Red Rose Care Home

Park Road, Garden City, Ebbw Vale NP23 8UP
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9.2 44 Reviews
Red Rose Care Home strives to provide the highest quality of care possible, meeting the needs and wishes of each resident. The home is purpose-built and is at the heart of the community, just a short drive from Ebbw Vale.

The friendly team of carers helps residents with daily tasks, provides nursing care for people who have complex medical needs, palliative care, and respite care.

Each resident is unique and staff take their time to get to know them to understand their likes and dislikes and explore how to best make them happy and comfortable. Red Rose care home actively encourages residents to take part in all decisions, from contributing to the way their room looks to the therapies they receive.

In addition to a varied activities programme, residents can enjoy the lovely garden or socialise in the communal areas.
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Care Provided by Red Rose Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Cristina (Home Manager)
  • Admission Criteria
    • Local authority, NHS & Private
    • Ages 55+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Red Rose Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,180
    • Self-Funded Nursing Care £1,000 – £1,180
    • RESPITE Self-Funded Residential Care £1,000 – £1,180
    • RESPITE Self-Funded Nursing Care £1,000 – £1,180

  • There will be additional charges for extra services such as chiropody and hairdressing
  • (these prices are only a guideline, please contact Red Rose Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Red Rose Care Home Reviews (44)

Total of 44, showing 1-20
9.2

Red Rose Care Home has a Review Score of 9.2 (9.205) out of 10, based on 6 reviews in the last 2 years. Over all time Red Rose Care Home has 44 reviews.

Overall Experience

  • 32
  • 12
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Date Published

44
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Review from Angela S (Wife of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I write as a wife to my husband who has dementia. I express his view as correctly as I can from knowledge of over 60 years of my husband. He is content and settled, now he has been at Red Rose over 6 months. I believe he may question the general appearance of the home relating to decor and upkeep but
I know all staff strive to make everything as homely as possible.

Reply from Shah Seehootoorah, Director at Red Rose Care Home

Thank you for taking the time to share your review. We welcome your feedback and will be sharing your positive words with the team. We are currently undertaking a complete redecoration of all bedrooms systematically and redecorating the main lounge again. We are still in the process of getting Red Rose to where we want it following our acquisition of the home, but this should be all achieved this year. Thank you for your continued support.


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Review from Rose H (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I and my brother find the staff very good and they are doing something every day.

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Review from C J (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very settled and happy. He loves all the staff and all the staff love him. Can't fault anything.

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Review from Melanie P (Daughter of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well what can I say this is an outstanding care home as my dad has the very best of care and I'm so proud of what everyone does to care, entertain, and look after my dad and he is so happy there as he went there came home for 12hrs and asked to go straight back as he missed them terribly. God bless
you all and I can't thank you all enough you're all amazing.

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Review from Pat C (Son of Resident) published on 10 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Red Rose from hospital, she absolutely loves it. All staff are caring and very friendly, nothing too much trouble. The home has regular singing sessions and we all attend, really nice to see the residents enjoying themselves along with the staff.
There are always plenty of
activities for the residents along with raffles and other fundraising activities. Christmas is always a very special time for families and their loved ones. Well done to all the staff, keep doing what you obviously enjoy and thank you.

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Review from Judy P (Day Care) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Red Rose Care Home on several occasions now and have always been made to feel at home straight away. The atmosphere is amazing and the staff are extremely caring and very friendly. The residents are really well cared for and the home has a lovely, homely feel to it.

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Review from Patricia C (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was taken into hospital in October 2021. She was very poorly and due to covid we were unable to visit. After a full month, we were allowed to visit suitably gowned up to celebrate her 90th birthday. We were shocked at the decline in her mental health. At one point the family called
to say their goodbyes. After a horrendous week, she seemed to pick up and was transferred to Red Rose Nursing Home just before Christmas. Following a two week isolation period, we visited, the change was immense. She was alert, chatting, had not lost her sense of humour. We had mam back. Cannot thank the staff enough for their care, patience and love shown to her.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Words can't express how lovely it was to read this review. It is a pleasure to have been part of your loved one's recovery during a difficult period and we are so happy that you have "got Mam back" this is why we do what we do. Thank you for your lovely words.


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Review from D B (Friend of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited many homes that my friend has resided in over the past four years, and Red Rose has, without doubt, been the best! The care that they give my friend and what U have seen them give other residents is, without doubt, second to none. I have always been greeted with a smile, and every member
of staff is friendly and helpful. I would not hesitate to residing myself when the time comes.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your lovely words. I will ensure they are passed onto the staff team It is nice to hear that you have witnessed the care provided to not only your friend but also to others in the home.


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Review from Sheelagh M (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Red Rose for nearly three years. Throughout this time, the staff have been truly amazing in the care they have delivered. They are all professional, friendly and caring, keeping me informed of any changes. Many thanks to them all for their professionalism and dedication to high standards
of care.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your lovely review, which will be passed on to the staff. It is a pleasure looking after mum, and I am glad to hear that you are happy with how she has settled and the communication you receive.


