The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.9 123 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.

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Care Provided by The Rookery Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Rookery Care Ltd
  • Person in charge
  • Rebecca Ray (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for The Rookery Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,308 – £1,309
    • Self-Funded Residential Dementia Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Dementia Care £1,308 – £1,309

  • These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
    Respite stays are for a minimum of a 3 week stay
  • (these prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


The Rookery Care Home Reviews (123)

Total of 123, showing 41-60
9.9

The Rookery Care Home has a Review Score of 9.9 (9.859) out of 10, based on 43 reviews in the last 2 years. Over all time The Rookery Care Home has 123 reviews.

Overall Experience

  • 105
  • 17
  • 1
  • 0
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Date Published

123
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Review from Scott T (Friend of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are so friendly and it’s cosy and I feel my friend is catered for better than at home. When she was at home it was too much of a risk for her and I’m much happier seeing her here with staff that care.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home, as a team we are pleased to have your feedback. We appreciate it is a difficult decision for everyone involved when moving home and we are pleased that your friend's stay has been positive and that she is happy.


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Review from J B (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into the home in March 2023 and I have no concerns.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home, we are pleased that both you and your mother are happy.


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Review from Helen C (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad spent the last seven weeks of his life at The Rookery Care Home, and during this short period he seemed to have a new lease of life. The dedication of all the staff in making sure his physical and mental needs were met, was second to none. He was always clean and tidy and occupied throughout
the day, every time we saw him he had a smile on his face. During Dad's last few days of life the care given again was amazing, not just caring for Dad, but us his daughters too. The support was really appreciated. We recently discovered that Dad was born at The Rookery, so how fitting that he died there too. We really feel that The Rookery is a special place and the staff are special people. All we need to say at this point is Thank You.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to write such a wonderful review where we make a difference daily in the lives of our beloved residents. It's always so heart-warming for the team to read such a lovely review and we are so grateful that you choose us to care for Dad.


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Review from Julie S (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved into The Rookery in 2021, we were so pleased with the care she received. She was loved by all. We were gutted that she had to move to a nursing home because of ill health, we would have loved for Mam to remain at The Rookery.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for reviewing our home, it has been a pleasure caring for your mother and we will miss you all.


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Review from Lyndon T (Friend of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to the Care Home was one of apprehension. I didn't know what to expect and more importantly, would I want to make further visits. I was very happy that my friend was well looked after. He looked well and happy to be there. He had his own large bedroom with a private bathroom and TV. The
room was decorated like a typical bedroom at home. The room was very bright because of the large window and outside door leading to the outside garden area. I Met my friend in the lounge area where you could watch TV or take part in organised activities. I found it outstanding in all areas from management, reception, care staff, laundry, kitchen/meals, cleaners and maintenance. I can't praise this home enough. Thanks for the care and support you give.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We look forward to seeing you soon.


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Review from J D (Son of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming when you go through the door. They are very friendly and very helpful you can ask them anything. They helped settle my mum in very quickly. The facilities there are great; they have a hairdresser who comes and does my mum's hair and they have their own doctor there, which
is great because we didn't have to do anything to change - they did it all for us. My mum is very happy in there and I know she will be very well looked after l would recommend this care home to someone else.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home. We appreciate it is a difficult time when moving in and we try to make the transfer as smooth as possible. We want everyone to feel part of our family and as a team, we are pleased that your experience has been positive.


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Review from J H (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has been at The Rookery since August 2022. From the moment she stepped through the door she was treated with dignity and respect. The level of care is outstanding. Her room is well-presented and spotless, with her own belongings around her. As a family, we feel that we are welcome and part of
The Rookery family. Mam is safe and well looked after, every day is different but to see her happy and smiling is all we can ask for.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for your kind words, we are pleased and agree that Mam has settled well and is happy in her new home and it is great to hear that you also feel part of The Rookery family.


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Review from Nigel B (Son of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam seems generally happy and settled and the staff seem kind and caring, especially during difficult times.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for leaving us a review and we are pleased to hear your positive comments as a team it is important we have feedback, as our aim is to ensure we provide a high standard of service to your mother and you, as a visitor. We are always open to suggestions on how we can improve the service and welcome all feedback.


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Review from G G (Stepson of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff members are excellent and very caring for my stepmother. her room was clean and tidy, they dressed her well and she was very happy. In her last few days, the treatment she received was the best she could have had. Thank you, everyone.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for taking the time to review our home at such a difficult time. We loved having your stepmother stay with us and she is sadly missed by all the staff at The Rookery. Our thoughts are with you and your family.


