The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.9 123 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.

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Care Provided by The Rookery Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Rookery Care Ltd
  • Person in charge
  • Rebecca Ray (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for The Rookery Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,308 – £1,309
    • Self-Funded Residential Dementia Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Dementia Care £1,308 – £1,309

  • These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
    Respite stays are for a minimum of a 3 week stay
  • (these prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


The Rookery Care Home Reviews (123)

Total of 123, showing 21-40
9.9

The Rookery Care Home has a Review Score of 9.9 (9.859) out of 10, based on 43 reviews in the last 2 years. Over all time The Rookery Care Home has 123 reviews.

Overall Experience

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  • 17
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Date Published

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Review from Beverley S (Mother-in-law of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into The Rookery Care Home in August 2023.
The staff are incredible, so caring and very friendly. I feel confident my mother-in-law is receiving the best care possible. If there are any problems or any changes in her condition, I will receive a call and this will be discussed.
I feel very consulted about anything to do with my mother-in-law's well-being.
We were so grateful to find The Rookery and will recommend the care home to anyone who has loved ones who need to be cared for.
I want to thank management and all the staff for what you all do!

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for taking the time to write such a fantastic review. As a team, we take pride in the work we do and it's always lovely to hear such wonderful feedback, I am so happy that your experience has been so positive, thank you for choosing us to care for your mother-in-law.


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Review from Jason H (Son of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since day one, when myself and my family visited The Rookery Care Home for a visit before my mother was admitted, the staff have been nothing short of exceptional, friendly, helpful, understanding and sympathetic. My mother became a resident in March 2023 and has been looked after with outstanding care.
The staff are all very approachable and always reply to any questions with full and detailed feedback. I, personally, couldn't be happier or feel safer in the knowledge that my mother is being looked after 24 hours a day by such professional and caring people.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for writing such a wonderful review, I am so pleased that you are happy with the service we provide, it's important to us that families are kept updated and remain fully involved. I am glad that you have the reassurance that Mam is safe and well cared for.


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Review from H C (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I last visited my mother, she was happy and very active. The staff are always very helpful and update me with her care plans etc, One of the staff took time to have a long chat with me about Mum which was lovely. As Mum's dementia progresses and her attention span is very short, it's difficult
to have a conversation with her now and I felt there were only fleeting moments when she recognised me.
I am always updated if there is any change in my mother's condition very quickly and they involve me in her care where possible.
I only have praise for The Rookery Care Home and their staff, we, as a family, feel blessed that our mother is in such a caring and homely environment. We would recommend any family to really consider The Rookery if they need care for their relative.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your lovely review, it's important that families are updated with changes and kept fully involved, I am pleased to hear that this is the service you have received, thank you for choosing us to care for Mam.


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Review from Teresa P (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at The Rookery Care Home since 18th July 2023. He suffers with vascular dementia/Alzheimer's and degenerative macular disease plus numerous other ailments.
I and the rest of the family always worried whether he would settle, especially being that it was a different environment
to what he was used to. I can totally, 100% say we had no need to worry. The staff are wonderful, not only to their residents but to their families. Nothing is too much trouble, they keep you informed with regard to anything that concerns Dad. Knowing that he is so well looked after and that he is happy where he is removes a lot of the stress from myself and the rest of the family. The Rookery staff are so approachable and nothing is too much trouble for them.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for leaving such a wonderful review, I am so pleased your experience of The Rookery has been so positive, I will ensure your review is shared throughout the team.


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Review from Amy L (Granddaughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff members at the care home are incredibly attentive and compassionate, providing great care to all residents.
The rooms are spacious, clean and comfortable, creating a homely and welcoming environment. The common areas are well-maintained and offer a variety of activities and amenities for
residents to enjoy.
The care home truly values the well-being of its residents and provides personalised care and support, taking the time to get to know each resident on a personal level. It is evident that they genuinely care about the happiness and quality of life of each resident.
My grandmother is in good hands and she is happy overall, receiving the care and support she deserves.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thanks for completing a review for The Rookery. We love our home and take pride in the work we do. It is good to know that you are happy with the care provided to your grandmother and are supported as a family.


