Cwrt-Clwydi-Gwyn Care Home has a Review Score of 10 (9.958) out of 10, based on 10 reviews in the last 2 years. Over all time Cwrt-Clwydi-Gwyn Care Home has 61 reviews.
Review from Margaret G (Resident) published on 17 September 2015
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 10 (9.958) out of 10 for Cwrt-Clwydi-Gwyn Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Cwrt-Clwydi-Gwyn Care Home is calculated as follows: ( (115 Excellents x 5) + (5 Goods x 4) ) ÷ 120 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Cwrt-Clwydi-Gwyn Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Home Manager
Introducing Lisa Llewellyn
Home Manager at Cwrt-Clwydi-Gwyn, Skewen Neath
What does ‘kindness’ mean to you?
“Giving the very the best care and support to Residents, Relatives and Colleagues”
As a dedicated healthcare professional, Lisa has gained a wealth of experience in providing care and nursing support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.
Having worked at Cwrt-Clwydi-Gwyn, for more than a decade, Lisa closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
Lisa started work as a Carer in 2007, then worked her way up to Senior, Deputy Manager and now Home Manager. She has a Level 5 NVQ, completed in 2018, and was nominated as “Rising Star at HC-One.”
When asked what she enjoys most about her role, Lisa remarked:
“Seeing the smile on my Residents’ faces”
Outside of work, Lisa is a bookworm; enjoying reading and socialising with friends and her family. She has a very kind nature and always listens to everyone’s views.
If you would like to find out more information about Cwrt-Clwydi-Gwyn, Lisa has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
