The Newton Grange Residential Care Home has a Review Score of 9.9 (9.933) out of 10, based on 21 reviews in the last 2 years. Over all time The Newton Grange Residential Care Home has 52 reviews.
Review from Caroline H (Daughter-in-law of Resident) published on 9 October 2017
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Excellent care, food is nutritious and always looks tasty with a good variety.
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Review from John E (Son of Resident) published on 20 September 2017
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Review from Beverley Y (Daughter of Resident) published on 28 March 2017
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I am amazed how well my mother settled in. The staff are absolutely
My mum is clean, happy, well fed and content. Her room is excellent. I can't thank them enough.
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Review from Jeremy H (Son of Resident) published on 12 December 2016
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Review from Reginald P (Resident) published on 12 January 2016
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Review from Jan D (Daughter of Resident) published on 12 January 2016
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Review from E T (Daughter of Resident) published on 2 December 2015
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Review from N M (Resident) published on 20 November 2015
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Review from Beryl B (Resident) published on 5 November 2015
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Review from Paul T (Son of Resident) published on 5 November 2015
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Review from Eileen B (Resident) published on 4 November 2015
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Review from Esme J (Relative of Resident) published on 4 November 2015
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The Review Score of 9.9 (9.933) out of 10 for The Newton Grange Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.933 for The Newton Grange Residential Care Home is calculated as follows: ( (237 Excellents x 5) + (13 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 252 Ratings = 4.933
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Newton Grange Residential Care Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 21 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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