Morel Court

Raisdale Road, Penarth CF64 5BN
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9.9 76 Reviews
  • Morel Court, Penarth
Morel Court is a thirty-six capacity Penarth facility, employing qualified carers to deliver a friendly and professional service and maintaining a living environment that is pleasing and flexible towards personal choice.

Modern and en-suite bedrooms support the privacy of residents, though a varied activities programme is itself a part of the service, with carers keen to encourage personal interests and the practice of key life skills.

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Care Provided by Morel Court

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Suzanne Taplin (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Single Rooms with ensuite Wet Room (36)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Morel Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,294
  • (these prices are only a guideline, please contact Morel Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Morel Court Reviews (76)

Total of 76, showing 61-76
9.9

Morel Court has a Review Score of 9.9 (9.902) out of 10, based on 22 reviews in the last 2 years. Over all time Morel Court has 76 reviews.

Overall Experience

  • 65
  • 10
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Review from Winifred M (Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Truly home from home for me. Staff always patient, kind and friendly. A pleasure to live here.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your recent feedback about Morel Court and that it is like home from home, and to read lovely comments about the staff which I will ensure is shared with them. You have rated Excellent in all areas which is, in itself, a good recommendation.


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Review from Kathleen D (Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel so lucky to be able to spend my final years in such a caring devoted home.
I am so happy to be able to spend these years in this wonderful establishment.

Reply from Suzanne Taplin, Home Manager at Morel Court

How lovely to read that you have chosen Morel Court to spend your final years in a caring and devoted home. It is always good to receive positive feedback from someone who lives in the home, your own experiences of Morel Court being a positive one. I will ensure that your comments are fed back to all the staff.


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Review from Jannice F (Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault anything, especially the staff and facilities. I am cared for day and night.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for taking the time to comment about how caring and friendly the staff are. To read that the staff are its biggest asset and that they are willing to help anyone with every need is wonderful. I will ensure that your positive comments are fed back to the staff where it will be very much appreciated.


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Review from Janet H (Daughter of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly, caring home. Its biggest asset is the staff who are always ready and willing to help residents with every need. Residents and visitors are always treated with the greatest respect.
Morel Court is extremely well run and managed. It is clean and comfortable. The building is well cared
for and pleasant to be in. I am very pleased my father lives here.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for sharing your lovely comments about the care and support your Father receives. It’s good to read that the Home is extremely well run and managed. It's always good to read that you would be extremely likely to recommend us. I will ensure that your positive comments are fed back to the staff where lovely comments are greatly appreciated.


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Review from Andy W (Son of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had struggled to look after herself for some time. Since she moved in Morel Court, she has been so much happier and more positive.
The staff go out of their way to look after the residents, with a perfect balance of professionalism and compassion.

Reply from Suzanne Taplin, Home Manager at Morel Court

We were delighted to receive your positive feedback regarding the care your mother since she has been in Morel Court. The staff team will be so pleased that you have seen that their hard work and dedication to being the best they can be is shining through.


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Review from Simon C (Son-in-law of Resident) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Morel Court for a number of years, over which time, I have witnessed a very high standard of care. The staff are always friendly and helpful and the building is very well presented, the combination resulting in the Morel Court having the air of a charming family run small
hotel. Top marks and well done to all concerned.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for taking the time to send in your review. It is pleasing to see that you are able to give such a positive review which compliments the staff and the service. We are pleased that the service has proved to meet all our expectations.


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Review from P G (Friend of Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit Morel Court periodically to visit friends. My husband also leads services (religious) from time to time. We always find the home welcoming and there is a genuinely friendly and "homely" atmosphere.
Yesterday went to a small event celebrating one resident's long term membership of the Mother's
Union. The tea was lovely and the staff attentive but not intrusive. We particularly liked the thoughtful way the small sitting room has been furnished with artefacts that would remind residents of the past. Excellent for those with memory problems.

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Review from Ian F (Nephew of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed with the level of are which is taken in Morel Court.
There is always a lovely atmosphere and lots of effort is put in to entertain the residents.
It is a perfect place or the ladies and gentlemen to live.

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Review from C S (Daughter of Resident) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 7 years during which time this residential home has treated her with respect courtesy. The staff are ultimately obliging, going beyond the call of duty to make these last years of her life pleasant and comfortable. They have well adapted to her ageing wants and needs,
challenging her where necessary but always in a kind and caring way.. She is very confident here; there are many ways the staff provide entertainment and fun for the residents. Food, cleanliness and care are exceptional. I could not wish for my mother's last years to be spent in a better, friendlier place.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for taking the time to pass on such positive comments regarding the care and support from our team at Morel Court. It is delightful to see that the experience you feel your mother is having at our home gives you no hesitation in recommending this home to others.


