The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.9 123 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.

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Care Provided by The Rookery Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Rookery Care Ltd
  • Person in charge
  • Rebecca Ray (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for The Rookery Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,308 – £1,309
    • Self-Funded Residential Dementia Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Dementia Care £1,308 – £1,309

  • These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
    Respite stays are for a minimum of a 3 week stay
  • (these prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


The Rookery Care Home Reviews (123)

Total of 123, showing 61-80
9.9

The Rookery Care Home has a Review Score of 9.9 (9.859) out of 10, based on 43 reviews in the last 2 years. Over all time The Rookery Care Home has 123 reviews.

Overall Experience

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Review from S B (Niece of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff are aware of Auntie and her "habits", none are offended, all support her, spend time with her and above all laugh with her. Auntie is happy and enjoys the staff have fun and chat with her, each staff member has Auntie's well-being at heart and inform me if anything is needed or Auntie is unwell,
all do their best for Auntie at all times.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your kind words, it is very much appreciated by the whole team at The Rookery. Your Auntie is a pleasure to have around and we are all very fond of her.


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Review from L D (Granddaughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to make the difficult decision to move my grandmother into the Rookery during the pandemic. We were concerned as to whether we were making the right decision but we should not have been. The staff are like an extension of our family who provide the most dignified, compassionate and loving care
to our grandmother, who certainly deserves the best. The communication with the staff has been second to none, and despite the challenges that covid has brought, they have always kept us up to date and aware of when guidance was changing. When we have been allowed in to visit, covid precautions are taken very seriously, however, we have the warmest welcome. My grandmother is always clean, dressed beautifully and care is always taken to make her feel comfortable and looked after. If my grandmother has needed any medical attention, the staff have responded quickly and compassionately ensuring my grandmother’s best interests and health are taken into consideration.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for a lovely review, The care and wellbeing of our residents is our number one priority and it is rewarding to have such positive feedback about how we are doing. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team.


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Review from F B (Granddaughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been a resident since November 2021. The whole family have been very impressed and satisfied with the care she has received. We have been kept up to date with any incidents that occur (she's had a few falls, felt unwell, covid outbreaks etc) and they always go above and beyond when
we visit my grandmother. The staff are always extremely friendly and my grandmother has no complaints.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your lovely review, which will be passed on to the staff. It is a pleasure looking after your grandmother and I am glad to hear that you are happy with how she has settled and the communication you receive.


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Review from S H (Son of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam spent just over two years as a resident at the Rookery Care Home. Sadly, Mam passed away in October after a short stay in hospital. While Mam lived in the Rookery, she was extremely well looked after, the medical care was also good with GP visits, when needed. During the pandemic and the home being
closed to visitors, the staff were always on hand to keep us updated on Mam and we were able to have window and garden visits. The staff regularly contacted us to have Facetime calls with Mam and they have regular activities for the residents. On occasions, when ringing Mam's mobile there was no answer, but a call to the Rookery was always answered and a member of staff would go to Mam's room to sort out her mobile! Overall, myself and our family were very pleased with the care and support that Mam received from all of the staff at the home. The staff really work hard to make it a home from home for the residents.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for taking the time to review our home at such a sad time. The last year and a half has been very difficult for everyone and we have all worked together to try and make the best of it. It was our pleasure to care for your mam and she is sadly missed. Your positive comments will be shared amongst The Rookery team.


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Review from Mary W (Relative of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I both had relatives in this home. In the three years they were there, we found nothing wrong. The staff were always very kind and caring. The entertainment was great. It was so good to see smiley faces on everyone's face. A big thank you to all the staff for their care during the lockdown.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Your feedback is really important to us especially during such a difficult time, we were honoured to care for both of your relatives and thank you, as a family, for being so involved in our activities, prior to lockdown.


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Review from Lesley W (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The last 15 months have been very difficult with no visitors for my mum. The staff have stepped in to be their family as well as care providers, making sure that she has been looked after and engaged with face time and phone calls. These were greatly appreciated and we are now back to visits which is
fab. Thanks to all the staff for looking after my mum so well.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you, it has been a very difficult year for everyone and we are pleased that you were getting regular contact despite the circumstances that we have been in. It has been important for us at The Rookery to make sure everyone is still involved in the lives of their loved ones and we are pleased to welcome you back into the home with measures implemented to maintain everyone's safety.


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Review from S H (Granddaughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic friendly care home that provides quality and respectful care. The staff always go above and beyond, they treat the residents as if they were their own family! Nothing is too much trouble and they are always willing to speak and facilitate visits or virtual phone calls. My grandmother always
says how well cared for and lovely the staff are every time we speak or see her, that speaks volumes to us as a family. The staff's knowledge and understanding of conditions is outstanding. They really know each and every resident, their likes and dislikes and they care for them in a truly wonderful and understanding manner. As a family we know how well cared for, safe and happy the residents are. During the Covid-19 pandemic, the management and staff really had the best interests and safety of the residents first. Standards and guidelines were adhered to and as a family, we felt confident and comforted by the standard and levels of safety precautions shown. A wonderful home from home care facility!

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you for your kind comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. We appreciate you taking the time to give us feedback and we are very pleased to hear that your experience is so positive. All our staff are committed to providing the best possible care experience for all of our residents and their families, and it is very rewarding to have their efforts recognised. Thank you once again.


