent and the services are very good.

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Review from Tracy M (Daughter of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just become a permanent resident at Woodcroft after my dad who’s 87 was no longer able to look after her at home despite fantastic support from care workers. To say this has been a traumatic time is an understatement. What has been a shining light in all this, has been the welcome and care
she has received from this care home. From the moment you walk in you are met by a bright, friendly atmosphere and the staff have a special relationship with the residents. We can’t thank them enough for the support and kindness they have showed us and our precious mum. Thank you.

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Review from Ruth D (Daughter of Resident) published on 30 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to provide a review on the excellent care my mother is currently receiving as a resident in Woodcroft Care Home. Unfortunately, our Mum developed Alzheimer’s disease approximately six years ago and has rapidly deteriorated over the last year resulting in her moving
to Woodcroft. Staff have helped her settle in, focusing on her individual needs both as a patient and as a person. During the short period of time Mum has spent in the home we have already noted the efforts made by staff to ensure her wellbeing. Staff are engaging and inclusive and ensure that Mum is well looked after. Woodcroft is bright, welcoming with homely touches and an atmosphere that is relaxed and friendly. There are many activities arranged for the residents including art, dance, intergenerational projects that provide stimulation and this along with the skills and compassionate approach from all staff, contribute to the excellent care.

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Review from K W (Daughter of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad was apprehensive going into respite but as soon as he walked through the door at Woodcroft, he was made to feel very supported and welcome.
My dad enjoyed the experience, activities helped him with his dementia and he spoke very highly of the care received during his stay.

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Review from Beverley W (Daughter of Resident) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad arrived in the home from hospital.
As a family, this decision was quite stressful, you always wonder if dad will be happy and hope that he settles. It took a few days to settle, on one of my visits, I left feeling extremely happy as my conversation with my dad was so positive. On my arrival,
he said he loves it in the home. The staff are lovely and nothing is too much trouble for them.

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Review from D B (Sister of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were caring and excellent with the residents. The food was of a high standard. The entertainment, keep fit, etc was good and gave them some stimulation.

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Review from Margaret M (Wife of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I speak for myself and family. We are very pleased with the care my husband has been having. His condition has improved due to the care of the staff. I have had lunch with him several times and been very happy. I would certainly recommend Woodcroft to anyone. I can't fault it.

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Review from Sian G (Daughter of Resident) published on 11 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Woodcroft Home from Feb 2018 following a series of falls at home. From the very start, she was made to feel welcome and safe which was so reassuring for the family. Since then Mum has received the most fantastic care and had a new lease of life. There are so many activities which she
loved and all the staff treated her with compassion, fun and dignity. They "got" Mum and she was so happy there. Sadly she passed away on her 89th birthday but we all cannot praise all the staff enough.

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Review from Sue P (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent two years at Woodcroft. Despite his dementia, the staff were always careful to respect his dignity and needs at all times. At the end of his life, everyone went over and above my expectations. He passed away peacefully there, with staff who cared about him and who could not have been
kinder and more helpful to all his family after his death. A big thank you to all the staff from carers to housekeepers, who looked after my Dad when we couldn't any longer.

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Review from Liane L (Daughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy my mum is a resident in Woodcroft. She is very happy here and she is well cared for in a homely environment. The staff are fantastic and cater to all her needs. There is plenty of activities going on which she partakes in. It really is lovely here.

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Review from R M (Nephew of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have always found the staff to be friendly and warm towards all the residents at Woodcroft.
My uncle and aunt were very well looked after and the standard of care was always very high. We are both extremely grateful for the care that was taken of them both.

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Review from Jane F (Daughter of Resident) published on 14 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was put in a crisis bed at Woodcroft so we did not source the care home or know anything about it. We were all made welcome from the first visit and find the home and carers of a really high standard. When we were told Mum would have to move we fought tooth and nail to keep her at Woodcroft as she
had settled, was really comfortable and getting the stimulation she needs.


After looking at other care homes in Cardiff we realised how lucky mum was to be placed here originally.


The home is spacious, very clean, good food and the carers seem to care which means we can relax and know she is safe and being well looked after.


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Review from Patricia C (Daughter of Resident) published on 23 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well presented care home. Carers are all outstanding with all residents. Been visiting almost every day for more than five weeks. Exceeded all expectations. A lovely purpose built care home. I can confidently recommend this home. Huge thank you to all the staff.

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Current Review Score: 8.8 (8.771)

Overview of Review Score

The Review Score of 8.8 (8.771) out of 10 for Woodcroft Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Woodcroft Care Home is calculated as follows: ( (55 Excellents x 5) + (7 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 70 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.1 Points relating to the number of positive Reviews for Woodcroft Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 6 Positive Reviews ÷ 12 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (3)

Mandy

Mandy Worgan

Job Title: Home Manager

Joined: 2022

Mandy is a qualified pediatric Nurse and vaccinator with 28 years experience working in Nursing adults and children. Other positions that Mandy has held throughout her career have been a proprietor of a supported living business for 15 years, a Registered Manager and a Responsible Individual.


Mandy brings to Brocastle Manor Care Home a range of experience and skills including Management, accountancy, clinical leadership, experience of working with people with learning disabilities and experience working with people living with Mental health, Dementia and challenging behaviour.


Caroline

Caroline Adams

Job Title: Senior Care Assistant

Joined: 2018

Hi, I’m Caroline (Caz!), I’m a Senior Carer. I was born and lived on the Isle of Wight until 2016 when I moved to Wales.


I have worked for Hafod for 3 and a half years but have done a variety of care jobs for the past 18 years, including special educational needs, challenging behaviour and dementia care.
I have quite a few qualifications with the highest being 2 QCF Level 3’s in children and young people and health and social care. I also have a degree in Psychology.
I am passionate about making a difference to the residents I care for, their families and my colleagues.


Shelley

Shelley Parker

Job Title: Deputy Manager

Joined: 2021

I have worked in care for most of the last two decades and have worked in different care settings and domiciliary care. I worked in another Hafod home (TYP) a few years ago and really enjoyed it but left after I completed my level 5 QCF to pursue a career in domiciliary care management. I then returned to Hafod two years ago when I was accepted for a position as Senior Carer at Gwynfa. Since then, I haven’t looked back. Originally, I had planned to stay at Gwynfa until I completed my degree this summer, however, was successful in securing an interim position as Deputy Manager in May.


I love my work and I really enjoy embracing the challenges that the position brings. Gwynfa is a small home, and it feels more like a family home than a place of work. Our residents have been fantastic, especially during COVID-19 and I really enjoy working with them to help them improve their quality of life. The team members work well together, and I admire the way that they help each other out, both in a professional and personal capacity. I have always felt supported by the manager both at TYP and Gwynfa and this has helped me grow professionally within Hafod.