Penpergwm House

Penpergwm, Abergavenny NP7 9AH
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10 39 Reviews
  • Penpergwm House, Abergavenny
Penpergwm House is a very special residential care home providing a superior choice of bespoke and quality services to cater for all the needs of an older person.

Set in the beautiful Usk valley near Abergavenny, Penpergwm House can offer a client a permanent home as well as the alternatives of respite (minimum of 2 weeks) or day care, for those who would prefer tailor-made support by the day. The Home can accommodate up to 34 residential clients and provide both comfort and surroundings that people can feel truly at home with. It is set in lovely gardens and very special surroundings and offers a very high standard of care and kindness in a friendly country house atmosphere.

Fabulous, caring staff are on hand to assist with each and every individual’s needs. The Home also has a wonderful, weekly programme of activities available and thoughtful and nourishing home-cooked food is one of the Home's main selling points. The ethos is to consistently provide lifelong-learning opportunities and entertaining events to appeal to all clients. Weekly trips out to a variety of places such as the theatre, tea dances, country gardens, churches and museums are also a vital part of life at Penpergwm House.

Full modern facilities include two lifts, WiFi throughout, two Reval baths as well as central heating and in every room emergency 24 hour call, wash hand basin, telephone and television provided. Many bedrooms also with en-suite facilities.

The Home look forward to seeing you....you are always welcome.

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Care Provided by Penpergwm House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Penpergwm House Ltd
  • Person in charge
  • Georgie Llewelyn and Tracey Williams (Home Manager and Responsible Individual)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Penpergwm House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,385
    • RESPITE Self-Funded Residential Care £900 – £1,385

  • Penpergwm House is a private Residential home and our room rates depend on the type of room that is available at the time and vary between £900 - £1,300 per week. This price includes care, meals, activities a dedicated telephone line and WiFi access. Incidentals such as the hairdresser, chiropodist, toiletries, newspapers, magazines, escorting fees etc. that we may supply are charged to the resident. We are a residential provider so we do not have a Registered Nurse on site, however we are able to access any clinical support needed via the district nursing team and / or GP.


    We have a variety of clients and there is a lively social aspect with lots of chatting and activity. I have attached this week’s programme and menu to give you an idea of happenings at Penpergwm.
  • (these prices are only a guideline, please contact Penpergwm House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors ALWAYS WELCOME, the doors always open for dropping in or having a tour of the facilities.


  • Parking

  • Ample parking at the front of the House and further parking down the track to another car park at the back of the House.


Penpergwm House Reviews (39)

Total of 39, showing 21-39
10

Penpergwm House has a Review Score of 10 (9.993) out of 10, based on 12 reviews in the last 2 years. Over all time Penpergwm House has 39 reviews.

Overall Experience

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Date Published

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Review from Ellie J (Granddaughter of Resident) published on 20 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a nurse for 20 years. This is not about me but I feel I should give my background to better understand that when I send my thanks and praise to Penpergwm House it is with experience. It is not just emotional but professional respect and gratitude I have.


It was a brief interlude in my

grandmother's long life and I truly cannot fault the care and attention she received while there. The care she had was faultless. Everyone was happy, from efficient, kind clerical staff to attentive, considerate care staff and everyone else who helps to run Penpergwm House. This was appreciated and made a real difference. I came every day in her last week. Each day she was clean, her bed comfortable, needs were met and people around were always willing to answer questions and talk if needed.


She died as peacefully as anyone can and I really feel she was very well cared for. So from someone who has seen care in all shapes and sizes. Some good, some bad, some in-between - thank you.


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Review from Julie B (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For my dad being a very independent and mentally astute 90-year-old, the thought of moving into residential care was very daunting. From our initial conversations over teams (due to Covid restrictions) with the manager and the team, taking my father on a virtual tour of the house, to follow up chats
on the phone to keep the engagement going prior to moving day made all the difference for Dad. Personalised care is very much top of mind and the staff really live and breath this. Nothing has been too much trouble and requests which may appear to be a bit “left field” have all been considered, and if best for Dad’s wellbeing, embraced. Dad was rather introverted in the early days but now he enjoys trips out with other residents, takes part in social activities including keep-fit exercises, and is fitter and more sociable than before! We know he is safe, happy, very well looked after and hopefully, in his forever home.

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Review from Helen H (Daughter of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Penpergwm House since June 2020. She was 98 years and needed full-time care after a stay in hospital. What a difference in my mother since she moved in! She has blossomed and rediscovered old talents which brought her joy before age-restricted her previously active life.
Penpergwm
is run incredibly efficiently by a dedicated team who remain totally committed to the residents’ well-being with a programme of various activities, exercise classes, and visiting entertainers. My mother enjoys the social life and the varied meals created by the excellent chef. There have not been any Covid cases due to the stringent precautions observed by the staff and all rooms are kept very clean.
My mother is flourishing and celebrated her 100th birthday in fine style due to great planning and thought by the staff. What more can I say except that we are very happy that mum is in such good hands.

