Penpergwm House

Penpergwm, Abergavenny NP7 9AH
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10 39 Reviews
  • Penpergwm House, Abergavenny
Penpergwm House is a very special residential care home providing a superior choice of bespoke and quality services to cater for all the needs of an older person.

Set in the beautiful Usk valley near Abergavenny, Penpergwm House can offer a client a permanent home as well as the alternatives of respite (minimum of 2 weeks) or day care, for those who would prefer tailor-made support by the day. The Home can accommodate up to 34 residential clients and provide both comfort and surroundings that people can feel truly at home with. It is set in lovely gardens and very special surroundings and offers a very high standard of care and kindness in a friendly country house atmosphere.

Fabulous, caring staff are on hand to assist with each and every individual’s needs. The Home also has a wonderful, weekly programme of activities available and thoughtful and nourishing home-cooked food is one of the Home's main selling points. The ethos is to consistently provide lifelong-learning opportunities and entertaining events to appeal to all clients. Weekly trips out to a variety of places such as the theatre, tea dances, country gardens, churches and museums are also a vital part of life at Penpergwm House.

Full modern facilities include two lifts, WiFi throughout, two Reval baths as well as central heating and in every room emergency 24 hour call, wash hand basin, telephone and television provided. Many bedrooms also with en-suite facilities.

The Home look forward to seeing you....you are always welcome.

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Care Provided by Penpergwm House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Penpergwm House Ltd
  • Person in charge
  • Georgie Llewelyn and Tracey Williams (Home Manager and Responsible Individual)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Penpergwm House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,385
    • RESPITE Self-Funded Residential Care £900 – £1,385

  • Penpergwm House is a private Residential home and our room rates depend on the type of room that is available at the time and vary between £900 - £1,300 per week. This price includes care, meals, activities a dedicated telephone line and WiFi access. Incidentals such as the hairdresser, chiropodist, toiletries, newspapers, magazines, escorting fees etc. that we may supply are charged to the resident. We are a residential provider so we do not have a Registered Nurse on site, however we are able to access any clinical support needed via the district nursing team and / or GP.


    We have a variety of clients and there is a lively social aspect with lots of chatting and activity. I have attached this week’s programme and menu to give you an idea of happenings at Penpergwm.
  • (these prices are only a guideline, please contact Penpergwm House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors ALWAYS WELCOME, the doors always open for dropping in or having a tour of the facilities.


  • Parking

  • Ample parking at the front of the House and further parking down the track to another car park at the back of the House.


Penpergwm House Reviews (39)

Total of 39, showing 1-20
10

Penpergwm House has a Review Score of 10 (9.993) out of 10, based on 12 reviews in the last 2 years. Over all time Penpergwm House has 39 reviews.

Overall Experience

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Date Published

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Review from C B (Son of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After suffering a fall in mid-November the team at Penpergwm have worked with the family to provide the best outcome for the resident's ongoing health and rehabilitation. The team are always available to discuss concerns or new ideas for future support. Money well invested on their residency and future
care.

Reply from Georgie Llewelyn, General Manager at Penpergwm House

We do our best to work with both professional supporting services and family to ensure the Resident has the best possible outcomes when things like this happen. Thank you.


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Review from Diane S (Daughter of Resident) published on 16 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we can't speak highly enough of Penpergwm House.
Going right back to our initial visits to assess the home's suitability for our mother's residence, to present day living at the home. The whole process has been a seamless one for my mother, who has taken to living at Penpergm House, as
well as could possibly have been expected. This is all we could wish for.
My mother has a full life, a great circle of friends, and lots of stimulating tasks, events, and activities each and every day. She takes great pleasure in telling everyone about the virtues of the home.
My mother can't say enough complimentary words about the attentive friendly staff and the great food that comes out of Penpergwm's kitchen.
We see all of this, on our visits and love the relaxed friendly atmosphere of the home.
For us, an afternoon in the gardens, or looking out on the gardens from her well-appointed room, knowing she is happy in the home is more than enough.

Reply from Georgie Llewelyn, General Manager at Penpergwm House

Thank you for sharing this - the importance of providing stimulation and enabling each Resident to be as active as they choose to be, is so important to us, and the effect it has is clear to see - so we are delighted you agree.


