Morel Court

Raisdale Road, Penarth CF64 5BN
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9.9 76 Reviews
  • Morel Court, Penarth
Morel Court is a thirty-six capacity Penarth facility, employing qualified carers to deliver a friendly and professional service and maintaining a living environment that is pleasing and flexible towards personal choice.

Modern and en-suite bedrooms support the privacy of residents, though a varied activities programme is itself a part of the service, with carers keen to encourage personal interests and the practice of key life skills.

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Care Provided by Morel Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Suzanne Taplin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Morel Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,294
  • (these prices are only a guideline, please contact Morel Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Morel Court Reviews (76)

Total of 76, showing 41-60
9.9

Morel Court has a Review Score of 9.9 (9.902) out of 10, based on 22 reviews in the last 2 years. Over all time Morel Court has 76 reviews.

Overall Experience

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  • 10
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Date Published

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Review from Wendy C (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a Resident at Morel Court for just over a year and in all that time to date, June 2020, her care has been exceptional. All the Staff and Managers go above and beyond with their care, with every attention to detail. In these difficult times with no visits permitted, phone and Skype meetings
are arranged to maintain contact with my Mum. I miss visiting my Mum deeply, but the staff ease this with these phone and Skype meetings and with the weekly maintaining of the "Hair Salon", my Mum always looks fabulous. My Morel Court Family are amazing - thank you!

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Review from Mike C (Son of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have experience of several care homes, and Morel Court is by far the best I have encountered. My Mother has been a resident since August 2018, and I have nothing but praise for all the staff who ensure her needs are catered for. It is always evident that the staff work as a team from the Manager
down, with everyone contributing to the welfare of the residents. This contributes to a real family atmosphere. Activities are organised which help keeps residents occupied and stimulated. When possible, small groups are taken out for a change in scenery, and to do something different.
In summary, I feel lucky that my Mother was able to have a room in this lovely caring Residential Home, and I have no hesitation in recommending it to others.

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Review from Carol G (Daughter-in-law of Resident) published on 2 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's difficult to put into words how Morel Court has changed our lives, and the life of my mother in law, for the better. My husband can now sleep at night, knowing that his mother is safe and being cared for and that she isn't alone and vulnerable in her own home. Obviously it was a huge wrench for
her to leave her home but Morel Court is outstanding in not only caring for its residents but showing respect and allowing each person to retain their dignity and feel at home there. None of us knew how lockdown was going to affect Morel Court, but if anything, it's just got better! The residents look like they're having a great time and we've been able to stand in the car park and talk to my mother-in-law from a distance. There is NOTHING that is too much. The staff truly put their residents at the forefront and heart of everything they do. It's an amazing place, and we will always be grateful to them.

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Review from Elizabeth K (Granddaughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Morel Court is home to both my grandmothers. Pre lockdown, when we were allowed inside, the communal areas were always clean, the staff welcoming and obviously very attentive to the residents. They had a large range of outside volunteers, when permitted, to enhance the experience of the residents and
also arranged regular day trips for meals/cinema and other experiences that the residents have always wanted. The food is varied and there is a daily program of activities which has something for everyone. Morel Court benefits from a lovely garden too, which is landscaped with pleasant seating areas and is close to Penarth cliff tops, where again, under normal circumstances, we are able to go for walks. The staff on lockdown have consistently shown great care to the residents and also family members, sharing photos of the residents taking part in activities and enabling contact via telephone calls and video messaging while we are not able to visit.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your lovely comments. It is encouraging to know that we are still receiving reviews during the current lockdown. We are continuing to ensure that the wellbeing of all our residents and staff, is paramount and that we all work together to get through this with as little disruption as possible.


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Review from A S (Regular Volunteer) published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Morel Court is a very welcoming place for both residents and visitors. Since becoming a volutneer I have visited the home on many occasions and have always been made to feel at home. The residents appear happy and very well cared for. There are numerous activities arranged for them and special occasions
and events are always celebrated. I enjoyed a very tasty lunch with a welsh flavour to celebrate St David's Day.

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Review from Natalie D (Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user at Morel Court since September 2018. The staff and facilities here are second to none. We look forward to our weekly visits here.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review on Morel Court. It's lovely to read that you feel the staff and facilities here at Morel Court are second to none. Thank you for rating us Excellent in all areas and that you would recommend us. I will share this with all the staff who will appreciate your feedback.


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Review from Catrin T (Daughter of Resident) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Morel Court for twelve years. She was always very happy there. When her end came, she was nursed with exemplary care, warmth and tenderness. Her dignity was always preserved and her individuality respected. Members of staff were hugely supportive of our family during her final illness.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for taking the time to write a review on Morel Court. It's always lovely to read such positive comments. You have rated us excellent in all areas which speaks volumes. You stated that the staff were hugely supportive towards you as a family and you will all be missed. We will all miss your Mum, 12 years at Morel Court is a long time and she was very much part of Morel Court.


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Review from Audrey L (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent treatment from everyone. Have enjoyed all the meals and the activities are very good. Have settled in very well after being here only a few weeks. The home is very welcoming and the garden is lovely especially in the summer.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review on Morel Court; I’m glad that you have settled in and the treatment you receive is excellent. It's good to read that you enjoy the meals and activities and how you enjoy the garden. I will share your review with all the staff who always appreciate lovely and positive comments.


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Review from Nina A (Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What pleases me most is the very friendly atmosphere, very high standards are maintained here. It is always very clean and the meals are most enjoyable and healthy. I enjoy every day I spend here.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for taking the time to write a review on Morel Court; Excellent overall sums up what we are all about. Thank you for your positive feedback; I will share your review with all the staff which will be very much appreciated.