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Review from S M (Daughter of Resident) published on 2 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum went to live at Penpergwm House during lockdown last year, she settled in amazingly well thanks to the love and kindness of all the staff and the efficiency and attention to detail of the management team. These lovely people have kept the residents safe, happy, and Covid free and are truly
amazing in many ways. We feel extremely lucky to have happened upon this wonderful Residential Home.

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Review from J A (Daughter of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Penpergwm since March last year and I have been so very pleased with how well she has been looked after. The staff are so kind and friendly and there’s always a warm and comfortable atmosphere. The food is very good and very well presented- tea and biscuits are always on offer!
The home itself is very comfortable and well presented, with beautiful gardens. The management and staff have done a terrific job in keeping the residents safe, well and happy through these difficult times. I can’t thank them enough.

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Review from Chris B (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was a resident at Penpergwm House for his last 18 months. They were happy times for him. The standard of care given by the staff was extremely high. The atmosphere in the home was always welcoming and friendly. Nothing was too much trouble for the staff. The food served was of a high standard
with a choice for residents to choose at each meal. The property was always well maintained with a homely feel. I was always kept informed of my Fathers care and involved in decision making. I cannot praise Penpergwm House enough and would endorse any recommendation. Thank you Penpergwm

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Review from Louise (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has lived at Penpergwm House since March this year and she is always very positive about the care she receives when we speak to her on skype or at the specially organised garden visits. Before lockdown, we were able to visit her in the home and everywhere was beautifully kept, clean and inviting-a
truly exceptional environment. The staff are very kind and compassionate and go above and beyond to help our mother feel relaxed and happy. They take great care in finding out what makes her feel comfortable and tune into her individual needs wonderfully. She loves the meals and looks so well. There are so many activities on offer and we're really happy to see photos on the blog to show that she joins in with some of them which is lovely to see. Through this difficult time, all the staff have worked tirelessly to keep the residents feeling calm and secure, and I am so grateful for their dedication, commitment and loving-kindness.

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Review from Lou J (Daughter of Resident) published on 6 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Penpergwm House for almost 6 years. From the moment my brothers and I stepped over the threshold, we knew that Mum would be happy, safe and loved there.
The staff are second to none. They make this Residential Home a true home from home and during this pandemic, they
have been even more than their job descriptions, they have been Mum’s family. I for one, can’t thank them enough.
From the beautifully tended gardens, the cleanliness of the comfortable rooms, the nutritious and delicious meals, the highly imaginative and entertaining events, the atmosphere and ethos of the home, the love and care shown to Mum (and the reciprocated love is reflected back in Mum’s face) - I can’t fault it. We have followed this on the blog which is constantly updated with wonderful photos and videos.
I am so very pleased that Mum lives here and could not recommend Penpergwm House highly enough for anyone’s loved one.

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Review from Isobel B (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, now aged 87, came to live at Penpergwm House in September 2018 on a trial basis after a spell in hospital. His home living arrangements had become very difficult and his health had deteriorated very badly. Since moving in he has never looked back and I have nothing but praise for the standards
of care he receives. From wonderful fresh, homecooked food for every meal, a wonderful entertainment and activities programme, beautifully kept grounds and interiors and most all an amazing team of friendly, caring and very professional staff. My Dad is happy, clean, well-fed and very content, he tells us constantly how much he likes it there. Well done Penpergwm, you have got it right. When I am old and unable to care for myself I want to live somewhere as good as this please.

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Review from Ruth W (Daughter of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in her 80's and suffered terrible anxiety issues. We moved her from a local care home to Penpergwm House due to the obvious decline in both her physical and mental health while there. Due to the absolutely wonderful care and attention Mum has received at Penpergwm House, she has become a different
person. She now mixes with other residents, loves the keep fit exercises, the music sessions, and all the other activities that have brought her out of her shell. The staff are so polite and professional and always have time to talk when we have any questions. The carers are so unbelievably warm and understanding that we both feel humble when we meet them. Mum has a phone in her room and we call her daily. She constantly tells us how wonderful both the food is (which we have found to be as good as the finest restaurants) and that she is at last able to make new friends. Thank you so much all of you at Penpergwm House for at last making Mum happy.

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Review from E P (Daughter of Resident) published on 16 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care during her stay of over 3 years. She was always treated with dignity and respect and her wishes adhered to. The staff are extremely kind and caring with cheerful demeanour.
They enabled my mother, in effect, to die at home which is a great gift to her and her family.
They looked after us as well as her.

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Review from Rod A (Son-in-law of Resident) published on 18 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 88-year-old mother was moderately demented and no longer able to care for herself in sheltered accommodation. We looked at 7 or 8 care homes in the area before finding Penpergwm. Although many of them had an impressive caring ethos Penpergwm stood out as being head and shoulders above the rest.
Although Mum was only there for 4 months before she passed away everyone treated her and us with kindness and respect. Nothing was too much trouble and we felt completely confident that she was in safe hands. They have a good relationship with the local GP and other healthcare professionals. I can’t recommend them highly enough.

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Review from A B (Son of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been here for 6 months and has settled very well. Made very welcome from start and now considers himself to be at home. All staff are wonderful and very caring. Would not hesitate to recommend to anyone looking for residential care.

