Cae Deri

The Old Vicarage, Sterry Road, Gowerton, Swansea SA4 3BN
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8.7 7 Reviews
  • Cae Deri, Swansea
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Care Provided by Cae Deri

  • Primary Care Categories
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Physical Disability
  • Respite Care
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 14 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tracy Heaven (Responsible Individual)
  • Admission Criteria
    • Adults 18-65 only
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Cae Deri

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • You will be asked for ID to evidence and will be asked to sign the visitors book on arrival.


  • Parking

  • There are parking spaces available at the front of the house.


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Cae Deri Reviews (7)

8.7

Cae Deri has a Review Score of 8.7 (8.725) out of 10, based on 5 reviews in the last 2 years. Over all time Cae Deri has 7 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 1

Date Published

7
0
1
5
2

Review from Gareth O (Resident) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I moved to Cae Deri on 18th November 2018 and left in late 2023, living there for nearly five years. I find it odd that reviews are only being requested now that I've left. Cae Deri used to ask for service users' opinions during staff supervision, but after I provided honest negative feedback, residents'
opinions were no longer solicited. Now that I've left, you're asking for reviews, which feels suspicious. I felt unheard at Cae Deri and still do. There was some improvement when the new manager arrived. She decorated the house in colours I selected, which made me feel like I had a voice, unlike the previous manager. Before the new manager, I was left naked in my room, ridiculed by staff, ignored at the table, and treated with sarcasm. Many staff members befriend service users after they leave Cae Deri but avoided me. These same staff members have also avoided adding me on social media. My main concern isn't about social media, but about how poorly they treated me compared to others.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you for taking the time to leave a review. I am sorry to hear that you do not feel you had a positive experience at Cae Deri in the earlier years of your placement. Although I am happy to read that you felt recognised and included by the new manager currently in place, and hope that she made a positive difference to your overall experience. We appreciate all feedback, and wish you the very best for the future.


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Review from Claire L (Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are good here.
I enjoy their company.
They all make me happy.
I felt really welcome when I moved in.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you very much for taking the time to submit a review. I am so glad that you were made to feel welcome and have settled in at Cae Deri so quickly. It is our pleasure to work alongside and support you in your journey with us. We look forward to continuing with this positive relationship we have built moving forward. Thank you again for your kind words.


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Review from L C (Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user at Car Deri Care Home for the past 3 years.
All of the staff are brilliant, caring and meet the needs of service users. I have had not complaints in 3 years and enjoy living here with the support and advice from the staff.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you so much for leaving us such a lovely review. It is our pleasure to work alongside and support you in your journey. We are so glad you are finding such value in working with us. We look forward to continuing to have a positive and meaningful relationship with you.


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Review from Dylah R (Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care I have been receiving.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you for taking the time to send in a review of your experience of living at Cae Deri so far. It is wonderful to hear you are happy with the service you have received from our support workers. We look forward to continuing to work with and supporting you on your journey with us. Thank you again.


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Review from David C (Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Cae Deri are the best and the greatest. They are honest and reliable and they also come to you if you get any problems.

Reply from Tracy Heaven, Regional Manager at Cae Deri

Thank you for taking the time to write a review regarding your experience of living at Cae Deri. We really appreciate your feedback and it is lovely to hear you have built such a positive relationship with the support workers at your residence. Thank you again, and we look forward to continuing to work alongside and support you in your journey.


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Review from C B (Daughter of Resident) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid restrictions, I was unable to visit the care home prior to my mother's admission. My decision to select this care home was done by reading inspection reports online and telephone conversations with the matron. I have received regular updates on Mums condition. Mum always looks clean and
well-groomed in photos on Facebook, and on the occasion, I have seen her, Mum looks happy and has gained weight, which she needed to do. Staff seem caring, and Mum appears to have settled in. Covid restrictions have been adhered to well.

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Review from Sandi M (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 30 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Secure property with helpful and friendly staff. Everything is well maintained and always clean and tidy.
Residents are well provided for and allowed to live as independently as their needs allow.

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Current Review Score: 8.7 (8.725)

Overview of Review Score

The Review Score of 8.7 (8.725) out of 10 for Cae Deri is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.350 for Cae Deri is calculated as follows: ( (45 Excellents x 5) + (3 Goods x 4) + (4 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 60 Ratings = 4.35

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Cae Deri is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (11)

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Frequently Asked Questions about Cae Deri

What types of Care is Cae Deri registered for?

Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Detention Under Mental Health Act, No Medical Intervention, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cae Deri provide?

Palliative Care, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cae Deri have?

There are 14 Single Rooms.

What are the Facilities & Services at Cae Deri?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cae Deri to the centre of Swansea?

4.7 mile(s) as the crow flies, distance by road may be significantly further.