The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
Submit a Review
9.9 129 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.

Show The Rookery Care Home on the Map

Care Provided by The Rookery Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Rookery Care Ltd
  • Person in charge
  • Rebecca Ray (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for The Rookery Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,308 – £1,309
    • Self-Funded Residential Dementia Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Dementia Care £1,308 – £1,309

  • These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
    Respite stays are for a minimum of a 3 week stay
  • (these prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


The Rookery Care Home Reviews (129)

Total of 129, showing 1-20
9.9

The Rookery Care Home has a Review Score of 9.9 (9.874) out of 10, based on 49 reviews in the last 2 years. Over all time The Rookery Care Home has 129 reviews.

Overall Experience

  • 111
  • 17
  • 1
  • 0
  • 0

Date Published

129
15
21
49
80

Review from Elaine H (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently been very poorly again and is completely bedbound. Rather than her go into hospital she has been cared for in The Rookery which we appreciate so much. She is kept comfortable, clean and looked after in an exemplary manner. We find comfort in the fact she is treated in this way and
couldn't ask for better. The staff also look after us as a family and for all these reasons we are extremely grateful.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our service and provide such a lovely review, we try our best to keep residents at home within their surroundings and hospital admission is the last resort. Thank you for being so complementary about our service, the care to our residents is the most important part of our roles and also providing reassurance to you as a family.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Y R (Friend of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review to this care home is excellent. Care of nurses is next to none. Excellent caring of residents is number one in everything they do, involving in entertaining and craft making, and making that they are all looked after health wise.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave us a fantastic review, We are pleased you are happy with the service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Son of Resident) published on 31 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standard of care tailored to the individual's needs. Very responsive to changes in care and dietary needs. Staff work very hard to be approachable and trustworthy.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your review, it means a lot to us as a team, we are pleased your experience has been positive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole P (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has not found it easy to settle, even so all the staff have tried so hard to make her welcome and as happy as is possible. All staff are so kind, caring and dedicated, nothing is too much trouble for them. The atmosphere there is really lovely and, as family, we are all made so welcome.

Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you Carole for your lovely review, i will ensure that the staff are aware of this lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stuart T (Friend of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very friendly, and we would like to thank them all for looking after our good friend.

Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you Stuart for such a lovely review, i will ensure that the staff are made aware of your kind review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darren H (Friend of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff always helpful, respectful

Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you Darren for such a positive review, I'll will ensure that the staff are aware of this lovely review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tina G (Daughter-in-law of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother-in-law has been here the staff have been very helpful happy and always about if you need anything. She seems very happy here and seem really settled.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to complete a review, I am pleased your experience of The Rookery has been positive and that staff are helpful and on hand when needed.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lyndon P (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care that my mother is receiving. The facilities are good and the staff are also good.
My main concern is to do with the apparent lack of activities/entertainment for the resident. I have not seen any take place during the last 4 months. Otherwise, all good.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your review, I am sorry you haven't seen activities when you have visited however I want to reassure you that we have a daily schedule that takes place throughout the week and on some weekends to celebrate certain festivities. Your mother is encouraged to take part in the activities however on occasions can refuse to join in which is down to her personal choice but she did come 3rd place in our recent St David's card making competition and had 1st prize in pancake tossing on Pancake day. Our monthly newsletters are sent out to families which captures some of the activities and events taken place that month. We are always grateful for feedback to improve our service and your feedback will be shared with the activities team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel B (Friend of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this home for some time and the standard of care remains very good. It is a very happy and safe environment for everyone. Many thanks to the staff.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home. I am pleased your visits have been positive and that you can see we are a safe environment and a happy home which is what we aim to provide.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin P (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Rookery Care Home for two years and in that time we have had no concerns as a family. She is well looked after and we are kept well informed regarding her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Placement has been a very positive thing for Mam. The environment is cheerful and welcoming. Activities encourage residents to participate and keep them busy and engaged. The staff are approachable and helpful and treat residents with respect but also as if they were family members.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul P (Son of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The treatment my mother has received from the staff has been first class. They are attentive to all residents and all approachable. The management handle quires in a timely manner and respond to all issues that are raised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane A (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has settled well.
She is well looked after, enjoys the company of the carers, enjoys the food. She always looks clean and cared for. Her health and happiness have definitely improved as she now has 24/7 care

