Abermill Care Home

Thomas Street, Abertridwr, Caerphilly CF83 4AY
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9.8 152 Reviews
  • Abermill Care Home, Caerphilly
Abermill care home, nestled in the heart of the village of Abertridwr, near Caerphilly, provides personalised residential and residential dementia care to older people.

Having been tastefully decorated in 2024, the home offers modern furnishings and rooms with a view, which offer beautiful scenery and views over the Aber stream. There's also a hair salon, library service, café and minibus for resident trips out.

Abermill care home boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. On those sunny summer days, the patio area is the ideal spot for catching up with family and friends.

The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Abermill take the time to learn about each resident’s individual hobbies and interests, to help those living in the home to lead an active and fulfilling life. In addition to the range of activities available, the home also encourages residents to take an active role in the Caerphilly community, from building relationships with the neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Abermill to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Abermill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Christine Tipper (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room

Abermill Care Home Reviews (152)

Total of 152, showing 61-80
9.8

Abermill Care Home has a Review Score of 9.8 (9.777) out of 10, based on 30 reviews in the last 2 years. Over all time Abermill Care Home has 152 reviews.

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Review from Robert H (Son of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident since last year and has settled in well thanks to the dedication of the staff. When she hasn’t been well they have promptly called the GP and kept us updated on the situation. Staff are very caring and treat mum like a member of their own family and because of the lockdown
they are under more pressure than ever but are coping extremely well. They are never too busy to give us an update when we call them to see how Mum is doing, as mum finds it difficult to hold a conversation on the phone.

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Review from J R (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for over 2 years. During this time his dementia has progressed to such a degree that he no longer knows his own family. I live over 250 miles away and know although I can't get across as much as I would like, the team at Abermill looks after him like they would their own.
Something I can't thank them enough for.
They are angels and even more so now we are all under government lockdown.

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Review from B N (Granddaughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent.
The food and drink are excellent.
Room 302 is like an icebox! members of staff put a heater in it and it is much better now. Apart from this everything is excellent.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Abermill Care Home

Thank you for your review, we value all feedback as this helps us improve our service where required. We are sorry you felt your relative's room was cold. Please be assured this was checked by our maintenance operative and there have been no issues noted with the radiator in the room; it is giving off heat. We have spoken to staff to ensure windows are kept closed due to the cold weather and anticipate this should help. If however either your relative or you experience any further issues then please see or contact the Home Manager.


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Review from B N (Resident) assisted by family/friend published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is nice. Entertainment is lovely. Very nice concert for St David's Day. Very clean. Staff are very friendly.

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Review from W H (Niece of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are wonderful with my aunt, she has settled well and her recovery is progressing well.

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Review from Gareth (Brother-in-law of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Going through a difficult time the staff has helped both us and my sister-in-law to settle down.
She is becoming settled with her new family.
Excellent service with a friendly smile.
Thank you very much.

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Review from Christine G (Niece of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my auntie first came here she was stressed which caused Parkinson's to flare up. At the present, she is more relaxed not stressed, less flare up of Parkinson's.

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Review from V N (Niece of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home. Staff are brilliant. Would definitely recommend. Activities are brilliant. Something going on all the time.

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Review from B L (Sister-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a little while for my sister-in-law to settle in mainly due to her illness and circumstances. The staff have been fabulous with her, and she has settled down. Going out on the minibus and sing songs have been fab for her. We are so pleased, as she has been through such a stressful time prior
to coming into Abermill. Would highly recommend the staff and care she has been given.

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Review from R W (Son of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean, warm and nicely decorated giving it a homely feeling. The staff give their all to help the residents in all situations. The food is always cooked and looks great. My mother has been a resident here for two-plus years and she is happy and well cared for.

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Review from Gwenllian C (Partner of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find that Abermill is all that we could hope for.
My partner is happy there which means a lot to us.

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Review from J P (Son of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite care for my mother.
Very good standard of care.
Excellent care home.

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Review from B C (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Would like there to be a quiet room to spend time with family members. Key code to be put back in use!

Reply from Clare Sheehan, Careline Advisor at Abermill Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where necessary. As there is no specific quiet area on the Ein Cartref community for families to use when visiting, the staff are happy to assist your Mother and you to a quieter area or bedroom to allow for privacy during visits. Unfortunately, for the security of the home and those we care for, we are not permitted to give out the access codes to the building. I understand the frustration this may cause especially on weekends when you may have to wait a little longer for the door to be opened but the safety and wellbeing of our residents is paramount.


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Review from Diane W (Niece of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Abermill Care Home every week to see my auntie. It is a lovely and clean, the food is outstanding. The staff are warm and friendly towards family visitors.
My auntie is very well cared for by all the staff members which are very noticeable when we visit it's like home from home. I love spending
time at the care home with my auntie and staff it's like one big happy family.

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Review from Janet D (Daughter of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves it at Abermill.
She is very well looked after and the staff are committed and fantastic.
They provide lots of daily activities and it's a great community.
Also, the views of Abertridwr mountain and the rooms are very comfortable.

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Review from Rita Y (Sister of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I come to visit I am greeted with a pleasant atmosphere. Staff are always helpful and caring. A lot of activities are provided for residents.

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Review from Anthony P (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Abermill Care Home for two weeks for respite and we were all extremely impressed with the care home. All the staff were very helpful and nothing was too much trouble for them. My father commented that the food was wonderful and it was like staying in a 5 star all inclusive hotel.
The
home itself is very clean and the staff ensure all the residents are looked after. The whole family were happy with the care my father received and this eased our minds knowing this.

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Review from Lucy W (Daughter-in-law of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and helpful. They are very kind to the residents and obviously care about them.
Nothing seems to be too much trouble.

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Review from Amanda E (Granddaughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home from home my grandad needs to live a fulfilling life alongside his dementia diagnosis.
Wider family are always made to feel at home and part of the care home's day to day routine. Lovely to be able to stay for meals and hear about the rich varied activity schedule. Couldn't ask for a better
home for my grandad. Abermill really is an extension of our family.

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Review from Kay M (Stepdaughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The property is well maintained the staff friendly and respectful and the food is marvellous. His room is always clean and tidy. He loves living there.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Abermill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Abermill Care Home is calculated as follows: ( (291 Excellents x 5) + (50 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 355 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abermill Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (1)

Christine

Christine Tipper

Job Title: Home Manager

Joined: 2001

What does ‘kindness’ mean to you?


“Kind care means getting to know people and understanding their emotions, making every effort to offer the best possible care, and getting Residents involved in the activities that make them happiest.”


Christine started working at Abermill in 2001, and later progressed to Home Manager level after excelling in her role as Deputy Manager at the home. She has gained experience in a number of different care services, including residential and memory care, and has achieved qualifications in health and social services, management and care.


Christine closely shares HC-One’s vision in aiming to provide the kindest care for every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that means they gain the most benefit, in a warm and welcoming home.


When asked what she enjoys the most about her role, Christine remarked: “I enjoy taking time to interact with Residents and their Relatives, which allows me to get to know each individual on a personal level.”


Christine credits her biggest achievement as completing a 3km sponsored walk, raising more than £400 for Alzheimer’s Society with the support from her Colleagues and Residents.


Outside of work, Christine enjoys spending quality time with her loved ones, including watching her niece and nephew play rugby.


If you would like to find out more information about Abermill, Christine has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.