The Newton Grange Residential Care Home has a Review Score of 9.9 (9.933) out of 10, based on 21 reviews in the last 2 years. Over all time The Newton Grange Residential Care Home has 52 reviews.
Review from Judith I (Daughter of Resident) published on 12 March 2025
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Review from Maddison J (Great-Niece of Resident) published on 4 February 2025
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Review from L D (Son of Resident) published on 28 January 2025
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Review from Emma M (Daughter of Resident) published on 2 January 2025
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Reply from Michaela Geerdts, Director at The Newton Grange Residential Care Home
Thank you for the time you have taken to put into words your reflections on the Newton Grange. Having your mother here and seeing how contented and happy she is, whilst making lovely friends, is a great joy to us as a team. We truly appreciate your feedback as we are constantly working towards ensuring that our residents enjoy this home-from-home experience in a beautiful, luxurious setting.
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Review from Paul M (Son of Resident) published on 2 January 2025
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Reply from Michaela Geerdts, Director at The Newton Grange Residential Care Home
Thank you for your feedback. We so appreciate having your mother at the Newton Grange, her warmth and presence is always a delight and she contributes greatly to the Newton Grange family. She clearly values the social aspect of the home, enjoys participating in the activities each day and shows appreciation for the care she receives and the amicable relationship she has with our carers. Our Seniors are always available and would be delighted to discuss your mother's care plans with you. We look forward to your next visit.
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Review from T M (Daughter of Resident) published on 30 December 2024
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Reply from Michaela Geerdts, Director at The Newton Grange Residential Care Home
We are so encouraged with your experience and to learn of your accelerated recovery. We appreciate that we are able to contribute to your father's well-being in this way - this is what our carers strive to do. Thank you for sharing this feedback.
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Review from M B (Daughter of Resident) published on 27 December 2024
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Reply from Michaela Geerdts, Director at The Newton Grange Residential Care Home
Thank you so much, M, for taking the time to write such a heartfelt review. It is truly rewarding to hear that the care your father is receiving at Newton Grange aligns exactly with what Newton Grange is all about. We strive to provide the highest level of care and well-being for all our residents, and it is wonderful to know that your father is experiencing just that.
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Review from Allyson L (Daughter of Resident) published on 13 December 2024
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Reply from Jason Banfield, Director at The Newton Grange Residential Care Home
Thank you for your wonderful feedback, Allyson. We are thrilled to hear that your mother feels happy and content at Newton Grange. Our team takes great pride in providing exceptional care, and it's wonderful to know this has made a positive impact. We must also highlight the incredible leadership of our manager. Her dedication, passion, and commitment have transformed Newton Grange into the outstanding care home it is today. She makes everyone feel welcome, valued, and respected, treating each person as an individual. The manager's vision has elevated the standard of care, ensuring every detail is thoughtfully considered. Under her guidance, Newton Grange has flourished into a place where care is second to none, and the environment reflects warmth and excellence. The manager's hands-on approach and kindness inspire the team, making her the heart of Newton Grange. We are so fortunate to have her at the helm. Thank you again for sharing your experience.
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Review from Rachel L (Daughter of Resident) published on 21 November 2024
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Reply from Jason Banfield, Director at The Newton Grange Residential Care Home
Dear Rachel, Thank you so much for your wonderful review. Your kind words mean the world to us, and we're thrilled to hear how happy both you and your mum are with the care and support she receives at Newton Grange. Our team truly is brilliant, and we're so proud of the exceptional work they do every day. Our amazing manager goes above and beyond to ensure the highest standard of care, and it's fantastic to see her dedication and hard work acknowledged. We're also very proud of our five-star kitchen rating, which reflects our commitment to providing nutritious and delicious meals for our residents. Alongside this, our glowing CIW inspection report and all the five-star reviews on carehome.co.uk highlight the consistent effort and passion our team puts into making Newton Grange a safe, happy, and welcoming home. Thank you again for sharing your experience. It's feedback like yours that inspires us to continue striving for excellence.
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Review from Jeffrey C (Son of Resident) published on 21 October 2024
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Reply from Jason Banfield, Director at The Newton Grange Residential Care Home
Thank you for taking the time to share your heartfelt review of Newton Grange Residential Home. Your kind words truly mean a lot to us, and I am thrilled to hear about your positive experience. From the very beginning, our dedicated staff strives to create a welcoming and supportive atmosphere for all our residents and their families. It warms my heart to know that you found them friendly and helpful during your mother's stay. We believe that exceptional care is rooted in compassion and understanding, and it's gratifying to hear that this resonated with you. We aim to provide an environment that feels like a true home, and I'm glad to know we were able to achieve that for you and your family. Your feedback is invaluable as we continue to enhance our services and ensure that every resident feels cherished and cared for. If there is anything more we can do for you or any suggestions you might have, please do not hesitate to reach out. Warmest regards
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Review from Hugh E (Cousin of Resident) published on 7 October 2024
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Reply from Michaela Geerdts, Director at The Newton Grange Residential Care Home
You two bring such warmth and joy to the home during your such regular visits to Newton Grange, and we do so appreciate your genuine contribution to your loved one that overflows to the staff and other residents in the home. Thank you!
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Review from Melissa W (Daughter of Resident) published on 24 April 2024
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Review from Tracey C (Daughter of Resident) published on 23 April 2024
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Review from J J (Sister of Resident) published on 9 April 2024
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Review from C W (Granddaughter of Resident) published on 4 December 2023
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Review from C P (Friend of Resident) published on 4 December 2023
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Review from Raymond B (Nephew of Resident) published on 4 December 2023
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Review from Nick F (Son of Resident) published on 29 November 2023
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Review from Suzanne H (Daughter of Resident) published on 29 November 2023
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Review from Karen J (Niece of Resident) published on 28 September 2023
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The Review Score of 9.9 (9.933) out of 10 for The Newton Grange Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.933 for The Newton Grange Residential Care Home is calculated as follows: ( (237 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 252 Ratings = 4.933
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Newton Grange Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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