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Review from Christine W (Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been happy ar Morel Court. I like to be allowed to make my own decisions. There are many programmes "put on" to help boredom never begin.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review on Morel Court where you currently live. It's good to read that you are happy and you have a say in the decisions that you make. The overall standard being good is always positive and I will ensure that I share your comments with the staff team.


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Review from R T (Friend of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I arrive I am greeted by the person in the office who is very polite, warm and happy. Noticed that the place was clean and had a fresh smell and had a lovely feeling of home.
During the first 10 minutes in the room where my friend resided, she had three visits from the staff (2 further after those
10 minutes) and both she and I given tea and biscuits.
Therefore, this home has left a very good impression on me. One of the staff visit after the 10 minutes to make my friend aware of an event. Good to see the activities.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for taking the time to review Morel Court; I’m pleased to read that your impressions of Morel Court was a good one. Thank you for rating us excellent in all areas. I will share your review with all the staff where such lovely comments are greatly appreciated.


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Review from Marjorie C (Sister-in-law of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent reception, friendly, helpful, and positive. The home is warm and welcoming at all times. Splendid care if difficulties arise ie a fall. Interesting activities and outings for those that enjoy the stimulation. Great care at all times from all the staff.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review about Morel Court and your positive feedback about the staff and the excellent reception you receive. I will ensure that I will share your feedback to the staff where comments like this are always greatly received.


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Review from John E (Son-in-law of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a family wedding in St. David's. My mother-in-law, in spite of her disability, was able to attend due to the care and company of a member of staff. Family and friends were grateful for this outstanding service and provision. We are grateful also for all the day-to-day care provided at the home.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent review. I’m so pleased that we were able to get your Mother-in-law to the wedding as she wouldn’t have wanted to miss it, and she had a lovely time. I will ensure that the care staff member will read your lovely comments, she too had a lovely day. Thank you for rating the home Excellent in all areas - this will shared with the team.


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Review from Kerry D (Daughter of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided by the staff is first-rate. Caring, compassionate and treating all with the dignity that people needing care deserve. Staff attended my father's funeral, several of them who did so on their day off and one who had left employment here a month previously. There are many absolute
gems of carers and staff here.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for the kind review you have written about the excellent care that was provided by the staff. First Class says it all. Your positive feedback will be fed back to the staff where all comments are greatly appreciated.


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Review from James E (Cousin of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently paid a visit to Morel Court where my cousin had resided for approx 6 years until her death at the age of 104 where she received the most excellent care and dignity. It was a very difficult decision for her to give her home up and for me living 150 miles away. It was such a relief when after
a short time she told us it was home from home, and so on my return in July I found the same happy and caring attitude from the staff and happy and contented residents. Morel Court goes the extra mile for its residents.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your lovely review of Morel Court. It’s good to read that your Cousin received the most excellent care. It is a hard decision to make for anyone coming into a residential home and I’m pleased to read that she told you it was “home from home” and Morel Court goes the extra mile for the residents. To read that you have rated the home excellent in all areas is fantastic. I will ensure that your comments are shared with all the staff where lovely comments are greatly appreciated.


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Review from E D (Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent feedback to see Excellent in all areas and that you would extremely likely to recommend us says it all. I will ensure that your positive feedback is fed back to the staff. All feedback is greatly appreciated.


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Review from M J (Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Morel Court.
I have no complaints. The food is good and well cooked and varied quite well.
All in all, it is a very pleasant place to stay. We are well cared for in every way.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent feedback. It is always good to read such positive comments about the home and it's lovely to read that the food is good and that you are well cared for in every way. I will ensure that we share your lovely comments where such positive comments are very much appreciated.


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Review from Gillian M (Daughter-in-law of Resident) published on 2 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recovering from 2 minor strokes, mum became a resident at Morel Court last year. Having been an active and independent lady, she found it very difficult to accept she needed assistance from others. Thanks to her firm but compassionate carers, they gained her trust.
Each time we visit, it feels like
entering a small family owned hotel. Always a wave and a smile from the busy staff. The residents appear relaxed, chatting in groups or happily involved with the many activities on offer.
The staff, without exception, go that extra mile to make the lives of their residents the best it can be.
Mum's speech was affected by the strokes, her first sentence to us was "I feel very comfortable and very safe here" what more can one ask?

Reply from Suzanne Taplin, Home Manager at Morel Court

Your feedback will mean so much to the staff team at Morel Court. The team truly do pride themselves in ensuring all our residents feel part of an extended family. Being able to trust those who care for you goes such a long way to enabling a resident to be the best they can be. Thank you for taking the time to review the home.


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Review from Douglas M (Friend of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to fault this quite outstanding care home.
The 97 years old lady for whom I have Power of Attorney, has been resident for 4 years. She and I are very happy with the care provided from the manager downwards. Staff are cheerful, happy and obliging. Cleanliness, good food and exemplary
administration are outstanding, not to mention the value that the local volunteers add. It is reassuring too, that any ailment is spotted and treated immediately. I'd be happy to reside there in due course.

Reply from Suzanne Taplin, Home Manager at Morel Court

Your positive feedback will be a delight to the staff team at Morel Court. They endeavour to bring reassurance, comfort and joy to all those in their care and it is pleasing to see that you would recommend this home.


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Review from Trixie D (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very caring. The home is always clean and fresh smelling. The gardens/grounds are beautifully kept. Rooms have recently been refurbished to a high standard. Menus are varied and interesting. Residents are encouraged to participate in a verity of activities. There is a good Christian ethos.
My mother is very happy and settled.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for sending in your feedback. It is reassuring to see that your mother and yourself find the service and support at Morel Court to be excellent. We are very proud of the hard work of this committed team.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Morel Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Morel Court is calculated as follows: ( (245 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 264 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Morel Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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