Parkside House Residential Home

1-2 Park Road, Penarth CF64 3BD
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10 65 Reviews
  • Parkside House Residential Home, Penarth
At Parkside House Care Home, staff aim to provide residents with a high standard of care that enhances their quality of life in a friendly and relaxing environment.

It respects everyone's right to choose and supports the privacy, dignity and independence of each resident.

There is a separate area for residents with a diagnosis of dementia, with its own sitting and dining area allowing the care team to focus on specific individual needs. Respite and day care services are also practised.

Parkside is a converted Victorian house, with gardens in front of the home and sitting areas on the patio in the rear, where there is also a sensory garden where residents can enjoy being outside in a safe and enclosed area.

They have a small separate building in the grounds of Parkside House with its own kitchen where residents who benefit from the support and services provided by carers, laundry and kitchen staff can also enjoy a level of independence while benefiting from living in in a secure environment.

Parkside House is a very short distance from the Penarth seafront and pier and in easy walking distance from the town centre with its many cafes, restaurants and shops.

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Care Provided by Parkside House Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 38 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Llangoedmor Properties Ltd
  • Person in charge
  • Alison Aplin (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Under normal circumstances residents are welcome to receive their family and friends for visits at any time. However COVID-19 has meant that the visiting policy is constantly under review. There is now a purpose built Visitors cabin available for visitors to come and visit their loved ones in a safe and secure environment. Visits need to be made by appointment.


Parkside House Residential Home Reviews (65)

Total of 65, showing 21-40
10

Parkside House Residential Home has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years. Over all time Parkside House Residential Home has 65 reviews.

Overall Experience

  • 52
  • 13
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Date Published

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Review from A C (Friend of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home provides an excellent service, for which they should be commended. The pandemic has been challenging, but the staff all coped very well. Nothing is ever too much trouble at Parkside. The manager and staff always give 100%. My friend is well supported and in safe hands. Thank you, Parkside
for everything you do.

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Review from L R (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Parkside originally for a 1-weeks respite. She has since returned as a permanent resident, following an excellent first stay. I can't praise Parkside enough - all the staff are absolutely lovely, and nothing is ever too much trouble. They have great activities on a daily basis. Residents
are treated with the utmost respect and dignity. The manager and her team are all incredibly professional and experts in their field. Everything is well organised, and Covid rules are strictly abided by.

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Review from Robyn G (Niece of Resident) published on 25 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late aunt came into Parkside when her dementia didn't allow her to return home. We live abroad and felt uneasy at first being as we couldn't see her in person, however, every time we called all staff - even with a 5-hour time difference - were excellent. We enjoyed being able to speak with my aunt
and she expressed how happy she was at living there. The manager answered any of my concerns regarding her well being and, even after her death, helped our family get through the difficult times. I would highly recommend anyone considering this home for your family.
Thank you for being there and stay well!

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Review from Richard C (Son-in-law of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time I have used Parkside House, 15 years after my mother was here and the level of care and professionalism is as exellent now as it was then.
All members of staff from top to bottom make me feel happy about using this wonderfull home.

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Review from C P (Friend of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend at Parkside every week. Always treated with respect. Wonderful staff, lovely management. Spotlessly clean. Meals presented beautifully. Always treated to a tray of tea and cakes. Cannot fault this home.

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Review from Doreen P (Wife of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a lovely place to stay. It's like home from home. The staff are caring and friendly. The food is wonderful and just like home-cooking.

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Review from P P (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good home. Enjoyment at the home.

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Review from P M (Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home.
Kind staff.
I love it here.

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Review from S B (Wife of Resident) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well run. Residents are well cared for and treated with respect. The staff are charming. It feels like home, not a home.

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Review from Irene W (Sister of Resident) assisted by family/friend published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found the staff helpful and caring.

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Review from Craig B (Stepson of Resident) published on 24 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are fantastic and that is All staff from management to the ground floor.
Their care for the residents is superb and they provide many activities and days out.

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Review from Graham N (Son of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant and professional

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Review from L T (Daughter of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parkside was always my first choice as the home for my mother when her needs exceeded my ability to continue caring for her. My mother is now part of the warm, caring Parkside family and I feel confident about sharing the care and responsibility of her needs with them. The staff continue to involve
me in her care and update me as her needs change. My mother is now settled and I am grateful that she is safe secure and well looked after.

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Review from Clyeburn J (Friend of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a friend living at this home who is cared for by the staff with dignity and for the most part with very good care.

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Review from Kevyn R (Nephew of Resident) published on 13 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was given very good care in the almost two years he was a resident.

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Review from Hilda R (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everyone and everything. Everything and everyone is superb. Next best thing to home.

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Review from David R (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely wonderful. A very warm, friendly welcoming home. Parkside is kept very clean and tidy. The staff are always at hand to help in any way. My mother is very well cared for as are all the other residents.

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Review from Y P (Daughter of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the staff who are unfailingly cheerful, helpful and caring. The home is small so possibly not as many facilities as some but it retains a homely atmosphere that is very pleasant. Both food and cleanliness are to a high standard.

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Review from Dermot W (Son of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Parkside House Care Home for about 30months. I visit her about 3 times a week. My mother is in good spirits virtually all the time and is quite content. The staff are always helpful, cheerful and polite and with a good standard of hygiene. On rare occasions, I have witnessed
problems with residents which have been dealt with quickly and efficiently. Entertainment and staff participation is good. Overall I'm happy with which Parkside House Care Home has to offer my mother. If any problems occur with my mother either my brother or myself are promptly informed.

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Review from Joan B (Resident) published on 29 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe and well.

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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Parkside House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Parkside House Residential Home is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parkside House Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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