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Review from Anne M (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at the Rookery Care Home in August 2020. She had a lovely room which was always very clean and tidy. Whenever I visited my mother, she always looked spotlessly clean. The staff were always very welcoming and approachable. They regularly had different types of entertainment
for the residents. Medical care was good - the doctor made regular visits and the district nurse. My mother was happy at the home and never complained about her care. Because of Covid restrictions, there was no visiting allowed in the Home but we were allowed Window Visits, FaceTime calls and telephone calls. Overall, myself and my family are very pleased with the care my mother received at the Home. Personally, I think it is the best Care Home in the local area.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with your mother at The Rookery Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Anthony W (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been fantastic. They treated my mother with care and dignity. Whenever we phoned the care home, nothing was too much trouble for them. When Mam was having a good day, they would phone us to FaceTime her. We will always be grateful to the care home.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you, Anthony, for your kind comments about your recent experience at The Rookery Care Home. We are pleased that your experience was so positive.


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Review from Ralph W (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rookery is one of her very highly praised facilities. The excellence of the staff have worked tirelessly for the last few years looking after the residents in their care, and especially in the cor. I have nothing but praise for them, nothing is too much trouble. Adapting to conditions by allowing
family and friends to FaceTime and telephone the residents is marvellous. I would not hesitate in recommending this establishment to anybody.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you, Ralph, for taking the time to complete a review. It has been a very difficult year with the Pandemic, and we, as a team, acknowledge that it is has been extremely hard for families not being able to see their loved ones, so felt the least we could do is to try and maintain the virtual communication.
Your feedback is much appreciated.


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Review from George H (Son of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a son, I struggled at first with my mother's illness, noting was good enough, and I argued with mostly everyone. The staff were very understanding, very supportive and empathetic. Without their commitment and care, I really don't think how I would have coped. I can't thank them enough for making
my mother's final year with this terrible disease comfortable and safe; truly amazing people who deserve so much credit. Thank you Rookery staff, I will always appreciate your unbelievable support and care.

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Review from Malcolm W (Husband of Resident) published on 1 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went into The Rookery on the 6th of March 2020. The management and staff have been absolutely fabulous. If and when I go into a home, that's where I'm going. No faults at all.

Reply from Rebecca Ray, Manager at The Rookery Care Home

Thank you, Malcolm, for your kind comments about your recent experience at The Rookery. Our residents’ wellbeing is our main priority, and it is great to hear that you were so pleased with the quality of our care. We appreciate you taking the time to give us feedback, and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and their families, and it is very rewarding to have their efforts recognised. Thank you once again.


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Review from Pamela M (Daughter of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in the home for just over 2 years, we were very happy with the majority of aspects of the home and she settled very well. Obviously this year has been very tough and we lost Mam on the 1st July (she was 98). I would like to mention the deputy, who goes over and beyond her job, also the lady
who does the social side, as my mum was very fond of her. I would like to thank all the staff for their kindness in the last week of Mam's life. Also, special mention to one particular carer, he was very good and caring.

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Review from Jane T (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother passed away in September after spending three and a half years here. I have always found the staff to be happy and friendly and very caring towards my Mother. They have been amazing, especially in Mam’s final weeks. Can’t thank them enough. The home is bright and well maintained. Can’t fault
it.

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Review from Christine P (Daughter of Resident) published on 5 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother left The Rookery to go into a nursing home as she needed one to one care. it was very sad for us all as The Rookery staff were like a "second family" to us. My mother was only there for 6 months, however, over that time her care was second to none. It was a very sad day when she left. Thank
you all.

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Review from Karen M (Daughter of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and love given to my mother during her short stay at The Rookery was extraordinary, the staff went over and above to ensure Mam had everything she required. Family members were made welcome as soon as they entered the home. I can't praise the home and staff enough. I highly recommend The Rookery,
Mam thoroughly enjoyed her time there.

Reply from Olivia Shields, Marketing Assistant at The Rookery Care Home

Thank you, Karen, for your feedback following your recent experience at our home. The care and well-being of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a wonderful day.


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Review from Jennifer Y (Daughter of Resident) published on 9 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are dedicated and do their utmost to get to know the residents. During my mother's stay, they all made her feel welcome and she soon started to join in with activities. While my mother's health deteriorated, all the staff were very supportive of us and her and kept us informed. I am so
glad my mother spent her last days at The Rookery.

Reply from Olivia Shields, Marketing Assistant at The Rookery Care Home

Thank you, Jennifer, for your feedback and for taking the time to share your experience at The Rookery Care Home. We are so sorry to hear about your mother, but pleased you felt she received great care and was treated with respect and kindness. We hope that her time at The Rookery did see some friendships flourish, with both the care team and other residents.


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Review from W W (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our mother receives. She has only been at The Rookery a short time, but all staff have welcomed her, taking care of her every need sensitively. They provide a variety of activities and take time to interact with Mum, which has helped her settle with the change. Staff
are also supportive and very helpful towards family members, reassuring and keeping us up to date. Thank you to The Rookery for helping to make a painful time for us as a family more bearable.

Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home

Thank you for your positive feedback towards The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.


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Review from L S (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall pleased with the care my mother receives, although there have been days where staff shortages make the high standard of care difficult to achieve. The staff go that extra mile and I can see they really care for my mother and her welfare.

Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home

Thank you for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.


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Review from M R (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is now a lovely atmosphere in The Rookery - residents always seem happy. Staff are always happy and most helpful and I know that my mother is always safe and well looked after.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you for your feedback and for letting us know how we are doing at The Rookery Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Thanks again.


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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for The Rookery Care Home is calculated as follows: ( (446 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 509 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager

Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.


Susan

Susan Woods

Job Title: Deputy Manager

Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.


carly

carly Jones

Job Title: Senior Care Assistant

Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.


Neil

Neil Robins

Job Title: Chef

Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.