Cwrt-Clwydi-Gwyn Care Home

New Road, Skewen, Neath SA10 6YA
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10 61 Reviews
  • Cwrt-Clwydi-Gwyn Care Home, Neath
Located in the peaceful village of Skewen in Neath, South Wales, Cwrt-Clwydi-Gwyn is a welcoming care home offering high quality, personalised residential and residential dementia care for older people.

The inviting home has a pub, hair salon, nail bar and beautiful garden, which is looked after by some of the residents living at Cwrt-Clwydi-Gwyn. The care team works hard to ensure there is always something to look forward to, whether it be engaging with the planned activities and events or enjoying the slower pace of life, they get to know residents so they can support a lifestyle that suits them.

Cwrt-Clwydi-Gwyn also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or visiting family and friends. On those sunny summer days, the peaceful courtyard garden is the ideal spot for some alfresco dining.

To maintain connections with the local community, residents are also encouraged to take an active role in Skewen life, whether it be through building relationships with community groups and schools or taking trips out in the local area.

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Care Provided by Cwrt-Clwydi-Gwyn Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Lisa Llewellyn (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Facilities

  • Bar/Café
  • Gardens
  • Own Furniture if required
  • Residents Internet Access

Cwrt-Clwydi-Gwyn Care Home Reviews (61)

Total of 61, showing 21-40
10

Cwrt-Clwydi-Gwyn Care Home has a Review Score of 10 (9.958) out of 10, based on 10 reviews in the last 2 years. Over all time Cwrt-Clwydi-Gwyn Care Home has 61 reviews.

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Review from Janice H (Daughter-in-law of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She arrived in Cwrt-Clwydi-Gwyn in August 2020 after living independently. We managed to get a place with this care home during Covid. Although have not been able to see her room or community rooms/dining rooms, she is very complimentary of all the services. I was concerned about moving her as she has
dementia, but the staff and all support carers have been wonderful with her. She consistently tells us that food is tasty, and nothing is too much trouble. Very pleased with everything.

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Review from Tracey W (Daughter-in-law of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the level of care that my father-in-law is receiving. The care workers are so thoughtful and have been doing a fantastic job of keeping them entertained at a very frightening time. We were concerned that after going into lockdown dad would be confused as he has dementia. But
he has been quite happy and although he gets confused he seems to be in good spirits. The staff are all very thoughtful and nothing is too much bother for any of them.

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Review from C W (Wife of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband entered the home in January this year after being ill over December and Christmas. Unfortunately, I couldn't care for him at home due to him having fits and ending up on the floor and I could not lift him up. We were lucky that Cwrt-Clwydi-Gwyn Care Home were able to admit him straight away.
The manager and staff are excellent. They have made him very comfortable and they have gone out of their way to ensure that his needs are catered for, also nothing is too much trouble.

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Review from G F (Daughter of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management are friendly. They have had a staff shortage - carers and cleaners - but have now taken on a couple of new staff. My Mum likes it here and gets on well with everyone. The manager is always available to talk about anything. They have a nice entertainments lady and also get singers
in on birthdays etc. The food is good and they always have a choice. The staff are friendly too.

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Review from Robert H (Son of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a difficult time when loved ones need residential care and takes significant adjustment. During this trying and difficult time for our loved one, the care and support of all the staff was excellent. They showed nothing but kindness and understanding during this settling in period.

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Review from Elayne S (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of staff are helpful and caring. I feel there is no one to one conversation between staff and residents. This may be down to a shortage of staff. Residents need more stimulation. Staff are not always up to speed with changes in care plans or recent events. Compared to other care homes,
I would not change Cwrt-Clwydi-Gwyn Care Home for my mother but there could be some improvements made. There should be staff in the lounge at all times.

Reply from Clare Sheehan, Careline Advisor at Cwrt-Clwydi-Gwyn Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Staffing levels are set according to the dependency of our Resident population and the occupancy of the home. These are reviewed regularly and we have looked to increase the Wellbeing Coordinator's hours so that she will be covering the lounge and dining room in the morning to support the staff team. Please be assured the staff do endeavour to keep relatives up to date with any changes as they occur and one to one conversations take place throughout the course of the day.


