Red Rose Care Home

Park Road, Garden City, Ebbw Vale NP23 8UP
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9.2 44 Reviews
  • Red Rose Care Home, Ebbw Vale
Red Rose Care Home strives to provide the highest quality of care possible, meeting the needs and wishes of each resident. The home is purpose-built and is at the heart of the community, just a short drive from Ebbw Vale.

The friendly team of carers helps residents with daily tasks, provides nursing care for people who have complex medical needs, palliative care, and respite care.

Each resident is unique and staff take their time to get to know them to understand their likes and dislikes and explore how to best make them happy and comfortable. Red Rose care home actively encourages residents to take part in all decisions, from contributing to the way their room looks to the therapies they receive.

In addition to a varied activities programme, residents can enjoy the lovely garden or socialise in the communal areas.

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Care Provided by Red Rose Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Cristina (Home Manager)
  • Admission Criteria
    • Local authority, NHS & Private
    • Ages 55+
  • Room Information
    • Single Rooms (32)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Red Rose Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,180
    • Self-Funded Nursing Care £1,000 – £1,180
    • RESPITE Self-Funded Residential Care £1,000 – £1,180
    • RESPITE Self-Funded Nursing Care £1,000 – £1,180

  • There will be additional charges for extra services such as chiropody and hairdressing
  • (these prices are only a guideline, please contact Red Rose Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Red Rose Care Home Reviews (44)

Total of 44, showing 21-40
9.2

Red Rose Care Home has a Review Score of 9.2 (9.205) out of 10, based on 6 reviews in the last 2 years. Over all time Red Rose Care Home has 44 reviews.

Overall Experience

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Review from T C (Great-Niece of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Red Rose Care Home up enough. All the carers are amazing and one team member has been outstanding, I cannot praise her enough. Thank you.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you for your kind words they mean a lot to the team. We are so happy that you and your Aunt are having a positive experience at the home, it is always our pleasure.


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Review from B P (Niece of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, kind staff where nothing seems to be too much trouble. My aunt says she is happy and comfortable here, especially during such difficult times when vising has been limited.

Reply from Kerrie Davies, Home Manager at Red Rose Care Home

Thank you so much for your kind words. We are glad that your aunt is happy and that you are happy with the service provided.


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Review from D A (Son of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and mother spent one week at Red Rose. They settled in after the first day and made it clear they liked being there. The staff were friendly and considerate and made my parents comfortable. They involved them in conversations by asking them about family and their interests. This made them
feel at home. This was such a relief for the family. I found the nursing and caring staff very professional and I would like to thank the management for their advice during the initial assessment and their stay.

Reply from Olivia Shields, Marketing Assistant at Red Rose Care Home

Thank you, for letting us know how we are doing at Red Rose Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a fantastic day.


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Review from L G (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Red Rose Care Home for 3 years. The staff are fantastic with him. The only time there are concerns is when no regular staff are on shift and they obviously do not know the residents. The regular staff here are caring, they listen to my concerns etc and I cannot fault them.

Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you for letting us know how we are doing. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a great day.


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Review from Marie T (Daughter of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mother prefers to stay at home when we are away on respite, she does settle in due to the kindness of the staff. For my part, I am happy in the knowledge that the care provided is of a very high standard. I would like to give a special acknowledgement to the Manager, especially for her professionalism.
The home is clean and well laid out. I especially appreciate that there is a qualified nurse on duty 24/7.
The lift could do with a bit of TLC and parking at the front, makes it difficult to access the home with my mother in a wheelchair along with her personal belongings.

Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from C M (Niece of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very approachable, friendly and attentive. Noticed a change in the mood, sociability of m uncle since he has been at Red Rose and he has settled in well. He's personal needs are well met and he is always clean and well dressed, compliments to care, domestic and laundry staff.

Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.


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Review from Brian M (Brother-in-law of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view, everybody is so kind and understanding.

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Review from M J (Daughter-in-law of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Available at all times to care for residents.