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Review from Tracey P (Daughter of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a challenging time for everyone. My mum's health has declined but the staff have always been very supportive and I can see on my visits the positive relationships and care they show. I'm always met with a happy face or a cheery tone, if phoning, by staff. I'm sure that staff have been tested
beyond with the pandemic; keeping everyone as safe as they can and would like to say a massive thank you to all.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you so much for your kind words and thanks. It has certainly been a different two years but we have tried to keep things as settled as possible in the home. I will pass your thanks onto the staff and it is perfectly timed as we are celebrating staff recognition week this week in the home.


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Review from Linda T (Sister-in-law of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been here since August 2021. We can't fault anything. The staff are most helpful and kind and my brother-in-law is very happy here. Lots of entertainment and things going on. Don't regret placing him in Red Rose. He is safe here and happy.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your kind review of Red Rose. We are so pleased that your brother-in-law has settled and is happy in the home. We always strive to ensure there is varied entertainment and activities and are glad that this is something he enjoys.


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Review from Victor T (Brother of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and my brother is very happy here. The staff are great with him. He settled in straight away. Food is good and tasty. Looking forward to Xmas.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your kind words. We are so pleased that your brother has settled in well to the home. Christmas was certainly different again this year but everyone had a lovely time.


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Review from Pat R (Cousin of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is very happy here and has settled really well she tells me everyone is kind so I have no worries about her.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Many thanks for your lovely review. We are glad that your cousin finds the staff kind and that she is settled and happy at Red Rose.


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Review from Pauline D (Sister of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've only visited my brother on a few occasions, and I am very pleased with the care provided. The staff who I've talked to are very kind, caring and always have a smile on their faces. That cheers up the residents and can also reassure visitors. I also feel my brother is part of a family member, not
just a resident. Thank you all, much appreciated.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your lovely review. We want everyone at Red Rose to feel like they are part of the family, so I am glad to hear that you feel this is the case.


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Review from Sian F (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive during end of life. Phone calls - able to confirm if hospital visit necessary. Able to visit - 1 of us once we were notified. All staff exceptionally friendly and easy to talk to. Entertainment and liaison with family outstanding.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your kind words it means a lot to hear that you had such good support from the home during a difficult period. It was our pleasure to look after you and your loved one throughout their stay.


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Review from Alison A (Friend of Resident) published on 5 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid restrictions, I have not visited the home. However, staff and management are excellent at dealing with any queries. The use of FaceTime technology at the home has been great during the pandemic.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your thoughtful comments. I am glad that queries have been handled in an excellent way. We have all learnt new ways of communicating during the last year and FaceTime is a new firm favourite.


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Review from Christine M (Sister of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I phone or go to the home the staff are very friendly and helpful. They take good care of my sister who is very happy living there. The home is always very clean and the food is excellent.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

We appreciate your kind words and the time taken to leave this feedback. We strive to ensure that everyone living at Red Rose has a good choice of food to choose from. We know that food is such an important part of our daily routine. We are glad to hear that you feel your sister is well cared for.


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Review from Lindsey E (Daughter of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very approachable, supportive, kind and caring to both relatives and residents. The staff have kept us informed all the way through Covid and ensured there was regular contact with family.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your review. It has been a hard year for everyone and we are pleased that you are getting regular contact despite the circumstances we have been in. It has been important for us to make sure everyone is still involved in the lives of their loved ones.


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Review from Phillip H (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Red Rose Care Home are very considerate to the residents' needs. Although my mother has ill-health and is not as sharp as she was years ago, she constantly reassures the family "I'm being well looked after".

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you so much for taking the time to leave your feedback. We are so happy that mum feels well looked after as this is the most important thing for all of us at Red Rose.


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Review from Lynne R (Daughter of Resident) published on 23 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Red Rose Care Home on the day of lockdown in March 2020. It is difficult to give an accurate review as obviously, we have been unable to enter the home. What I can say is that considering the circumstances, my mother has seemed to settle well, is well cared for and seems to be happy.
The staff seem caring and reassure us on the phone with any concerns we may have.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you so much for your feedback on the home. We appreciate that this has been a very uncertain time for you and your loved one. We are looking forward to welcoming you into the service soon. It is been a difficult year with the pandemic but I am pleased that communication has been there to reassure you during this difficult time.


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Current Review Score: 9.2 (9.205)

Overview of Review Score

The Review Score of 9.2 (9.205) out of 10 for Red Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Red Rose Care Home is calculated as follows: ( (53 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Red Rose Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Red Rose Care Home

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Frequently Asked Questions about Red Rose Care Home

What types of Care is Red Rose Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Red Rose Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Red Rose Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Red Rose Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Red Rose Care Home to the centre of Ebbw Vale?

1.1 mile(s) as the crow flies, distance by road may be significantly further.