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Review from T C (Daughter of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family can't speak highly enough of Penpergwm. It was a difficult time moving our mother from home to Penpergwm and the help, encouragement and understanding the whole team gave us during this time was outstanding. Our mother has settled in so well and she is always telling us how wonderful
the staff are, how comfortable it is there and how safe she feels. We are so lucky to have found somewhere that takes the job of looking after the residents so seriously, with such care and attention. The staff are amazing, always ready with a smile and always cheerful. It is a wonderful atmosphere. From the moment we first walked through the door we knew we had found the right place for her. The follow-up care for us as a family is something that we will always be grateful for. We always feel welcome when we visit and are encouraged to contact them at any time with any questions we may have. Thank you to everyone at Penpergwm. You have changed everything for the family, and all for the good.

Reply from Georgie Llewelyn, General Manager at Penpergwm House

We recognise that for many this is a 'first-time' experience and it is a privilege to be able to provide support and guidance through the process if requested. Thank you all for trusting us and we couldn't be happier that it was the right move for you all.


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Review from V E (Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been given a lot of help moving into a new room to make me comfortable and to suit my needs.
My vegetarian and fish diet is very well provided for.
I am a dialysis patient and the house accommodates me with an early lunch before driving to dialysis and after providing supper later than the starting
time.
All the staff are extremely helpful, supportive and friendly.
There are the most beautiful rural views surrounding the house - excellent in so many ways.

Reply from Georgie Llewelyn, General Manager at Penpergwm House

Teamwork is key when making the big decision to move into a care home and you are now very much part of our team! We are delighted that the transition is working so well.


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Review from R B (Daughter of Resident) published on 4 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first impressions when my sister and I visited Penpergwm House, the home really stood out from all the others we saw. Then, while Mum was on the waiting list, the admin and management personnel were invariably pleasant and supportive.
Now that Mum is a resident, we've been constantly
impressed and pleased. Attention to detail and professionalism are evident, every single member of staff knows their stuff and says hello, and it's obvious that everyone works as part of a happy team. Nothing is too much trouble, no one is above doing anything they can to help, and it gives us enormous peace of mind to know that we've made the right choice for Mum and that she's being extremely well cared for. She tells us every day that all of the staff are wonderful, that the food is excellent, and that she is always made to feel at ease.
Excellent service deserves recognition and we are looking forward to our ongoing involvement with Penpergwm.

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Review from David W (Son of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, what a wonderful care home Penpergwm is and what wonderful people they are who work there. My Mum was resident for 7 months and she was looked after so well and with such care and commitment to her happiness and well-being. I have nothing negative to say about Penpergwm, I only have praise and
gratitude for every aspect of Mum's care while she was resident. Unfortunately, Mum has had to move to another care home - no fault of Penpergwm - because she now needs additional nursing care that is beyond the capacity of Penpergwm. Even though Mum left 2 months ago, Penpergwm have gone above and beyond to continue their support for her transition to an appropriate care home. I will always be grateful for all they did for my Mum and their support for me and the family. Thank you Penpergwm.

Reply from Georgie Llewelyn, General Manager at Penpergwm House

It's all about teamwork and communication and that involves the Resident, family as well as the team at PH - and although challenges arise your unwavering support and understanding makes all the difference.


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Review from Lloyd D (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Penpergwm are fantastic. Mum enjoys every day, with activities, great food and wonderful care and comfort. Mum loves it at the home and they take such wonderful care of her. I would not hesitate to recommend.

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Review from C F (Daughter of Resident) published on 24 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the grand old age of 100 years and 9 months dear Dad could no longer care for himself at home and Penpergwm House was his choice of where he’d like to live. He couldn’t have chosen a better place. He was welcomed into the “Penpergwm family” with kindness and incredible warmth and understanding that
the transition from one’s own home and all its familiarity is not an easy one especially with a fiercely independent man.
Dad celebrated his 101st birthday with the most beautiful afternoon tea to which his family and friends were invited. The cake was worthy of a first-prize win in any cake-baking/decorating competition as it truly represented Dad.
I would like to write much more but space is limited.
Thank you to each and every member of staff for the patience and genuine care they provide to the precious people who have the good fortune to live at Pempergwm House. And thank you from the bottom of my heart for the love and support you gave to me when Dad passed away.