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Review from Kenneth M (Son of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with my mam's care. No concerns at all. The food is excellent. The staff are brilliant with my mam. I know that she is being cared for to a very good standard. Our family feel very welcomed and nothing is too much for the staff.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us and sharing your positive experiences. It's extremely important to us that family are welcomed and have trust in us to care for their loved ones.


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Review from Stephen D (Son of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the manager and staff of The Rookery Care Home. The high standard of care and attention that my mother receives is second to none. We are always promptly informed of any health issues that have arisen and have been kept abreast of treatments needed.
Finally, I must mention
that her room is always clean and tidy, which is a credit to the housekeeping staff.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for leaving such a wonderful review, I am so pleased your experience of The Rookery has been so positive, I will ensure your review is shared throughout the team.


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Review from Lauren J (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, very considerate and caring. My mother has settled in well there thanks to them. The home, itself, is clean and food always looks appetising. I cannot thank them enough for looking after my mother so well.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your review, the team work hard to ensure residents are happy and comfortable and the home is presentable.
I am glad your experience has been so positive.


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Review from Carol T (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Rookery Care Home until the 3rd of January 2024 when we sadly lost her life. She had been at The Rookery for nearly three years and if it hadn't been for the care provided in the last few years that she'd been at The Rookery, this sad day would have come a lot sooner.
She
was contented there and was well looked after. She always commented how clean and tidy it was and how good the food was. The staff were very attentive to her needs and they made her stay there very enjoyable. The communication between the staff and myself regarding the well-being and any health issues was very good. Some care homes receive bad publicity and reviews but I would absolutely recommend this facility to anyone who was looking for a suitable care home for their loved ones.
My mother spent her last years here and can't thank The Rookery enough for all the care they provided.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Such beautiful, heartfelt comments, we are so very lucky at The Rookery to have spent time with your lovely mum and get to know you all, as a family. It is such a privilege. I'm so glad you chose The Rookery. Thank you so much for the kind words.


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Review from Pat S (Sister of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my sister a few times a week. There is always a friendly welcome as soon as I enter the home. We appreciate the care my sister has from all staff members. I’m so glad we visited The Rookery Care Home when we were looking for residential care for my sister. We truly found a “home”.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write a review, feedback is really important to us. As a team, we are passionate about the care we provide and I am pleased your experience has been so positive and that you feel so welcome during your visits.


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Review from Robyn M (Granddaughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about moving my nan into a home, as I had been caring for her for a few years myself.
I cannot express how easy and comfortable the staff have made the whole experience for me. When she first moved, we were in lockdown and they called me every day from the home's iPads to allow me
to speak to my nan as they knew how much we were both struggling with the change.
The staff, for the last three years, have been nothing but exceptional. Nothing is ever too much trouble, they are fantastic with updates and reviews, they always have time to talk with me when I’m concerned about my nan's condition and make me feel so welcome when I visit. They take exceptional care of my nan and I think it’s easy to tell that they love her as much as she loved them. They are so gentle and friendly but also so much fun with her and I am genuinely so pleased and relieved to have such wonderful carers to look after her every day.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write such a lovely review, as a team, we are aware of the worries families have on first experiences of a care home and we strive to alleviate as much as possible. It's important for both residents and families that the contact between loved ones continues and that positive relationships are built with staff. We are here to help and make the stay as comfortable for everyone involved. I am so pleased that your experience has been so positive.


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Review from R J (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home, my mum has settled in so well, thanks to all the dedicated staff. The staff are friendly and supportive and it is a warm and welcoming home. We are kept updated and have regular relatives meetings. It gives us peace of mind knowing Mum is safe, happy and looked after so well.
Well done to everyone and a big thank you. I would highly recommend The Rookery Care Home.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home, all reviews are important to us and we value your feedback. It's important to keep families involved and I am happy that your experience has been so positive.


