Abermill Care Home

Thomas Street, Abertridwr, Caerphilly CF83 4AY
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9.8 152 Reviews
  • Abermill Care Home, Caerphilly
Abermill care home, nestled in the heart of the village of Abertridwr, near Caerphilly, provides personalised residential and residential dementia care to older people.

Having been tastefully decorated in 2024, the home offers modern furnishings and rooms with a view, which offer beautiful scenery and views over the Aber stream. There's also a hair salon, library service, café and minibus for resident trips out.

Abermill care home boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the patio area is the ideal spot for catching up with family and friends.

The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Abermill take the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the home also encourages residents to take an active role in the Caerphilly community, from building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Abermill to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Abermill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Christine Tipper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room

Abermill Care Home Reviews (152)

Total of 152, showing 41-60
9.8

Abermill Care Home has a Review Score of 9.8 (9.777) out of 10, based on 30 reviews in the last 2 years. Over all time Abermill Care Home has 152 reviews.

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Review from Jason M (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care for my mum. Friendly and helpful team. 10 out of 10. Facilities are excellent, location is great and the care home is spotless. My mum is happy there and well looked after every day.

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Review from J M (Daughter of Resident) published on 23 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Abermill since April 2022 and I am very happy with the care she gets. She has settled in well and is happy there. From management to staff I find them very helpful and caring and nothing is too much trouble for them and always willing to chat when I visit. I would have no hesitation
in recommending Abermill to anyone who is looking to have a loved one cared for.

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Review from Sue P (Daughter of Resident) published on 6 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has only been a resident at Abermill a week, and what a difference in her already. What has been such a worrying time for us as a family, has turned into one of the best weeks thanks to the amazing staff at Abermill - from the maintenance last, who prepared Mam's room before she arrived, to the
friendly staff who have welcomed Mam with open arms. Thank you so much for putting us at ease.

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Review from J M (Daughter of Resident) published on 30 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam is very happy in Abermill. The staff are all really caring. She enjoys doing her exercises and activities. The staff are very good at doing parties and events.

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Review from Lynda H (Daughter-in-law of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Abermill is a loving care home. The staff and carers are very courteous, friendly and helpful. There is always an uplifting atmosphere. Management is always available to discuss any concerns. The environment and climate of the home are of an extended family. My mother-in-law is very happy there.

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Review from D M (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received a great welcome to the home and the staff have made her very comfortable and safe.

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Review from Carole F (Sister-in-law of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law seems very happy in the home.

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Review from Patricia B (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not able to give some ratings as due to covid we have been restricted with our visits, so things such as the cleanliness of rooms, food and drink, activities, we can only surmise at. Mam seems happy and contented and the staff are friendly.

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Review from J R (Daughter of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is settled and happy. The staff are caring, polite and friendly.

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Review from Dane M (Son of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good all round service really and they really look after my mother which keeps me happy and my mother really likes it there.

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Review from Jade W (Granddaughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abermill Care Home is such an amazing place. My nan was a resident here until she passed away in January 2021. She was cared for amazingly during her time here. The staff are so friendly and enthusiastic - especially the care and compassion the staff showed during the pandemic when we were unable to
visit her. Would recommend this care home to anyone.

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Review from Malcom H (Brother-in-law of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past 12-months, I have found the arrangements, thoughtfulness of all staff to be exemplary and paramount to the successful running of Abermill. The year has had challenges never met before, and they have been very successful in their performance.

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Review from Sue W (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are brilliant and we as a family are so pleased we can be assured our mum is having the very best of care. Despite lockdown, we are kept up to date with mum's health and well-being. Abermill has taken a weight off our shoulders. Knowing there is someone there 24/7 to look after our much-loved
mum.

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Review from Jac S (Grandson of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m extremely pleased with the way that my grandmother has been cared for by the staff at Abermill. Before the outbreak of the pandemic, not being able to visit my grandmother as consistently as I would have liked to, I was very much comforted to see that my grandmother had friends in the other residents
at the home, and was in the very warm company of the staff. My grandmother took great pleasure in the activities that were planned to keep the residents entertained and occupied, and I’m convinced that a much higher level of socialisation that my grandmother has experienced while being a resident at the home has added years to her life. Many residents have been born and bred in Abertridwr, my grandmother included, so there’s no doubt that Abermill is very much an invaluable part of the Abertridwr community. Since March of last year, I have had much faith in the staff’s handling of safety arrangements, and have had my mind at ease knowing that my grandmother is in safe hands! Thank you!

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Review from Kylie (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the care and compassion that every member of staff has shown my mother whilst in their care. I am so pleased that so far they have managed to keep my mam safe and well during the covid pandemic. Their attention to the residents is absolutely first class. I haven't seen
my mother looking so well for years despite not having a haircut for over a year. When I speak to her she only has praise for the staff. They go above and beyond to mark occasions in the home with celebrations when they can. I would like to express my sincere thanks to all the staff that keep my mam safe and well - you are doing an amazing job.

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Review from Elaine P (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely wonderful and have cared for my mother. They have gone above and beyond their duties, nothing is ever too much for them. They always keep me and my family well informed especially with me being in Birmingham. When I speak to my mam she is always praising them and she has never
looked healthier!

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Review from C H (Daughter-in-law of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff at Abermill have worked tirelessly to ensure the residents have been as safe as possible during the lockdown. Although they have had cases of Coronavirus, they’ve still looked after the residents with 100% commitment. They’ve become the second family to my mother-in-law
in these difficult times. I wouldn’t hesitate to recommend Abermill.

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Review from A W (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Abermill since Sept 2017. She is very happy here and enjoys all the excellent entertainment here. The staff are very kind to all residents and treat them all with compassion and respect. The food offered is of excellent quality and she is offered choices. During the
coronavirus, they kept in touch with me by phone, zoom and Whatsapp. I was able to keep in touch with my mother digitally. I have no hesitation in recommending Abermill Care Home.

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Review from I G (Son of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad continually praises staff for their professional and personal approach to duties; he is very happy at Abermill. All family members and friends who visit him are pleased with the home and service provided.

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Review from Joy H (Sister of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now been resident at Abermill Care Home for the past 6 months. During this time she has been very appreciative of the care and respect she has received from all the staff. The past 14 weeks have been a tester for all concerned and I am very grateful for ALL the staff for their dedication,
thoughtfulness and encouragement. I have no adverse comments and still, my excellent approval goes without saying. They keep up the performance of duties efficiently and effectively. Many thanks.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Abermill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Abermill Care Home is calculated as follows: ( (291 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 355 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abermill Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

Christine

Christine Tipper

Job Title: Home Manager

Joined: 2001

What does ‘kindness’ mean to you?


“Kind care means getting to know people and understanding their emotions, making every effort to offer the best possible care, and getting Residents involved in the activities that make them happiest.”


Christine started working at Abermill in 2001, and later progressed to Home Manager level after excelling in her role as Deputy Manager at the home. She has gained experience in a number of different care services, including residential and memory care, and has achieved qualifications in health and social services, management and care.


Christine closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys the most about her role, Christine remarked: “I enjoy taking time to interact with Residents and their Relatives, which allows me to get to know each individual on a personal level.”


Christine credits her biggest achievement as completing a 3km sponsored walk, raising more than £400 for Alzheimer’s Society with the support from her Colleagues and Residents.


Outside of work, Christine enjoys spending quality time with her loved ones, including watching her niece and nephew play rugby.


If you would like to find out more information about Abermill, Christine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.