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Review from Byron H (Son of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to seek residential care for a parent or loved one has to be one of the most difficult decisions of your life. The choice of home is key to any decision made.
Our entire family is completely content that the decision to use Penpergwm House
could not have been better. The standard of care,
support and accommodation is absolutely 5 star.
Could not recommend more highly

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Review from J W (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Penpergwm House, its staff and management. The caring environment is exemplified in every aspect of the care home’s practices. The kindness, respect, dignity and care afforded to our mother from every single team member has been outstanding. The personalisation of her
care plan has been exceptional with every aspect of her personality, likes, dislikes, etc catered for in a very person centred way. There was also an extraordinary welcome given to us as a family, helping us every step of the way in supporting our mother to settle and become part of the ‘Penpergwm family’ created so skilfully by the staff. We will forever be in their debt for the wonderful life our mother was given in their care.

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Review from Paul G (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy we were told about Penpergwm House. At a low ebb, where it was increasingly obvious that Mum needed more care, we made the decision to move her 160 miles from her home on the south coast to be closer to us in Monmouthshire. And what a great decision it's turned out to be: from the initial assessment
that was made with close attention to Mum's dignity and where she 'met' everyone in the garden room via video call, to her first few weeks where she has been so wonderfully cared for in the transition from living alone to living in a community, the care at Penpergwm House has been exemplary. Mum is happier now than she has been for a long time; she lost her husband of 55 years back in 2016 and has always suffered from loneliness and loss. Here she is surrounded by a growing number of residents who she is beginning to regard as new friends, and attentive staff who always have smiles on their faces, which can only be a testament to high-quality management. And the food - amazing!

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Review from J S (Son of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We should like to express our heartfelt thanks for all that the wonderful staff at Penpergwm House Care Home have done for Mum and the family over the past seven years, through thick and thin, Covid, family bereavement and Mum's increasing dementia. They have all been so caring and understanding each
and every day and night. They have looked after Mum with such care and professionalism and treated her with the utmost respect. She has been looked after as "one of the family" and for all of this we, the family, cannot praise them enough.

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Review from Bronwyn V (Private Carer of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing place that is always full of love and laughter. When I’m in need of care my husband and I would love to be here. Thank you for the love you show. I’m a private carer in Hampshire and travel up to see a client. He is very happy here.

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Review from Janet H (Daughter of Resident) published on 25 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident since October 2022, it was a very upsetting time when the decision was made for Mam to go into a home, but Penpergwm House has been brilliant. The management and staff have been excellent and fully understanding of our concerns, it has been such a relief knowing that Mam is safe
and fully cared for. She loves her room the food and the staff. The activities are brilliant and keep her included and well-occupied. Due to her dementia, things were a little confusing for her, but the staff ensured the transition to moving into a new home was as smooth as possible.
We as relatives are always welcomed at the home and encouraged to visit whenever and join in the activities with Mam, even having lunch with her.
We are very pleased we were able to get Mam a place at Penpergwm House and as a family would highly recommend the home as being exceptionally caring and professional.

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Review from Andrea D (Daughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over a year at Penpergwm House. She constantly tells me how safe and well looked after she is, as well as how wonderful the food and staff are. It has a light feeling, the staff are a joy, the gardens are wonderful and l am so happy we found this wonderful care home for her.
The level of care is excellent, diversity of activities and trips keeps the stimulation going. Knowing she is safe and happy in the home is everything. Thank you so much to all at Penpergwm!

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Review from David A (Son of Resident) published on 14 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a friendly and welcoming environment where the staff genuinely care about the residents and always treat them with dignity and affection. I can't speak more highly of Penpergwym - a very dedicated team who communicates exceptionally well with myself and my sister about the welfare of my mother.
Whenever there is a health concern we get a call updating us on the situation and what is being done. My mother is very happy there and in safe hands.

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Review from Cherie L (Daughter-in-law of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been blessed in finding the right care for Nanny. From the initial visit to the final decision, the staff, clerical as well as carers, chefs and caretakers have made us feel so welcome. Nothing is too much trouble and we enjoy visiting and having tea and homemade cakes. The team are well organised
and very efficient. For someone quiet and introverted, Nanny has blossomed, and although initially due to her dementia, it was a confusing time for her, she has been gently helped in processing the move. She highly praises everyone for their kindness, including the other residents that have made her feel welcome. We have been amazed and thrilled that she has been joining in with activities and she loves the trips out, even if she can't initially remember where she has been. Particularly helpful for us are the photos of the activities that have taken place so we can check up on what she's been up to! Great visual memories to talk about with her. Thank you to you all!