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Review from J G (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at the Rookery for nearly 5 months and I am so very happy with the care she receives. The "onboarding" process was explained well by management, so we knew what to expect and how to help my mother settle in. This was a stressful time for the family, so the support given to us
was very much appreciated. Every single member of staff is caring and understands how to care for people with dementia. All residents, my mother included, are treated with respect and dignity. I have not seen my mother act agitated or worried since being a resident at The Rookery. All staff are quick to act on any suggestions or queries we might have. My mother is very well cared for. It is comforting to know she is in a safe environment where she has company, is kept spotlessly clean, is fed well, and has the opportunity to join in many activities. It is a lovely, friendly environment for my mother to live in and for me to visit. I couldn't be happier with her care.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for your lovely review, we appreciate you taking the time to review us. I will ensure the staff receive the feedback. I am pleased to hear that we made a stressful time a little easier for you all and we thank you for choosing The Rookery to look after your loved one.


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Review from J E (Daughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time my mother had been in respite care. The home is spotlessly clean and bright and airy with a lovely garden for the residents. We were welcomed at the doors and given a tour of the facilities. All the staff were warm and friendly and nothing was too much trouble. I had no concerns
about leaving my mother here and would highly recommend The Rookery.

Reply from Rebecca Ray, Manager at The Rookery Care Home

We are so pleased that your mother enjoyed her stay with us and glad that you were reassured that she would be well cared for whilst you were on holiday. We look forward to welcoming you in the future.


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Review from J R (Grandson of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rookery, despite its definition as a noun, is a bright happy place with loved and cared for residents thanks to the tireless and passionate work the staff do. The staff held days and events like karaoke, wine and cheese tasting and movie night, all to keep the residents happy and entertained. I
cannot thank the staff enough for taking such good care of my nan.

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Review from J R (Daughter of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really worried when Mum needed residential care, but The Rookery is so welcoming. Everyone on the staff is lovely and friendly and does everything they can to make Mum happy and ensure she is cared for. They keep me well informed as to her moods, how she is generally etc. During a recent emergency,
they were fantastic. I would recommend them to any family considering care.

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Review from Susan J (Wife of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the Rookery has been excellent, all the staff are so caring, patient and very professional, nothing seems too much trouble. They go above and beyond their duties and are all very welcoming for family visits. It is such a relief to know that my family member is being so well taken care
of.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you so much for taking the time to review us, your positive comments mean so much to us a team. Thank you for choosing us to care for your loved one.


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Review from Rachel D (Granddaughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend The Rookery. My grandmother has received excellent care. All carers have been very patient and considerate of my grandmother's needs. They have gone above and beyond during this difficult time. It is a huge relief to know my grandmother is being taken care of so well in a time
where we have had to socially distance.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your review, your positive comments mean so much to us as a team. It is always good to know that during such a difficult time we have provided reassurance that your grandmother is receiving the excellent care that she deserves.


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Review from Kate D (Granddaughter of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend The Rookery Care Home. My grandmother has received excellent care over the last year. The staff are very attentive to her needs, and she always looks spotlessly clean. My grandmother always comments on how nice the staff are to her and that they take great care of her. The facilities
have been excellent, and it's great to video call when we are not available to visit in person.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave a review. We are delighted to hear your kind words, and we're glad that you and your family member are receiving the excellent service we strive to provide.


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Review from Claire W (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care Mam receives at The Rookery Care Home, she's very well looked after which is apparent. When Mam sees the carers she lights up. She's always very clean - in reference to clothes and hygiene. Carers are always welcoming and obliging to visitors, they accommodate as much
as possible.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your lovely review. We want everyone at The Rookery to feel like they are part of the family and as a team, we aim to ensure everyone has an enjoyable stay.


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Review from L B (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall standard is good and the care and support of the staff are also good with kindness and understanding.

Reply from Rebecca Ray, Manager at The Rookery Care Home

We would like to thank you for your lovely feedback and comments. Thank you from us all at The Rookery.


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Review from Jacqueline L (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good. My mother is well looked after.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave a review. It is very much appreciated by The Rookery team.


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Review from Claire W (Daughter of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad appears happy and settled, always looked clean and well, has gained weight and has settled into The Rookery Care Home really well. Staff are friendly and work hard and have been very helpful, under strict visiting guidelines there have been no issues with visits, we have always felt welcome and
staff have been very reassuring.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to leave a review. We are delighted to hear your kind words and are glad that you and your family member are receiving the excellent service we strive to provide.


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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for The Rookery Care Home is calculated as follows: ( (446 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 509 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager

Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.


Susan

Susan Woods

Job Title: Deputy Manager

Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.


carly

carly Jones

Job Title: Senior Care Assistant

Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.


Neil

Neil Robins

Job Title: Chef

Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.