He enjoys the activities and going out. He is well cared for here.
Erika N (Mother of Resident)
I find the staff are nice and most welcoming and my son always seems happy.
Julie G (Mother of Resident)
I find the home very nice and the staff excellent with the clients
Susan D (Wife of Resident)
Beacon Lodge has a Review Score of 9.4 (9.367) out of 10, based on 7 reviews in the last 2 years. Over all time Beacon Lodge has 7 reviews.
Review from Julie G (Mother of Resident) published on 26 September 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Beacon Lodge
Thank you for your kind words! We're thrilled to hear that you find our staff welcoming and that your son is happy here. It's our top priority to create a warm and positive environment for both our residents and their families. Thank you for your continued support.
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Review from Erika N (Mother of Resident) published on 4 September 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Service Manager at Beacon Lodge
Thank you so much for your wonderful review. We are thrilled to hear that your son is happy and settled at Beacon Lodge. It means the world to us that he enjoys the activities and outings and that he feels well cared for by our staff. If there's ever anything more we can do, please don't hesitate to reach out.
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Review from Susan D (Wife of Resident) published on 24 July 2024
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Overall Experience
5.0 out of 5
Reply from Tracey Webb, Registered Manager at Beacon Lodge
Thank you for your kind words. We're very pleased you have found our staff friendly and welcoming. It is lovely to hear you are happy with the food, our team makes it a priority to provide delicious and nutritious meals to our residents.
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Review from V C (Resident) published on 18 April 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Tracey Webb, Service Manager at Beacon Lodge
Thank you for sharing your feedback, we are delighted to hear that you find Beacon Lodge to be a friendly and welcoming place. We appreciate your honesty regarding the activities offered, if you have any specific suggestions or preferences for activities you would like to see implemented please feel free to share these with the care team, your input helps us tailor our service to better meet your needs and preferences. To ensure that your concerns and feedback are properly addressed, we encourage you to communicate directly with your care team. They are equipped to address your needs promptly and efficiently. Any concerns or feedback you share with them will be escalated to upper management for further consideration and action.
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Review from C G (Sister of Resident) published on 18 April 2024
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Overall Experience
4.0 out of 5
Reply from Tracey Webb, Service Manager at Beacon Lodge
Thank you for taking the time to share your kind words about your brother's care at Beacon Lodge. We are so pleased to hear that he is receiving the support and attention that he deserves. Please do not hesitate to reach out if there is anything further we can assist you with, we are here to support your brother and your family in any way we can.
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Review from Corinne C (Resident) published on 11 July 2023
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Overall Experience
4.0 out of 5
Reply from Dawn Crandon, Site Manager at Beacon Lodge
Thank you so much for your positive review of Beacon Lodge. We are thrilled to hear that you are happy and comfortable in your room. If you have any further feedback or if there is anything else we can do to enhance your experience, please do not hesitate to reach out to us.
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Review from Paula P (Sister of Resident) published on 11 July 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Dawn Crandon, Site Manager at Beacon Lodge
Thank you for your kind review, it is wonderful to read about your positive experience. We are dedicated to creating a warm and nurturing environment where your brother feels valued, safe, and supported, and your feedback reinforces that we are on the right track.
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The Review Score of 9.4 (9.367) out of 10 for Beacon Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.667 for Beacon Lodge is calculated as follows: ( (62 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 84 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Beacon Lodge is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 6 registered maximum number of service users is 1.2, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Registered Manager
Beacon Lodge is a wonderful place where independence is encouraged and individuality is celebrated. Younger individuals living with disabilities are able to live in an environment which offers freedom and choice. The care provided at Beacon Lodge is tailored to our residents’ aspirations and personal goals, and the team work hard to deliver an empathetic support service. Residents not only receive support but are also are encouraged to achieve milestones and live life to its fullest potential. The care team at Beacon Lodge go above and beyond for our residents and it is an honour to be a part of such a wonderful team.