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Review from L F (Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a tremendous but necessary decision for me; coming here, but the welcome is beyond belief; the help and care given. The understanding; so necessary to help you overcome your fears. Nothing is too much trouble, in fact, this never changes whatever you need or want is taken care of. From the top
management down to all members of staff. I feel I am cared for in every way and in happy and pleasant surroundings.

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Review from Jill T (Daughter of Resident) published on 12 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Penpergwm House for over 8 years. The staff are very caring and patient. My mother used to enjoy the many activities and outings. It's a caring home.

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Review from Tony (Son of Resident) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My octogenarian mother made the personal choice to move to somewhere she could "be looked after" a few years ago. Penpergwm was recommended to us by one of her doctors at the time. Since then, Mum has made friends with many other residents and a good many of the staff.


The care staff are superb,

nothing being too much trouble, from meals in her room on days when Mum isn't feeling so energetic, to making bath-time an occasion of fun and comfort (aromatherapy and hydrotherapy included).


The activities programme is rich and varied, from outings and painting sessions through to card nights, films, documentaries and wine-tastings. Opportunities to enjoy listening to good music, and participating in singing activities are among the real highlights Mum enjoys.


Friendly, dedicated visiting specialists offer a wide range of additional services and help, from physiotherapy and chiropody through to hairdressing. Residents' family members are made welcome at meal times.


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Review from Susan S (Daughter of Resident) published on 6 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother attends Penpergwm for the day twice a week. She is picked up and taken home at the end of the day. Mum looks forward to her days there, she particularly enjoys the organised activities, the garden and trips out. I am grateful for the respite, as it gives me a couple of days a week I can relax
in the knowledge mum is well cared for and having a nice time.
Recently Mum became a resident for a period of a couple of weeks. This had to be arranged at short notice, the staff arranged this efficiently and Mum was given a lovely room. The staff already knew her and vice a versa which helped mum settle. The staff encouraged mum to maintain as much independence as possible and were available if needed.

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Review from Alison (Daughter of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first contacted Penpergwm when my 88 year old father came out of hospital unwell. This was the first time he had really ever been ill and was very nervous about being at home on his own. It was decided that as he had an operation pending he would go into Penpergwm for a respite period to build up
his confidence and strength.
First impressions of the home were fantastic, a real fire in the entrance hall and the building and gardens are lovely. The staff were all very friendly and treated patients with great care and respect. The activities provided are amazing; quizzes, exercise classes, art, film, music, games, outings, etc. and are open to visitors as well as residents. The food menus change every week and there is always a choice.
Penpergwm is a very well run and caring home and I would not hesitate to recommend it. The team are very considerate and aware that making the decision to put your loved ones into a home is not an easy one even if just for a short period of time.

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Review from Matthias H (Son of Resident) published on 25 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

One word covers it – superb!
When mum decided she would like to move into a residential care home rather than have 24/7 home care, we took quite some time find a home we were happy for her to spend her remaining years in.
The facilities available, which we saw on our tour, were second to none. When
it came to showing mum around a couple of days later, even though the staff offered her the chance to gradually move in by doing a couple hours or half day, “day visits”, mum just turned around and said, “no I just want to move in as soon as possible”. This is from a very proud and independent lady, so it’s a firm stamp of approval.
We’ve always found all the staff very welcoming and accommodating and can’t recommend them enough, they make the home feel more like a friendly, family-run hotel, than a care home. Our only hope is, that it’s still the same when our time comes to make the move.

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Current Review Score: 10.0 (9.993)

Overview of Review Score

The Review Score of 10 (9.993) out of 10 for Penpergwm House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.993 for Penpergwm House is calculated as follows: ( (142 Excellents x 5) + (1 Goods x 4) ) ÷ 143 Ratings = 4.993

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Penpergwm House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (4)

Georgie

Georgie Llewelyn

Job Title: Responsible Individual & General Manager

Joined: 2015

Georgie is part of the Llewelyn family who set up Penpergwm House more than 34 years ago and still owns and runs it. She used to be a primary school teacher and has transferred those and other senior management skills into the world of Care.


Georgie cares enormously about quality and bespoke care within Penpergwm House and making all the difference to the Residents' lives.


Tracey

Tracey Williams

Job Title: Registered Home Manager

Joined: 2014

Tracey was originally a nurse in South Africa, who after further professional development in the UK, brings an enormous amount of wisdom and knowledge of the world of Health and Social Care to Penpergwm House. She leads the Care team and is extremely well versed in the governance and regulations that are required to run a Care Home. Tracey's exceptional understanding of the needs of the older person enables her to lead the Care team to go beyond expectations and strive to provide the best possible practise within their roles.


Tatiana

Tatiana Kwinta

Job Title: Deputy Manager

Joined: 2007

Tatiana joined Penpergwm House many years ago and her dedication and core of Care has propelled her to deputy manager. You couldn't ask for any human to be more caring about our clients and her commitment to the Home is second to none. She leads the care team by example and makes Penpergwm House what it is.


Denise

Denise Keightley

Job Title: Office Administrator

Joined: 2016

Denise is the first port of call when you ring or come to the Home - originally from South Africa, Denise is on hand to answer your every query and point you in the right direction to the person who can help.