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Review from M C (Resident) published on 19 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult move into care as I so wanted to go back to my own home, but staff have made it so easy for me. It feels like a home from home. The staff are genuinely kind and caring and nothing is too much trouble. The food is lovely. We have lots of activities and events going on. Never a
quiet or dull moment. I'm beginning to feel part of a family. The two managers are so helpful and always smiling. Would be helpful if the medication trained staff wore a different uniform from the carers so I know who to go for. But apart from this its perfect. I couldn't be happier. This is where I want to spend my final days.

Reply from Suzanne Taplin, Home Manager at Morel Court

We were truly delighted that the staff team at Morel have made you feel so at home. We realise that leaving your home can be a traumatic time but your experience does show that in the right service and with a dedicated team we can make it the best it can be.


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Review from Victoria E (Granddaughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran is 86 years old, registered blind and has a stoma. I have viewed Moral Court many times and twice with gran. Outstanding! Amazing staff, beautiful grounds and spotlessly clean. My gran was very anxious visiting, worried about how she would adapt. However, the staff took control with a friendly
respectable manner. When I left after my first visit I was emotional. It is everything I hoped for and more for my gran.

Reply from Suzanne Taplin, Home Manager at Morel Court

It was delightful to see such positive comments from your visits to Morel Court. We do appreciate how difficult it can be to move a loved one into the care of others, so to see that you have already been reassured by the care and support we provide at our home in Penarth is truly gratifying for me and the staff team. I will be in touch as soon as a bed becomes available.


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Review from A P M (Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only been a resident here for five weeks but from my first contact with the home, I have found the management most helpful in every respect. Since taking up residence I have found the care staff very approachable, helpful - practically and passing on messages about needs eg. lights etc. Very
friendly without being invasive and most importantly very caring and hopefully this will continue.

Reply from Suzanne Taplin, Home Manager at Morel Court

We were so pleased to see that you have settled well into Morel Court as your new home and that your first impressions have been so positive. We appreciate that leaving your home and going into residential care must be a stressful experience, so we were delighted to see that the manager and staff have helped you make this a pleasant and reassuring experience. We are sure that this will continue.


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Review from Sheilah W (Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful but I prefer to be at home. Unfortunately, I cannot but Morel Court is my home now.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your kind comments regarding Morel Court. The management and the staff at the home fully appreciate that staying in residential care will only ever be second choice to living in your own home, so it is our team's purpose to make your stay a pleasurable as possible. With that in mind, it is pleasing to see that you now consider Morel to be your home and are finding your stay a pleasant one and feel able to likely recommend this home to others.


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Review from Jen R (Daughter of Resident) published on 24 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Morel is a really caring residential home which looks after my father really well. He is 93 and would like to depart this world, but in the meantime, the lovely staff at Morel make him content: they are courteous and kind, respectful and firm. Lots of thought goes into making the residents' lives varied
and interesting, if that's what they want. If not, the lounge is very pleasant and the garden with its hens and flowerbeds, is a peaceful retreat.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your positive comments regarding the care and support your Father receives at Morel Court. It is important that our staff team recognise each resident as an individual and to make their time with us as peaceful and fulfilling as possible. It was pleasing to see that this home can live up to MHA value of being the best we can be.


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Review from C H (Regular Volunteer) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The activities are varied and enjoyed by most. Lounge is always clean and ready for residents. Hairdressing facilities are provided and convenient for all. Toilet area for visitors always clean. Management and staff are friendly, caring and helpful.

Reply from Suzanne Taplin, Home Manager at Morel Court

Thank you for your kind and positive comments. As a as volunteer you have a unique insight into how well Morel Court provides care and support for our residents, so it was particularly pleasing to see that your experience is such a positive one that you would recommend the home.


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Review from E R (Daughter of Resident) published on 3 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother attended Morel court, twice a week, for over two years. She was greeted warmly on arriving each visit and was made to feel welcome. I found all the staff she came into contact with, to be kind and caring towards her.
A range of activities were available every day and my mother would
always be more animated after these visits. I was more than happy to leave my mother in the safe hands of the staff at Morel Court, and I will be forever grateful for the friendliness and empathy shown to her.

Reply from Suzanne Taplin, Home Manager at Morel Court

We are very grateful for your kind and positive feedback which we will ensure is given to the staff team at Morel Court. We are delighted to see that you felt your Mother benefited from the support that the home was able to give and that this experience has made you confident in giving the home such a recommendation.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Morel Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.902 for Morel Court is calculated as follows: ( (245 Excellents x 5) + (14 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 264 Ratings = 4.902

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Morel Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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