Morel Court

Raisdale Road, Penarth CF64 5BN
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9.9 76 Reviews
  • Morel Court, Penarth
Morel Court is a thirty-six capacity Penarth facility, employing qualified carers to deliver a friendly and professional service and maintaining a living environment that is pleasing and flexible towards personal choice.

Modern and en-suite bedrooms support the privacy of residents, though a varied activities programme is itself a part of the service, with carers keen to encourage personal interests and the practice of key life skills.

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Care Provided by Morel Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Suzanne Taplin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Morel Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,294
  • (these prices are only a guideline, please contact Morel Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Morel Court Reviews (76)

Total of 76, showing 21-40
9.9

Morel Court has a Review Score of 9.9 (9.902) out of 10, based on 22 reviews in the last 2 years. Over all time Morel Court has 76 reviews.

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  • 65
  • 10
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Review from J P (Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff who are always keen to help me. Lots of events and things going on. Newly decorated rooms.

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Review from Rona C (Daughter of Resident) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Morel Court organised a swimming session for my mum and also a trip to Barry Island for the day, both of which were truly wonderful. The staff are all so caring and thoughtful and they have made me realise that having new experiences and happy memories and bringing joy does not have to
end when you are 92 years old and living in a care home. Thank you so very much to you all.

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Review from M D (Son of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care in a friendly and compassionate setting. Very good staff and a really proactive approach to providing stimulating activities for residents.

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Review from C M (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be extremely satisfied with the level of care and love shown by all staff connected with Morel Court. My mothers age is 101 and is receiving an amaazing quality of life, recently deciding to re-join residents for meals and activities, having not done so for several years.

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Review from Jon B (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Morel Court for several months. They have a very high standard of care and the first thing you notice if you spend any time there is the family atmosphere. The staff are friendly and helpful, the management team are excellent, and it's great to see such a varied programme
of activities to stimulate and entertain the residents. The rooms are spotless. Very pleased we chose this home for my mother.

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Review from Catherine W (Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for 5 plus years.
There is always a member of staff available to help sort out any worries or problems I may have.

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Review from Diana P (Sister of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After over twelve years of care I can only say we are so glad we chose this home. Individual needs are met and a community spirit among the residents encouraged supplementing the lessening of previous social contacts. There were no offensive or hard words used. Residents had the option to express their
opinion on the menu or extra activities and their dignity respected. The underlying Christian influence was much appreciated.

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Review from Lauren E (Daughter-in-law of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care home! The staff and management team are so friendly, welcoming and just simply amazing. I could not recommend this home enough. The team here genuinely care about each and every resident. The best care home in Wales! Keep up the good work, you are all truly amazing!

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Review from M F (Son-in-law of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable environment, excellent staff, welcoming atmosphere, caring and responsive attitude to resents. Active programme.
Only been visiting for two months.

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Review from D R (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The standard of care appears to be good though at one stage we did have cause to complain about my mother's care. There was certainly an improvement after that.
The room set aside for meetings with residents is very untidy and unacceptable to have a cat's litter tray in the room.
The staff are friendly
and my mother appears content.

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Review from Stephen W (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been a godsend to our family. It was a struggle getting Mum to fully accept moving in, but since she has, she has come on leaps and bounds.
We can't thank the staff enough for their care of Mum.

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Review from Lynne P (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled very well at Morel Court, all care staff have been warm and welcoming. They are very much aware of Dad's needs which played a great part in his feeling settled. I appreciate open lines of communication from care staff updating me of any concerns re: Dad's health and well-being.

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Review from J F (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled in and has nothing but praise for the staff and facilities. I feel relieved that she now has 24-hour care.

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Review from Christine W (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, homely atmosphere.
Staff go above and beyond.
Dad has been very happy since he moved here 10 months ago.

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Review from Tony S (Son of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After 8 years of a very good overall experience looking after my mother-in-law, I had no hesitation in applying to Morel for my own mother. That was 2 years ago, and I am more than happy with the way my mother has been looked after.
All staff are caring and most helpful. I have to say I/we are very
lucky to have chosen Morel.

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Review from Wendy B (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful and caring family atmosphere where my loved one is cared for with great care and dignity.

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Review from R S (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly six years. She always says we couldn't have chosen a better home. The staff are caring. I am always kept informed if there is a problem with my mother and also informed of what action has been taken.

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Review from Jane R (Daughter of Resident) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently moved into Morel Court and thanks to the kindness of all the lovely care staff and managers, she has settled very well. She has dementia and was very reluctant to leave her home of 60 years so I was very anxious that she would settle. However, I have been greatly reassured by the efforts
of the staff to help her, with great communication and referrals to the care home liaison team and the GP. Mum has been joining in activities, playing the piano and enjoying the food. The home is very cosy and clean and Mum has a lovely room overlooking the garden. Every precaution has been taken to prevent COVID, with lateral flow tests before visits and PPE worn inside. We are able to book visits either in the pod inside or in the garden. I am looking forward to taking Mum out for nice walks along the cliff top when this is allowed. Thanks, everyone at Morel Court.

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Review from Helen B (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Dad came into Morel Court straight from a spell in the hospital not long after losing his wife of 61 years. As having very little vision, he was unable to return home and live alone. Morel Court was his first choice if he did ever have to go into a care home, having visited a few years before, so
we were very grateful that he was able to do this. The staff have been caring and helpful from day one, at a time of huge change in his life, supporting him with great kindness as he adjusted. Having visited him lots of times, I can vouch for the high standards of care, the good and clean facilities, excellent support staff, lovely grounds, good spiritual support from the chaplain, creative and imaginative activities, and excellent support throughout the coronavirus lockdown, keeping the residents safe and trying to keep spirits up in difficult circumstances.

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Review from Neil T (Son of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Morel Court’s record during the COVID-19 crisis has been exemplary. They locked down very early during March and as a consequence have been very successful in maintaining the biosecurity of the residents. The recent tests have confirmed that the residents have not been affected.
During lockdown, they
have kept up the morale of the residents as evidenced by the videos and photos they’ve put up on social media.
Now the restrictions are easing they are going out of their way to facilitate relatives in visiting in a safe, controlled way.
All staff and management are to be congratulated on their dedication during this time.

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Morel Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Morel Court is calculated as follows: ( (245 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 264 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Morel Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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