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Review from Cliff J (Son of Resident) published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and caring.

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Review from Elsie M (Sister of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view, you all do wonderful work.

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Review from Kathleen S (Daughter-in-law of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law is well looked after, her room is always clean and warm. She is always clean and tidy.

Reply from Andrea Saunders, Business Development Manager at Red Rose Care Home

We are so pleased that you feel confident in the home and care team.


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Review from K D (Daughter of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and always smiling. Nothing is too much trouble for them. Very quick at solving problems and getting things done.

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Review from Malcolm S (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after and the staff really care about the residents. Food is well liked by the mother and a good choice of meals. Overall, I am well pleased with the care and professionalism of the home.

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Review from Julie W (Daughter of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is lovely. All staff members are brilliant. If I want a chat, there is never a problem. Mam is looked after 100%. Mam loves it here. A very big change in Mam since she has been here. Mam is happy, so I am happy. I can sleep at night knowing Mam is looked after 24/7.

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Review from Lynne W (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried and reluctant to put Mum into a home. As a service nurse, I felt I could care for her so was especially guilty.
The staff in the home, every one of them, made her welcome and were caring and compassionate. Nothing was too much trouble. They were excellent. I cannot tell you how much this
meant to my mother, also an ex-nurse.
When she deteriorated, the staff; painter, laundry lady, cooks, carers, nurses, were exemplary and gave Mum tremendous care, were compassionate and understanding. I cannot praise them enough from bottom to top and myself and family thank them for making a very hard time a pleasure.

Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you Lynne for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Red Rose Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mum with dignity and the compassion she deserved during her time at our home. We hope that her time at Red Rose did see some friendships flourish with both the Care team and residents. Thank you again Lynne, if there is anything more we can do please do not hesitate to reach out.


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Review from Elizabeth P (Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and a very caring staff. Thank you for all you do.

Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you, Elizabeth, for letting us know how we are doing at Red Rose Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Jayne M (Sister of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff caring and compassionate, helpful and accommodating.
Nothing too much trouble.

Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you, Jayne, for letting us know how we are doing at Red Rose Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Sandra B (Daughter of Resident) published on 8 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Red Rose Care Home is a well-run nursing home. Caring and friendly staff in all areas. Good nursing care provided by the team.

Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you, Sandra, for your comments about your recent experience at Red Rose Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from J C (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in a safe happy environment. All her needs are met without delay. All the staff are very caring and respectful. I am happy knowing my mother is well cared for. The food is excellent, they are happy for me to have meals with my mother. We are well supported. There are good activities every
day with an enthusiastic coordinator!

Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you for your kind comments about your recent experience at Red Rose Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Julie S (Daughter of Resident) published on 2 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved into Red Rose Care Home in 2017, after both suffering awful strokes. The care they have received has been excellent. We were so concerned about our parents moving into any home, but our fears were quickly dispelled, once we saw the care and attention the residents received. The rooms
are always clean and laundry is done to a good standard. The food is good, with a varied menu. But most importantly, the staff are excellent. Nothing is ever too much trouble and they treat the residents with kindness and patience. They inject warmth and fun into the resident's lives whenever possible and residents can take part in a range of activities. There are always qualified nurses on duty and a Dr calls regularly for routine appointments.
Sadly my dear Father just passed away and we were able to stay at the home with my father for almost a week. He was cared for with dignity, gentleness and genuine affection. As a family, we were also cared for so well and supported throughout.

Reply from Ronnie Cavanagh, Marketing at Red Rose Care Home

Thank you, Julie, for your kind comments about your recent experience at Red Rose Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thank you once again.


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Current Review Score: 9.2 (9.205)

Overview of Review Score

The Review Score of 9.2 (9.205) out of 10 for Red Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Red Rose Care Home is calculated as follows: ( (53 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 72 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.538 Points relating to the number of positive Reviews for Red Rose Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 6 Positive Reviews ÷ 6.4 = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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