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Review from Wayne R (Nephew of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an absolute delight to me to see my auntie so content and well looked after and catered for. It is a pleasure to visit also because the staff are so helpful. Nothing is too much trouble which transfers to my aunties happiness and for her daughter and me to see. I visit 3-4 times a week and find
it a very nice atmosphere. Many thanks to you all

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Review from Denise B (Daughter-in-law of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this home due to past experiences with another member of the family being a resident. We find the home exceptional and the quality above reproach, also the staff are very committed to their work. All staff have treated my mother-in-law with respect and dignity, whilst also supporting the family
through sometimes hard and difficult times. The impressive way the staff conduct themselves is a credit to themselves and the company.

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Review from Joan T (Daughter-in-law of Resident) published on 26 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been in the home for a few weeks now.
She has settled in well with the help and support of the staff.
All staff are very kind and always willing to help or offer a hand. Nothing is too much trouble for them.
Highly recommend the home. We, as a family are very happy.

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Review from Hilary P (Daughter of Resident) published on 27 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has recently passed away and we feel this is an appropriate time to thank the manager and all the wonderful staff for their kindness, warmth and dedication to mam. She was always treated with the utmost respect and abundance of patience in her latter years.


The point we would like

to highlight is that not only was mam cared for, we were also supported through her final years. We always felt welcome and any issues arising about her care were dealt with efficiency and respect.


Cwrt-Clwydi-Gwyn is a home from home even to the point where our little Grandson was welcomed with open arms at all times. If a child is happy there, what does that say for the environment in which the residents live?


Thank you all from the bottom of our hearts.


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Review from J E (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are helpful and caring, sometimes under difficult circumstances.

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Review from Kerry J (Son of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in this home is extremely perfect, I would recommend it. I always tell the people who come her how excellent it is. All the relatives wish to thank the managers at HC-One for putting the current manager as the home manager.

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Review from J J (Relative of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would have no hesitation in recommending Cwrt-Clwydi-Gwyn to anybody seeking a care home for a member of the family. The home, staff and facilities are of a very good standard, with a very helpful and friendly staff.

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Review from G T (Daughter of Resident) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother recently fell at the care home, she was cared for with great efficiency and loving care.


After a 9.5 hour visit to the hospital, she was welcomed back to the home with genuine care and warmth. She was settled in and given a warm meal within minutes of arrival.


The staff that day were

outstanding in their loving care.


Having said that, the care is outstanding at other times as well.


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Review from Jonathan M (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care. Nice rooms, very kind and helpful staff. Good food. All round fantastic service.

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Review from C MD (Daughter-in-law of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home had just undergone decoration throughout. Always clean, no nasty smells in every area of the home.
Residents had a choice of lounge to use but tended to use the main lounge. Staff are seen making rounds and easy to find when required.


Residents seemed happy and went on trips and enjoyed entertainment.

My mother-in-law was well looked after.

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Review from Raymond E (Nephew of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very glad that we chose this home as my Aunty looks more happy than I have seen her for many years.
She enjoys her food and looks forward to the trips she has.
Thanks to all the staff for their care and helpfulness to her and thank you for all you do.

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Review from G J (Daughter of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff. Took excellent care of my dad right up to the end.

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Review from Debbie P (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after, staff are very supportive and kind.

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Review from G E (Son of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing. This starts with senior staff being totally available to assist and answer all the little questions that worry family and residents.
The friendliness of all the staff speaks volumes of how this home is run.
All our family would like to thank the staff for supporting our father
and us through this tough time.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Cwrt-Clwydi-Gwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Cwrt-Clwydi-Gwyn Care Home is calculated as follows: ( (115 Excellents x 5) + (5 Goods x 4) ) ÷ 120 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cwrt-Clwydi-Gwyn Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Lisa

Lisa Llewellyn

Job Title: Home Manager

Introducing Lisa Llewellyn
Home Manager at Cwrt-Clwydi-Gwyn, Skewen Neath


What does ‘kindness’ mean to you?


“Giving the very the best care and support to Residents, Relatives and Colleagues”


As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.


Having worked at Cwrt-Clwydi-Gwyn, for more than a decade, Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.


Lisa started work as a Carer in 2007, then worked her way up to Senior, Deputy Manager and now Home Manager. She has a Level 5 NVQ, completed in 2018, and was nominated as “Rising Star at HC-One.”


When asked what she enjoys most about her role, Lisa remarked:


“Seeing the smile on my Residents’ faces”


Outside of work, Lisa is a bookworm; enjoying reading and socialising with friends and her family. She has a very kind nature and always listens to everyone’s views.


If you would like to find out more information about Cwrt-Clwydi-Gwyn, Lisa has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.