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Review from Aneurin John D (Friend of Resident) published on 22 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always my visits have been very pleasant. The staff are always welcoming. The newsletters show the wonderful range of activities arranged for the residents to enjoy. The staff continue to provide excellent care for the residents.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home. I am pleased your visits have been positive and that you enjoy receiving our monthly newsletters, the newsletters keep families and friends updated so you can see what activities have taken place within the last month. We look forward to welcoming you soon.


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Review from Sian K (Daughter of Resident) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother expressed an interest in the recent "Blue "Moon". Kristian from the admin team found a picture on the internet, printed and laminated it for her. She is so delighted with it. It's these extra little actions that make The Rookery a bit more special.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write a review, It is so nice to hear that Kristian was so helpful and that it brightened your mother's day.


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Review from J C (Friend of Resident) published on 16 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Fab staff. Lovely welcome. Everyone looked happy.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home we look forward to you visiting in the future.


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Review from Alyson S (Daughter of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's health and well-being have improved dramatically in the 11 months that she's been here. It's all thanks to the dedication of the staff. They go above and beyond to give the residents the care they need. Thank you very much.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review us, there is nothing more rewarding than hearing from a loved one that their relative's overall well-being has improved since being with us.


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Review from Trevor A (Partner of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My girlfriend moved into The Rookery in March 2023. She has settled in well and is being very well looked after. I cannot fault the staff at The Rookery, as they are very attentive to her needs. The food is okay and there is plenty of variety. The sensory garden is well-laid out for residents to use
on sunny days. They even have entertainers, which is a nice touch.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for taking the time to complete a review for our home your comments will be shared to the team.


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Review from Eileen J (Sister of Resident) published on 6 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walk through the door, I get a very warm welcome. While I'm signing the visitor's book, the life is ready for me to go upstairs.
My sister is usually in the lounge sitting comfortably and reluctant to accompany me to her room, (always something going on and keeping her occupied).
The food always nourishing. Biscuits and tea at regular intervals. Her room always tidy, and comfortable. All the staff are excellent always beyond the call of duty.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to complete such a lovely review, I am pleased your experience has been so positive and that you are both happy.


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Review from C J (Daughter of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rookery Care Home is an excellent place for my mam. All the staff are very friendly and supportive the care staff take good care of me and my mam. I would highly recommend the care home for anyone looking for accommodation.

Reply from Donna Francis, Regional Manager at The Rookery Care Home

Thank you for your positive feedback, I will personally relay your comments back to the staff who I know will be delighted with your review.


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Review from Heather H (Friend of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited the Rookery to see an old friend when I was in the area - the staff knew I was planning to visit and contacted me a day or so beforehand to confirm. There was a birthday party in full swing with singing and dancing!


My friend and I were taken into a separate room for my visit although we

could still hear and see the entertainment.


I was very impressed with the way staff ensured residents were fully involved with singing and waving to the beat!


Those who were able were encouraged to dance.
I spoke with several members of staff during the afternoon and they’re an excellent caring professional team


The atmosphere was warm and welcoming and I am being allowed to bring my dog to visit when next I’m in the area later in the year.
Since I returned home I’ve received FaceTime calls so I can engage with my friend. The Manager organises this and nothing is too much trouble for her.
An excellent care home.


Thank you


Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for leaving such a lovely review, I am so pleased your visit was so positive and that this has continued with video calls to keep the communication between you and your friend.
Activities are important to us and we make every effort to ensure residents enjoy themselves, it is so rewarding for us as a team to see residents happy and having a good time. We welcome your return.


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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for The Rookery Care Home is calculated as follows: ( (446 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 509 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager

Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.


Susan

Susan Woods

Job Title: Deputy Manager

Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.


carly

carly Jones

Job Title: Senior Care Assistant

Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.


Neil

Neil Robins

Job Title: Chef

Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.