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Review from Nicola R (Daughter of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father attends the Day Care Service twice weekly and absolutely loves attending. I find the staff are always friendly and helpful. Dad even gets an all-singing, all-dancing bath there once a week which he looks forward to every week as he only has a disabled shower at home. He had attended for a
number of years prior to covid, unfortunately, due to restrictions has not been able to attend since March 2020. Since then, his mental health had deteriorated, not helped due to the lack of stimulation that he used to get in Penpergwm. Thankfully in July this year, Dad was able to start back to the Day Service again. Since then, his spirits have been uplifted, his mobility has improved and his overall well-being has gone to higher strengths. He is doing amazingly well - this is definitely a result of returning to the Day Care Service. He loves the engagement of the staff and all the activities that they provide, he also loves the good food that he is given, whilst there.

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Review from Fjona T (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to my mum's rapid deterioration and with the care sector in such dire straits, living at home with me became untenable. I was forced into taking the dreaded decision of finding Mum a home. We are extremely lucky to have been told about Penpergwm House which from the day Mum visited for the first
time, she has been shown nothing less than utmost respect, care and love. A huge shout out to key carers who for me, the initial letting go of Mum, was terribly traumatic, worrying that she would be cared for like when she was home, have shown immense compassion, care and understanding and who are available at any time, offering advice and support to myself but especially to Mum. This same care and compassion is extended by all the staff. Penpergwm House, it is a privilege knowing that Mum is in the hands of a wonderful team. You truly are one big family embracing each and every resident.

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Review from Fiona L (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Penpergwm House has been caring for my mother for over two and a half years. During that time, which of course included the Pandemic, her care has been outstanding in every respect. The home is run by a very dedicated team who make the relatives always feel welcome and valued and every little problem
is always dealt with very quickly and professionally. My mother was out for tea with me the other day and told her friends “I love coming out with the family but it is always nice when I am taken back home to Penpergwm “- I don’t think you could have any more praise than this, it says it all.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Penpergwm House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Penpergwm House is calculated as follows: ( (142 Excellents x 5) + (1 Goods x 4) ) ÷ 143 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penpergwm House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (4)

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Meet the Team (4)

Georgie

Georgie Llewelyn

Job Title: Responsible Individual & General Manager

Joined: 2015

Georgie is part of the Llewelyn family who set up Penpergwm House more than 34 years ago and still owns and runs it. She used to be a primary school teacher and has transferred those and other senior management skills into the world of Care.


Georgie cares enormously about quality and bespoke care within Penpergwm House and making all the difference to the Residents' lives.


Tracey

Tracey Williams

Job Title: Registered Home Manager

Joined: 2014

Tracey was originally a nurse in South Africa, who after further professional development in the UK, brings an enormous amount of wisdom and knowledge of the world of Health and Social Care to Penpergwm House. She leads the Care team and is extremely well versed in the governance and regulations that are required to run a Care Home. Tracey's exceptional understanding of the needs of the older person enables her to lead the Care team to go beyond expectations and strive to provide the best possible practise within their roles.


Tatiana

Tatiana Kwinta

Job Title: Deputy Manager

Joined: 2007

Tatiana joined Penpergwm House many years ago and her dedication and core of Care has propelled her to deputy manager. You couldn't ask for any human to be more caring about our clients and her commitment to the Home is second to none. She leads the care team by example and makes Penpergwm House what it is.


Denise

Denise Keightley

Job Title: Office Administrator

Joined: 2016

Denise is the first port of call when you ring or come to the Home - originally from South Africa, Denise is on hand to answer your every query and point you in the right direction to the person who can help.


Frequently Asked Questions about Penpergwm House

What types of Care is Penpergwm House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Penpergwm House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Penpergwm House have?

There are 37 Single Rooms.

What are the Facilities & Services at Penpergwm House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Penpergwm House to the centre of Abergavenny?

3.4 mile(s) as the crow flies, distance by road may be significantly further.