The Rookery Care Home

Queens Square, The Crescent, Ebbw Vale NP23 6EF
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9.9 123 Reviews
  • The Rookery Care Home, Ebbw Vale
Welcome to The Rookery Care Home, where a commitment to delivering exceptional care is evident every day. Nestled in a peaceful residential area in Ebbw Vale and surrounded by breath taking greenery, the purpose-built home offers a tranquil retreat for residents.

With 41 well-appointed bedrooms, including 37 en-suite rooms, The Rookery provides a comfortable and welcoming environment for all. Whether it's residential, dementia, or respite care, the highly trained team delivers personalised care tailored to the unique needs and preferences of each resident.

The Rookery believes in promoting an active and fulfilling lifestyle for residents. An extensive range of activities ensures there's something for everyone to enjoy, and the sensory garden provides a serene outdoor space where residents can relax and explore.

The team invites you to visit The Rookery Care Home and experience first hand the warmth and compassion that defines the community.

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Care Provided by The Rookery Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 41 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Rookery Care Ltd
  • Person in charge
  • Rebecca Ray (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004
    • Number of floors: 2

Funding & Fees Guide for The Rookery Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,308 – £1,309
    • Self-Funded Residential Dementia Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Care £1,308 – £1,309
    • RESPITE Self-Funded Residential Dementia Care £1,308 – £1,309

  • These prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements.
    Respite stays are for a minimum of a 3 week stay
  • (these prices are only a guideline, please contact The Rookery Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Rookery Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • The Rookery Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


The Rookery Care Home Reviews (123)

Total of 123, showing 81-100
9.9

The Rookery Care Home has a Review Score of 9.9 (9.859) out of 10, based on 43 reviews in the last 2 years. Over all time The Rookery Care Home has 123 reviews.

Overall Experience

  • 105
  • 17
  • 1
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Date Published

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Review from S T (Daughter-in-law of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst visiting the care home I have always found the staff extremely friendly and welcoming.
My mother in law is looked after and her general needs cared for.
I would recommend the home to any future residents.

Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Rookery Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from J C (Granddaughter of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has changed here for the better. Settled in lovely. The staff are fabulous. Would normally avoid coming to these places but look forward to coming here, to see nan that is, not me personally - though when the time comes I'd be more than happy.

Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home

Thank you for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from S B (Grandson of Resident) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of care is satisfactory. The staff are friendly. I am happy that nan is being looked after to a good standard considering her difficult illness.

Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home

Thank you for letting us know how we are doing at The Rookery Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.


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Review from Peter W (Brother-in-law of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two relatives at the home - one has been there for over a year and one for nine months. My wife and I visit at least three times a week. All the staff are excellent and are very observant, very caring and very understanding. There is always some activity for the residents and all staff attend
to each residents needs. The rooms provided are of a good standard and cleanliness is of a high standard. The food is particularly good. I am not able to find any fault - a wonderful home.

Reply from Jasmine Bracken, Marketing Administrator at The Rookery Care Home

Thank you, Peter, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Rookery Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Joanne M (Granddaughter of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came to The Rookery over a year ago. As a family it was the hardest decision we ever had to make. Why we worried and lost sleepless nights I don't know, the staff in the rookery from the pink ladies to the ladies in red to the carers to the cooks, every single one of these ladies and gentlemen
go above and beyond their job, nothing is ever to much trouble.
As a regular visitor to this home these people have always made us feel welcome and never uncomfortable, we're made to feel like we're visiting my nan's home, not a care home. The most important thing is my nan is always happy and she loves all the staff, plus she has people to chat to all day long in the friends shes made at the rookery.
The staff here, each and every one of them, needs a huge pat on their back and their managers and families should be proud of the lovely caring people they are. Thanks to all their hard work my nan is now in a happy and safe environment and we as a family can't thank them enough.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Joanne, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that you had a positive experience. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Jan W (Niece of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident since February 2017. She has dementia. I have looked after her myself for 10 years, plus working. The time came when it was in her own interests to become a resident at The Rookery. She has settled in wonderfully. The staff and the running of the home is exceptional. I'm
a district nurse and knowing The Rookery, this was my first choice.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Jan, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Glad to hear how well your aunt has settled in at The Rookery.


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Review from Elisabeth L (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care our mother receives. Staff are very sensitive to residents' individual needs and have good knowledge of their families and backgrounds so they can have meaningful interaction/conversation.


They provide a stimulating environment with varying activities and are always

approachable to discuss any concerns.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Elisabeth, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Elizabeth B (Wife of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rookery is a pleasant, well-run facility, especially catering for patients with dementia.
The rooms are bright and airy, most with private facilities.
Activities include art and craft, bingo, film shows, church services, gardening, games like darts, skittles.
Special evening entertainment is
included at regular intervals, to which family members are always invited.
Residents are encouraged to participate in all activities.
The menu is varied and changes on a two-week rota.
Food is tasty and attractively presented.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Elizabeth, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Glad to hear about the range of activities The Rookery Care Home provides.


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Review from Richard E (Son of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good standard all round.
Very clean, friendly caring staff making my mother feel at home.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Richard, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.


