Bethany Residential Home

Old Bulwark Road, Chepstow NP16 5JL
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9.5 10 Reviews
  • Bethany Residential Home, Chepstow
Officially opened in 1984, Bethany Residential Home offers a comfortable environment in which to live and enjoy life with genuine peace of mind for its residents, their friends and family.

Bethany Home has seen tremendous developments over recent years to improve and expand its services to its residents, building on its years of experience together with advances in modern technology to create an outstanding home for its residents.

Bethany Home offers its residents the flexibility and independence that they deserve, together with assistance when they need it most. Bethany Home has and continues to strive to be the best in what it offers, a vision that is shared with all of Bethany Home’s staff.

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Care Provided by Bethany Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Bethany Home Ltd
  • Person in charge
  • Melanie Hales (Manager)
  • Admission Criteria
    • Non Smoking
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1984
    • Last Refurbishment: 2012
    • Number of floors: 2

Funding & Fees Guide for Bethany Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,075 – £1,075
    • Self-Funded Residential Dementia Care £1,075 – £1,075
  • (these prices are only a guideline, please contact Bethany Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bethany Residential Home Reviews (10)

9.5

Bethany Residential Home has a Review Score of 9.5 (9.483) out of 10, based on 10 reviews in the last 2 years. Over all time Bethany Residential Home has 10 reviews.

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Review from J D (Son of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and make the care home feel like home for my father. The rooms are very nice and he really enjoys all the food plus the tea and biscuits. There are plenty of activities to keep my dad busy and healthy.

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Review from Mark D (Son of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had to make the difficult decision to get mum into a care home, Bethany Residential Home was recommended by a number of care professionals and the last inspection was very good.
A placement became available at the beginning of December so met with the manager, with mum, was shown around which had a
lovely homely feel, staff very welcoming couldn't be more accommodating even decorated Mum's room before she moved in.
We visit regularly and always get a warm welcome and feel we have become part of the family
even attended in home activities.
Mum likes her new home and is safe and cared for.
Peace of mind for us, thank you all at Bethany.

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Review from Lee D (Son of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Bethany Residential Home for nearly 12 months now and the change in him is amazing.
He is stimulated daily with organised daily activities, which he loves to get involved with which lifts his mood. The management are very approachable and always get back to you in a timely manner to
discuss things. They constantly assess the residents and are always looking for ways to improve their quality of life. The level of care is second to none. There are always carers around to chat to him. The health care he gets is amazing, as soon as the carers feel something is not quite right they act on it straight away. The home is very clean and tidy and the rooms are spotlessly clean.
The staff work tirelessly to make sure every resident is cared for and individual needs are met. Dad mentioned he likes a non-alcoholic beer from time to time and the home went out and got some for him, which made him very happy.
I highly recommend this care home to anyone who is looking for residential care for a loved one.

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Review from Su B (Daughter of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mum has been asked to leave Bethany. This has left me with an enormous problem as Bethany was a 5 minute drive for me and now I have to travel about 40 minutes each way to see her. I have a husband with dementia so this has had an heavy toll as well as upsetting.
The staff were unable to cope with
my mum's state of mind. She doesn't have dementia and has full understanding of everything that is said. She hasn't lost her her hearing and has no other medical issues other than a demanding personality which has been exaggerated by the recent stroke.
We found that they weren't very kind to her and often had snide remarks. I can understand that she was difficult and so the staff were struggling to cope but I do feel that the staff ganged up on her and requested her removal. I think with a little more understanding and laying out of some ground rules to my mum this situation could have been avoided. This has left a nasty taste and so I'm afraid I cant recommend this home. Sorry

Reply from Robert Phelps, Responsible Individual at Bethany Residential Home

Thank you for your feedback. I am very sorry you feel this way. Unfortunately, sometimes we are unable to cater for individuals needs as they worsen to an advanced stage. After several reviews and discussions with Mum, yourselves and medical advice we did have to make the decision for Mum to find more suitable accommodation. I'm sorry that other local homes were also unable to cater for her needs and that the nearest specialist care centre was further than you would like to travel.


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Review from A E (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bethany for more than 2 years and she is very happy there.
The staff are amazing. They are kind, friendly and understanding. I like how they want to know more about Mum and us, her family and I like how they keep us informed if there are any concerns about Mum's well-being.
The cleanliness of Bethany is first class. The communal room is lovely and bright with plenty of seating and different areas for the residents to be able to relax. It is lovely to see the residents interacting with one another.
Prior to moving into Bethany Mum lived alone in a big house and she definitely missed seeing people. I am so happy that she is in this wonderful care home where she is well looked after, safe and happy.

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Review from W G (Daughter of Resident) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home with caring friendly staff. Management always approachable and available. Staff are reliable and some have worked there for a number of years so care is consistent to residents.
Feels like a home from home.

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Review from Martin B (Son of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the day arrives to entrust the care of your mother to residential care you are naturally concerned if you have made the right decision. I can honestly say that introducing Mum to Bethany was the best decision we could have made. Mum’s physical, mental and general wellbeing have improved dramatically
in the first three months of her being there, resulting in a positive knock on effect for us knowing that she is safe and so well cared for. Care staff are wonderful, always friendly and upbeat. Management and nursing staff excel by keeping us updated with health test results and medication reviews. This is a family-run and managed home, meaning that decisions are made and actioned without red tape and delays which sets an exemplary pathway that corporate establishments are unable to follow. The level of love and interaction from the staff and owners is beyond our expectations and I cannot thank them enough. A heartfelt thank you to all who make Bethany such a special place.

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Review from Allan P (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and assistant manager have always been approachable, caring and understanding. They, and their team, have supported Mum with all her daily needs, wants and requirements. They also find time to help me as Mum's
main family support. The home has the homely feel, not clinical as some other
homes can feel. They have their own maintenance team on site so issues are resolved in good time, which is reassuring, plus they keep the overall appearance to a good standard. Mum has settled into Bethany far quicker than expected. They have encouraged her to take part in activities and have given her a better quality of life that was lost through and after COVID. Bethany Residential Home is a little gem and at a more affordable price than many other care homes. So we have a lot to be grateful for, long may it continue.

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Review from Anthony W (Son of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for two years. The level of care and attention has been phenomenal. The manager and the team show great respect to the residents. Plenty of activities. Sometimes feel that the home could do with more staff.

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Review from Joanne B (Daughter-in-law of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, nothing is ever any trouble for them. My mother-in-law is very happy at Bethany. She has been very well looked after since she arrived and getting stronger every day, as quite frail when arrived. Enjoys the church service on a Sunday.

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Current Review Score: 9.5 (9.483)

Overview of Review Score

The Review Score of 9.5 (9.483) out of 10 for Bethany Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Bethany Residential Home is calculated as follows: ( (89 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 120 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Bethany Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

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Frequently Asked Questions about Bethany Residential Home

What types of Care is Bethany Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bethany Residential Home provide?

Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bethany Residential Home have?

There are 36 Single Rooms.

What are the Facilities & Services at Bethany Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bethany Residential Home to the centre of Chepstow?

0.4 mile(s) as the crow flies, distance by road may be significantly further.