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our service. I am pleased your feedback has been positive and that your mam has settled in well and that her health and happiness has improved since residing here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne M (Sister of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given to my sister and have no concerns about her being cared for and looked after. She has a comfortable room and all facilities are close by for her. All staff are caring and helpful to her and myself.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your positive feedback which will be shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael L (Husband of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for over two years.
Initially I was anxious about her placement but it soon became obvious that she was in the care of lovely people from the most senior to junior member.
Consequently she has settled and has a smile on her face.
She has been treated with kindness and
dignity and I have no doubt about the correctness of the placement.
It's not unusual to hear a member of staff say 'I love my job'.
The Rookery Care Home appears to be well lead by senior staff who are open to suggestions and are responsive.
All staff deserve public recognition for their dedication to the task of creating a positive environment.
Well done everyone.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to provide such wonderful feedback. I am pleased that you are happy with the service we provide and will ensure your feedback is provided to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Daughter-in-law of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first moment I set foot through the door the staff there were polite and helpful. They showed me around as my mother-in-law was going to stay there. It was clean and well looked after. I spoke to other residents and all seemed happy and well cared for. Lots of activities for them. Arts and crafts.
Fetes and singers in the evening. My mother-in-law was there a few weeks, this was the first time that she felt relaxed, safe and cared for. She said the food was lovely and couldn't ask for better people looking after her. Nothing was too much trouble, they had time to spend with her. Would personally like to thank the deputy manager, senior care assistant and two other staff members as they were the ones who spent the most time with her. For the amazing care that they gave her. We felt at ease when she was in their care. Also the others that were there for her also. My mother-in-law was only there a few weeks but they were really happy for her. Would recommend this home. 5 stars for everything. Thank you from both of us.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for providing such lovely feedback, I am pleased that your mother-in-law was settled and happy during the short time she spent with us and that you as a family were also happy with the care and service we provided. I will ensure your feedback is shared with The Rookery team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Daughter-in-law of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Speaking on behalf of myself and the rest of the family. I cannot praise the staff and management enough. The loving care they have shown my mother-in-law has been amazing and the carers are very special people. Their care has also extended to the family and we will be eternally grateful for their love
and support during a very difficult time. Thank you all.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave such a lovely review, I am pleased that you were happy with the care provided and that you as a family felt supported during this sad time, it was a pleasure to care for your mother-in-law, thank you for your lovely words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen D (Daughter-in-law of Resident) published on 11 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law recently passed away at the age of 102. She was a resident at the Rookery Care Home since February 2021. We have been more than happy with the excellent care she received throughout this period.
As her health gradually declined over the past few months, she was treated with kindness
and patience and no effort was spared in ensuring that she was made as comfortable as possible.
Mention must also be made regarding housekeeping at The Rookery. Her room and personal belongings have always been immaculately kept and she repeatedly enthused about her 'lovely meals'.
In conclusion, the family would like to express their thanks and appreciation to everyone involved in the care of my mother-in-law.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us. It has been a privilege to care for your mother-in-law, I am glad your experiences have been positive, I will ensure your feedback is shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Friend of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my neighbour/friend at The Rookery. The outside of the building is very inviting. The staff are very friendly and helpful. The rooms and surroundings are clean and very nicely set out.
He told me how caring everyone was (I could see this for myself whilst visiting).
I was very impressed
with everyone and everything I saw. I would recommend visiting if a relative needs care.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home, I am pleased your visit was positive and your friend enjoyed his stay with us. Your feedback will be shared amongst the Rookery team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A I (Daughter of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live abroad and this is the first opportunity I've had to visit my mum since she came to live at The Rookery. My first impression was that the home was clean, fresh and inviting. I was greeted warmly by the staff and spent several hours a day in a row visiting Mum and observing the day-to-day operations.
I was never made to feel uncomfortable or a burden. The staff are extremely professional and genuinely caring and compassionate to all the residents no matter how difficult or tedious the task at hand. The level of care my mum is receiving is far above my expectations. I cannot thank the staff enough for all they do for my mum and the other residents, and for easing any worries I had about Mum's care and well being.

Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you for such a positive review, we are glad that you find the home staff to be kind and caring. I will pass your review onto the staff who I know will be delighted.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 49 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.874 for The Rookery Care Home is calculated as follows: ( (516 Excellents x 5) + (56 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 580 Ratings = 4.874

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 49 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 49 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager

Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.


Susan

Susan Woods

Job Title: Deputy Manager

Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.


carly

carly Jones

Job Title: Senior Care Assistant

Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.


Neil

Neil Robins

Job Title: Chef

Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.


Frequently Asked Questions about The Rookery Care Home

What types of Care is The Rookery Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Rookery Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Rookery Care Home have?

There are 41 Single Rooms.

What are the Facilities & Services at The Rookery Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Rookery Care Home to the centre of Ebbw Vale?

0.2 mile(s) as the crow flies, distance by road may be significantly further.