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Review from Neil G (Son of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and act professionally at all times. The Rookery provide a variety of activities and the food provided is varied and of a high standard. The Rookery is clean and well maintained at all times.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Neil, for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Christopher J (Son of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are excellent in what they do.
I have no worries in where dad is as he is looked after really well and he seems happy staying here.

Reply from Ronnie Cavanagh, Marketing at The Rookery Care Home

Thank you, Christopher, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Rookery Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.


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Review from Alun W (Son of Resident) published on 3 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was made to feel welcome and has been looked after really well. It's a homely atmosphere and all the carers are patient with my mother despite her changing moods.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home

Thank you, Alun, for your kind comments about your recent experience at The Rookery Care Home. We are happy to hear you have been so pleased with the quality of our care. Our number one priority is the care and well-being of every resident and to have this along with the efforts of the team recognised is very rewarding. Thank you once again.


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Review from L P (Daughter of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my mum at The Rookery almost every day. I feel she receives care of a very high standard, any medical needs are addressed promptly and of late, she has had many of these. I also feel like an integral part of The Rookery joining in events whenever possible, helping to provide entertainment for
the residents on a regular basis.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home

Thank you for your kind comments about your recent experience at The Rookery Care Home. Our number one priority is the care and wellbeing of our residents and it is rewarding to hear that you have been so pleased with the quality of our care. We appreciate your praise and kind comments about our team, and it's experiences like yours that really keep us motivated! We hope to see you again soon. Take care!


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Review from David B (Nephew of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever we have gone, the residents seem very happy and cared for. My aunty is very happy there and is always clean and well dressed.
There seems to be a lot going on to entertain the residents. The carers are very friendly and helpful.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home

Thank you, David, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience with The Rookery Care Home was so positive. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Thanks again. Have a wonderful day.


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Review from A E (Son of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with my mother's care and treatment, especially the work done by the staff.

Reply from Ronnie Cavanagh, Digital Marketing Executive at The Rookery Care Home

Thank you for your comments about your recent experience at The Rookery Care Home. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. Your mother's care is our number one priority and we are happy you found our staff to be so supportive during your experience here. Thank you once again. We look forward to seeing you again soon.


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Review from Sue D (Daughter of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in The Rookery Care Home for almost 3 months now, and it is reassuring for myself and her wider family that she is very well cared for and becoming settled and comfortable in the home.
We are all very pleased with the standards that are maintained on a day to day basis, and it gives us
great peace of mind to know that her best interests and well-being are at the heart of all of the team.
Thank you to The Rookery for making this painful transition in mams life more bearable for us all.

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Review from Wayne E (Son of Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rookery is a very well looked after place, clean and tidy. The staff are brilliant and I can't fault them. You ask them questions and they will answer them as much as they can politely and honestly. You make you feel at home there.

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Review from Victoria J (Daughter-in-law of Resident) published on 25 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A warm welcome every time I go there, everyone is well looked after, plenty to do down there. I've worked in a couple of care homes and to me they don't match up to The Rookery. Well done all involved.

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Review from Julia W (Daughter of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at The Rookery for 4 months and my sister and I are delighted with the care she receives. The carers treat the residents with respect and dignity but also with genuine affection. Care is taken to dress the residents carefully in clothes that are clean and well matched with jewellery,
if that is required. Carers speak kindly to residents, explaining things that residents find difficult to understand. Carers join in activities and encourage residents to sing, dance etc whatever the activity demands. I would wholeheartedly recommend The Rookery to anyone looking for somewhere to care for their relative - it gives peace of mind.

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Review from Debra H (Daughter of Resident) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been positive with good feedback from staff. The Rookery is well maintained and very clean. The staff are friendly and caring. Overall a good experience.

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Current Review Score: 9.9 (9.859)

Overview of Review Score

The Review Score of 9.9 (9.859) out of 10 for The Rookery Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.859 for The Rookery Care Home is calculated as follows: ( (446 Excellents x 5) + (55 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 509 Ratings = 4.859

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rookery Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (1)

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Meet the Team (4)

Rebecca

Rebecca Ray

Job Title: Home Manager

Joined: 2018

My name is Rebecca and I am the Home Manager of The Rookery Care Home.
Welcome to our Carehome.co.uk profiles.


I have worked in the care industry for 25 years.
My career to date has been working within nursing and residential settings.


I am privileged to be part of The Rookery team and passionate about caring for the elderly.


Susan

Susan Woods

Job Title: Deputy Manager

Joined: 2015

My name is Susan, I have been deputy manager for 3 years prior to this I was a senior care assistant at The Rookery since 2015.
I am proud to be part of the Rookery team and the care that we provide to our residents.


carly

carly Jones

Job Title: Senior Care Assistant

Joined: 2013

My name is Carly I am a senior care assistant.
I started as a care assistant in 2013 and developed within the role to be a senior care assistant.
I love working with the elderly and find it very rewarding.


Neil

Neil Robins

Job Title: Chef

Joined: 2010

I have worked in The Rookery since 2010.


I find my work at The Rookery very rewarding and it’s a pleasure to provide healthy, nutritious meals for the residents and their families.