Castle Court Residential Home

Welsh Street, Chepstow NP16 5LN
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7.9 7 Reviews
  • Castle Court Residential Home, Chepstow
Castle Court Care Home in Chepstow provides 25 single rooms, almost all en-suite with beautiful views.

There is a choice of three resident’s lounges and other communal facilities in a friendly environment.

The care home is a relaxed, open and affable environment.

Delicious, nutritious meals are provided with special dietary requirements catered for.

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Care Provided by Castle Court Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 25 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • EVH Ltd trading as Castle Court
  • Person in charge
  • Sharon Griffiths (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Castle Court Residential Home Reviews (7)

7.9

Castle Court Residential Home has a Review Score of 7.9 (7.900) out of 10, based on 2 reviews in the last 2 years. Over all time Castle Court Residential Home has 7 reviews.

Overall Experience

  • 5
  • 2
  • 0
  • 0
  • 0

Date Published

7
0
1
2
5

Review from R G (Son of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A nice atmosphere, good food, well attended patient care.

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Review from K S (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Castle Court are so friendly and helpful. It's very homely and my Dad is well cared for.

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Review from Gill P (Daughter-in-law of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother-in-law has received since she was admitted to Castle Court has been excellent. She feels loved and supported by all the staff there and it truly is home to her. Nothing is too much trouble and she is always treated with dignity and respect. The staff are warm and welcoming to
us as her family, which is important as we don't live nearby. We feel confident that she receives the best possible care from a superb, wonderful and caring staff team.

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Review from M J (Son of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of this care home. Most importantly mother is very content and happy to be living there.

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Review from P B (Son of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good care given in a very homely way, rather than a clinical environment. Mom's bedroom, in particular, is large, light and airy.

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Review from Peter S (Relative of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whatever time you visit and whoever is there the quality of care and interest in the wellbeing of the residents is all of the highest order.
I also appreciate the effort to introduce variety into the lives of residents with activities and outside visits. There are often reports of mistreatment in
residential homes - I have no doubts whatsoever that this is not applicable at Castle Court and I am so grateful for all staff there.

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Review from M S (Daughter of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled in well. The staff are very good and take the time to get to know each resident. The atmosphere when you enter is always welcoming and the ladies in charge of entertainment make an enormous effort and the hairdresser. The home is very clean and the chef makes an effort to accommodate
every diet. The gardens are beautiful to sit in when the weather is warm enough.

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Current Review Score: 7.9 (7.900)

Overview of Review Score

The Review Score of 7.9 (7.900) out of 10 for Castle Court Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.375 for Castle Court Residential Home is calculated as follows: ( (9 Excellents x 5) + (15 Goods x 4) ) ÷ 24 Ratings = 4.375

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.525 Points relating to the number of positive Reviews for Castle Court Residential Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 2 Positive Reviews ÷ 5 = 0.4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Castle Court Residential Home

What types of Care is Castle Court Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Castle Court Residential Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Castle Court Residential Home have?

There are 25 Single Rooms.

What are the Facilities & Services at Castle Court Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Castle Court Residential Home to the centre of Chepstow?

0.2 mile(s) as the crow flies, distance by road may be significantly further.